Likelihood to Recommend As mentioned previously, it is easy to use and access since the you can chat, send voice memos or stickers in a conversation. So in overall it's very entertaining. But throughout that, the audio quality can seem to be a bit off. (Could be personal headset issue) Overall that is the only issue that is present or consistent.
Read full review The audio is very clear, but when the two devices are close, there is considerable noise. Also the calling is quite expensive considering that there are countless free tools available which provide the same features. Call recording is an add on so there you need to think about whether it's worth purchasing or not. Also that it can be used on multiple devices with the app makes things easier. For small scale corporates and teams it's all good, but with respect to its competitors bringing so much on plate and that too for free, I rate it 6/10.
Read full review Pros Viber is a cross platform product. It does not matter if someone uses Android or iOS device, it will work exactly the same. Also the desktop version is very good. You can switch between the desktop and mobile versions within a conversation and see updates right away. It's a very international product. It has been available for very long time, which makes it very wide spread - it has a good user base. You can see the status of your messages. Read full review For example, with WebEx calling, it's an offer which include many features of each on-prem server and every features are included in WebEx calling. So that's something which is very appreciated by customer because they don't have to buy each server like it was the case. They just buy WebEx calling and they have many features. Even if they don't need it, they have it and we can give them the notice to use them and they can use it and they are very happy with this software. Read full review Cons When someone sends a file in Viber, the program automatically saves it in your phone memory. This means that you must delete them manually and it really annoys me, as it takes a lot of time to do that. It contains enormous amounts of adds. There is file sharing limit. Read full review It might be that we didn't have this package, but transcription capabilities were not included. Sometimes, using Webex Calling would make my computer and other programs run slow If screens were being shared, it required a lot of bandwidth and sometimes froze or glitched. Read full review Likelihood to Renew because have been using it and its easy to configure and manage
Read full review Usability It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.
Read full review Support Rating I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format.
Read full review I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers. The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
Read full review Alternatives Considered End-to-end encryption scrambles my messages and delivers them as a scrambled code to my friend's device, whether mobile or desktop, so that only their device can decode them into plain text. If my friend's phone is turned off or they don't have access to the internet, my message will be stored on Viber's servers (for a limited time) until their device is ready to receive it. Because Viber can't access or read my private conversations in the first place, Viber can't sell them.
Read full review The differences between both software can be marginal in some aspects,
but for the campaign in a proffessional level it was a clear win to
Webex due the quality and security of the platform, being a Cisco
product has more impact on the final decision, and in the end the
overall experience has been great, having used
Twilio in the past, that
last part is my personal opinion.
Read full review Return on Investment Viber saves me financially since I am now able to communicate with my international clients for free. Viber helps keep my clients engaged by the fact that I can so easily share photos, which is important as a freelance photographer. Viber allows me to make my messages to clients appealing in a visual way, which I have noticed helps drive actions of my clients, such as remembering to book their next session or pay for their photo order. Read full review I don't make decisions on ROI, but Webex Calling is used quite widely in the organization. The ease of calling definitely makes it easy to coordinate across teams and geographies. Good performance in low bandwidth situations means that employees with lower bandwidths don't necessarily need to upgrade internet speeds to have video calling. Read full review ScreenShots Webex Calling Screenshots