Ooma Office vs. Zoom Phone

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Ooma Office
Score 7.6 out of 10
N/A
For businesses of all sizes, Ooma provides advanced voice and collaboration features which they describe as flexible and scalable. With plans starting at $19.95 per user per month, Ooma Office is available without contracts or long-term commitments so as to make it easy for a small business to scale its office phone system with Ooma as its business grows. Ooma Office features include: Unlimited Calling in U.S., Canada, Mexico and Puerto Rico Free Local…
$9.95
per month
Zoom Phone
Score 8.8 out of 10
N/A
Built on Zoom's platform, Zoom's cloud phone consolidates all business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN).N/A
Pricing
Ooma OfficeZoom Phone
Editions & Modules
Local Phone Number
$9.95
per month
Toll Free Number
$9.95
per month
Toll Free Calling Plan
$15.00
per month
Base Price
$19.95
per month
User Extension
$19.95
per month
Pro
$24.95
per month
Ooma Linx
$49.99
per month
Ooma Wireless Adapter
$49.99
per month
Ooma DP1 Desk Phone
$89.99
per month
Expansion Base Station
$99.99
per month
Yealink IP Phones
$99.99
per month
Cisco IP Phones
$109.99
per month
Yealink Conference IP Phones
$399.99
per month
Conference Bridge
Free
Ring Groups
Free
Virtual Receptionist
Free
Number Porting
Free
No answers on this topic
Offerings
Pricing Offerings
Ooma OfficeZoom Phone
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup Fee$19.95 per user/monthNo setup fee
Additional DetailsOoma Office offers plans starting at $19.95 per user/month with no contracts, ever.
More Pricing Information
Community Pulse
Ooma OfficeZoom Phone
Considered Both Products
Ooma Office
Chose Ooma Office
For cost and features, Ooma Office was our best option.
Zoom Phone

No answer on this topic

Top Pros
Top Cons
Features
Ooma OfficeZoom Phone
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Ooma Office
8.1
47 Ratings
1% below category average
Zoom Phone
9.5
17 Ratings
15% above category average
Hosted PBX8.425 Ratings9.99 Ratings
Multi-level Interactive Voice Response (IVR)7.831 Ratings9.610 Ratings
Directory of employee names8.241 Ratings9.315 Ratings
User templates00 Ratings9.211 Ratings
Call reports00 Ratings9.214 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Ooma Office
8.9
65 Ratings
6% above category average
Zoom Phone
9.5
18 Ratings
12% above category average
Answering rules9.357 Ratings10.015 Ratings
Call recording8.244 Ratings9.817 Ratings
Call park8.540 Ratings9.912 Ratings
Call screening8.850 Ratings9.714 Ratings
Message alerts9.756 Ratings9.714 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Ooma Office
9.2
43 Ratings
11% above category average
Zoom Phone
9.7
15 Ratings
16% above category average
Audio conferencing9.243 Ratings9.615 Ratings
Video conferencing00 Ratings9.615 Ratings
Video screen sharing00 Ratings9.815 Ratings
Instant messaging00 Ratings9.612 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Ooma Office
9.0
65 Ratings
8% above category average
Zoom Phone
10.0
17 Ratings
19% above category average
Mobile app for iOS9.052 Ratings10.016 Ratings
Mobile app for Android9.039 Ratings10.012 Ratings
Best Alternatives
Ooma OfficeZoom Phone
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Ooma OfficeZoom Phone
Likelihood to Recommend
8.9
(68 ratings)
9.5
(19 ratings)
Likelihood to Renew
8.0
(1 ratings)
10.0
(1 ratings)
Usability
8.1
(8 ratings)
8.0
(1 ratings)
Support Rating
8.1
(31 ratings)
6.6
(4 ratings)
Implementation Rating
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
Ooma OfficeZoom Phone
Likelihood to Recommend
Ooma, Inc.
We use Ooma Office for everyone in the company including mobile users. It has allowed us to eliminate the spam callers as well give our mobile and remote users the ability to make business calls - from any device, from anywhere, at any time - without having to worry about any long distance charges, or without giving up their personal telephone numbers (at home or cellular).
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Zoom
Zoom Phone is great for remote work. It's pretty user friendly. You can easily transfer calls to those who have Zoom extensions programmed into the address book. Obviously, this would apply to most tech nowadays, but call quality can suffer during bad weather.
Read full review
Pros
Ooma, Inc.
  • Ease of IVR customization: Allows my business to adapt quickly to an ever-changing business economy
  • Plug and Play application: I was up and running within minutes of opening the box with the equipment in it!
  • Find Me, Follow Me for remote access: No matter where I go, I can bring the office with me.
  • Simple, Straightforward Billing: I recognized savings from day 1; my monthly invoice stays the same every month!
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Zoom
  • Transcribes voicemails. Great for those verbose folks that leave long voicemails.
  • Loud and clear volume quality! Great in a busy office with lots of people talking.
  • Easy to keep track of who has called me. Has Caller ID which is helpful.
Read full review
Cons
Ooma, Inc.
  • Cell phone app could be a little easier to use.
  • Ooma Desktop needs some tweaking to make it more user friendly.
  • I would like my 800 number to be assigned to my personal mailbox vs. having to have its own extension.
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Zoom
  • Voicemail handling for queues and groups can't have their own shared voicemail box.
  • They recently starting limiting how many greetings you can have per user, so you have to do some annoying workarounds by setting up additional users to accomplish it when you have a number of ACD.
  • Does not yet support texting.
  • I wish they had built in text to speech to quickly build new greetings or phone tree options when needed.
  • You can't just assign a phone number to a call queue or group. You have to use a specific user. Fortunately, the cost is reasonable per user so its not a big problem, but annoying none-the-less.
  • The Salesforce integration could be better, I hope they improve it. For example, voicemails and call logs don't show up in the native lightning case feed, but as tasks.
  • When callers call, I wish it would pop up how they called and what tree they went through. So we could see what number they called into and perhaps what menu options they used.
  • I'd love to be able to ask them questions to gather info for reps answering phones when appropriate.
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Likelihood to Renew
Ooma, Inc.
We have found it very easy to configure, manage, and expand our phone operations with Ooma Office. We needed a reliable phone network as this is the first means of communication for our customers - Ooma has made it a lot easier for us to manage. Their support is also available 24x7 so that's a huge plus.
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Zoom
Integrated into our network. System wide access. Staff are comfortable with the product
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Usability
Ooma, Inc.
Their usability is a perfect fit for a small business. We can offer the same features a large company offer their customer at a much more affordable price. The ease of use of the system make it quick to set up and train staff with little time required.
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Zoom
Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.
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Support Rating
Ooma, Inc.
Ooma Office support is always available. I've never been on the phone with them for longer than 5 minutes. They are knowledgable, have great active listening skills, are able to make recommendations on how to make Ooma Office work even better for you, and wait times to speak with an agent are reasonable and typically less than 1 minute.
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Zoom
Support have been great during the time for implementing Zoom Phones to our team of 50 people. There were times where they kept supporting us through links but more and more we had actual people getting back to us via emails so we are very happy overall. The product is so great, too.
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Implementation Rating
Ooma, Inc.
Have a plan in place before you start the implementation, open communication with the staff on the changes being made, prepare a reference guide on the system and how to navigate the new setup. Budget and allocate time for helping staff learn the new system. Consolidate and coordinate all the questions internally before reaching out to support.
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Zoom
No answers on this topic
Alternatives Considered
Ooma, Inc.
We went over to Ooma [Office] after having had Intermedia for several years. Intermedia was good, but they were due for an update on many of their systems, which they did after we left. With Ooma [Office], we have our hold music and other basic, easy to use options that fit well for our small business.
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Zoom
The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference among the other systems, except maybe their interface. They're a dime a dozen. Zoom does things differently, focusing in on the needs of the end users, and delivers a solid system that is worry free for I.T. departments
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Return on Investment
Ooma, Inc.
  • System made it one-stop shopping for fax lines and phones numbers and equipment which was convenient.
  • It was a shock to see that $39.98 of service manages to result in about $18 of additional “fees” every month. Makes the service significantly less of a bargain than is advertised.
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Zoom
  • We're better able to work together as a team answering phones multiple people can be logged in to answer at the same time.
  • The voicemail transcription feature helps with sharing messages to different departments.
  • Overall, we're able to answer more calls and have fewer callers being sent to voicemail.
Read full review
ScreenShots

Ooma Office Screenshots

Screenshot of Ooma Business Phone Mobile AppScreenshot of Ooma Office Pro Desktop AppScreenshot of Customizable Virtual ReceptionistScreenshot of Configure System Settings through Ooma Office Manger Online Portal

Zoom Phone Screenshots

Screenshot of