Likelihood to Recommend
Sage HRMS is a software that fits in all organizations whether small or large and this makes it the most suitable HR solution as it will help you manage your workforce even if it may appear small. The software has analytics and reporting tools that are applicable in performance management where you will use them in assessing the productivity of your employees and plan on how to improve further as a workforce. It further helps in employee on-boarding, payroll management, and talent management
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WFR is a fair stand-alone HCM product for a small company. It has the capabilities to support HR, timekeeping, scheduling, and leave/absence management. No issues to report with the interface between WFR & UKG Payroll. People Analytics does not support WFR. Running reports require consolidating information from both platforms.
Read full review Pros Ability to see history (like job history) easily at a glance. Ability to make changes easily. Organizing info in the employee record. Read full review Time & Attendance - Easy for workforce to use especially with the mobile app. Payroll Processing - Offers step by step navigation to process payroll seamlessly. Reporting Features - Ability to filter data easily and reporting feature is strong. Implementation Teams - They are a true partner in this process and are detailed, professional, organized, and easy to work with. Customer Service - By the click of a button, I can open a case or chat request, and UKG is very prompt in reaching back out to me. If it is regarding payroll processing, the response time is almost immediate. Read full review Cons We changed our chart of accounts. The system does not allow you to change the numbering format, so we had to start over with new databases. The tax return portion of the software does not file local taxes. We would definitely like to see this functionality in the future. The payroll piece does not handle complicated move up and move downs for union pay. This could definitely be improved upon. Read full review Payroll Export- more compliance in data export validity on missing exported hours 2nd Jobs reporting and allocation Adjusted timesheet ability for closed pay periods is a must for future time period punch requests, the ability to find where these punches are Terms: a definite need to remove populated holiday and vacation hours, without rehiring the employee, find the entry, than term the employee again. Read full review Likelihood to Renew
I do not work with this software anymore, and I am not involved with the renewal of it. However, if I were, I would still suggest using it unless something better was introduced
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We plan to renew our support and use of UKG Ready each year unless it becomes unavailable or the district seeks another vendor. As of now, there are no plans to changes vendors. The district staff is now familiar with using UKG. Another vendor will need to meet the same expectations we have come to enjoy with using UKG
Read full review Usability
The improvements have made some of my previous challenges easier...the new layout definitely makes it easier and you can toggle between different views. Some of the new features in recruitment have made things easier for our hiring managers...they really seem to like these features.
Read full review Reliability and Availability
The system seems very stable. Being hosted in the cloud, we are vulnerable to internet speeds and busy times. The system has been down a couple times over the 3 months we have been live, but Kronos resolved the issues very quickly. To have access from a desktop, tablet, time clock, or phone app is one of the best features....users have almost NO REASON they can't clock in.
Read full review Performance
We were always told that Kronos was the best, but there are reports that we got out of ADP and other payroll providers that we cannot get out of Kronos. One example is a report of Productive/Non-productive hours by department. We also need the dollar amount associated with the hours. This is information that is required on our cost report and we were told that that report is unavailable. It is very frustrating when I can't get what I need.
Read full review Support Rating
If I was only rating support itself that would be a 10. Every support case I have entered has been addressed efficiently and with the desired result. On the implementation and transition to support there were multiple issues that those doing the implementation or transition could not answer or workflows and various settings left undone only to be discovered later. We implemented 3 different modules and the expertise we got for each one varied widely.
Read full review In-Person Training
Our in-person training was a hybrid. Live online training with an instructor. They were very knowledgeable of the product & the area they were training on. I asked several specific questions and if they didn't know the answer immediately they followed up after class.
Read full review Online Training
Lots & lots of training available. Timing was wrong for our organization. We had lengthy down time in the beginning while the implementation consultant setup our system. We did online training then. Difficult to train on a generic system setup that isn't your industry and hard to understand what you are learning how to do w/o actually being in your system. Online training was well documented and the instructors were very knowledgeable.
Read full review Implementation Rating
Make sure the people who are doing the build have extensive knowledge on employment law and asking the right questions. I would bet that the people who helped with our builds did not read any of our employment contracts or ordinances; and when I asked questions about how other companies handled certain basic dictates from federal employment laws, they didn't have any idea what FMLA, FLSA, etc were.
Read full review Alternatives Considered
Sage HRMS was very cost effective for a non-profit. It does all that we needed as a company and more. It also allows us to handle payroll ourselves instead of outsourcing [it].
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UKG has exceeded all expectations, and we selected UKG Ready because of the robust growth opportunities it provided to our company in terms of improving efficiency and processes. Additionally, we were excited about UKG's different support model that has been proven to be extremely effective despite the scary concept of not having someone assigned to our account. The specialized support is something that no other company offered.
Read full review Scalability
Thus far we are able to add as many users as necessary, implement 3 different bargaining units, 5 different types of user groups. Very flexible.
Read full review Return on Investment there can be a high ROI when processing payroll in house compared to outsourced. Not to mention the flexibility you gain. Read full review With our previous third-party payroll provider, payroll processing was a 6-8 hour day. With the UKG Ready/UKG Telestaff combination, the process is completed in under 4 hours on a regular basis. Cloud hosting comes at a cost, but we have found that having the convenience of 24-hour support is a welcome offset to in-house IT, onsite hosting, and hardware management. UKG Ready's cloud hosting services are constantly updating software and feature redundant operations for records management. As an organization whose HR department is completely in-house, the UKG Ready platform saves HR time on a daily basis with multiple aspects of their day-to-day processes. All services from onboarding to offboarding and all components in between are available on UKG Ready. Read full review ScreenShots