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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Salesforce Partner Management

    Score10 out of 10
    N/ASalesforce Partner Management is a partner relationship management (PRM) software solution offered by Salesforce.

    $25

    per month per user

    WebPT

    Score6.7 out of 10
    N/AEstablished in 2008, WebPT is an outpatient rehab therapy software platform helping more than 150,000 rehab therapy professionals from all practice sizes and specialties run their practices to improve care delivery and optimize business performance. And because WebPT is a cloud-based application, PTs, OTs, and SLPs can access the platform (and its data) from anywhere, at any time, promoting collaboration across patient care teams and with third-party payers. In addition to its…

    $99

    per month per user

    Pricing
    Salesforce Partner ManagementWebPT
    Editions & Modules
    Essentials
    $25
    per month per user
    Professional
    $75
    per month per user
    Enterprise
    $150
    per month per user
    Unlimited
    $300
    per month per user
    Enterprise
    Custom Pricing
    Offerings
    Pricing Offerings
    Salesforce Partner ManagementWebPT
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeRequired
    Additional DetailsAll plans are billed annually.WebPT Enterprise packages are custom-made based on clinic needs, and prices vary accordingly.
    More Pricing Information
    Community Pulse
    Salesforce Partner ManagementWebPT
    Considered Both Products
    Salesforce
    No answer on this topic
    WebPT
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    11 Answers
    88%
    Would buy again
    116 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    10 Answers
    89%
    Delivers good value for the price
    102 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    11 Answers
    89%
    Happy with the feature set
    118 Answers
    Lived up to sales and marketing promises
    90%
    Lived up to sales and marketing promises
    9 Answers
    83%
    Lived up to sales and marketing promises
    83 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    8 Answers
    89%
    Implementation went as expected
    101 Answers
    Features
    Salesforce Partner ManagementWebPT
    Physical Therapy Software
    Comparison of Physical Therapy Software features of Salesforce Partner Management and WebPT
    Feature
    Salesforce Partner Management
    -
    Ratings
    WebPT
    7.2
    23 Ratings
    14% below category average
    Electronic Medical Records (EMR)00 Ratings6.823 Ratings
    Patient Invoicing00 Ratings7.717 Ratings
    Treatment Plan Management00 Ratings7.122 Ratings
    Patient Notes00 Ratings7.121 Ratings
    Patient Progress and Reports00 Ratings6.921 Ratings
    Insurance Verification and Authorization00 Ratings6.017 Ratings
    Integration with Diagnostic and Imaging Systems00 Ratings7.68 Ratings
    HIPAA Compliance and Data Security00 Ratings8.419 Ratings
    User Ratings
    Salesforce Partner ManagementWebPT
    Likelihood to Recommend
    8.5
    (13 ratings)
    5.7
    (138 ratings)
    Likelihood to Renew
    8.2
    (1 ratings)
    5.6
    (24 ratings)
    Usability
    7.3
    (1 ratings)
    8.1
    (15 ratings)
    Availability
    -
    (0 ratings)
    7.5
    (4 ratings)
    Performance
    -
    (0 ratings)
    7.5
    (5 ratings)
    Support Rating
    -
    (0 ratings)
    6.0
    (18 ratings)
    In-Person Training
    -
    (0 ratings)
    9.1
    (1 ratings)
    Online Training
    -
    (0 ratings)
    6.0
    (4 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (6 ratings)
    Configurability
    -
    (0 ratings)
    6.0
    (2 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    4.5
    (2 ratings)
    Ease of integration
    -
    (0 ratings)
    5.5
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    6.9
    (4 ratings)
    Professional Services
    -
    (0 ratings)
    1.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.1
    (2 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (2 ratings)
    User Testimonials
    Salesforce Partner ManagementWebPT
    Likelihood to Recommend
    Salesforce
    Salesforce Partner Management is a great tool for scenarios where a partner portal needs to be created in a quick and cost-efficient manner by teams that do not necessarily have a broad technical knowledge and when the time to market is key. In the situations where the use case is more advanced and cannot be covered by the out-of-the-box functionalities of SPM, then the tool is less effective.
    Incentivized
    Read full review
    WebPT
    WebPT is well designed for some areas of rehab but not well suited for others. Speech seems to be a challenge for this type of EMR. Perhaps not the best type for this discipline due to limitations. For the other disciplines, it would be nice if the system suggested only specific tests per diagnosis code rather than all available tests in the EMR
    Incentivized
    Read full review
    Pros
    Salesforce
    • Clear, concise user interface.
    • Organizes calls & notes & client info into one uniform platform.
    • Allows knowledge to be shared across the organization & account teams.
    Incentivized
    Read full review
    WebPT
    • The scheduler is very adaptive. There are options to change colors and textures for different insurances and appointment types with make it easier to differentiate patient types and issues at a glance.
    • Digital Paperwork Intake saves time for both the patient and staff.
    • Electronic Benefits Verification consolidates verifications so that we do not have to use multiple websites.
    Incentivized
    Read full review
    Cons
    Salesforce
    • One thing is, you have to put the time you took on the case if you edited it. I would like to change the name or a note and not have to go back and put how long it took.
    • Reports can sometimes be hard to create.
    Incentivized
    Read full review
    WebPT
    • I like that it carries forward information from previous notes. I also wonder, though, if there could be a more comprehensive "archive" of activities we had done in the past rather than only copying and paste from the previous note.
    • I like seeing a few comparisons of my outcome measures--when writing a progress note, I don't just want to see the last measure. Seeing the last 3-4 values from the test would have been helpful to really see different trends.
    • Fewer click boxes in the evals would be helpful to keep things moving along at some points. I appreciate the variety offered, but also struggle with how much clicking there is to get through.
    Incentivized
    Read full review
    Likelihood to Renew
    Salesforce
    We are definitely going to renew as we created and developed a very functional and complete solution that we won't want to lose. and the reason we achieved that is by continuously evolving and enhancing. That would not be possible without the qualified technical support we have at our disposal internally.
    Incentivized
    Read full review
    WebPT
    I gave it 9/10 for renewal because I have been using it for so long. It takes a long time to learn new documentation systems. I do not want to use valuable time on that. I also like that it flows directly into billing.
    Incentivized
    Read full review
    Usability
    Salesforce
    Salesforce Partner Management is complete and has great usability. Just as a Salesforce full CRM does. However, when you have to deploy the initial implementation and/or create the infrastructure for your Salesforce Partner Management it might require, as expected, a very good support and development team and resources
    Incentivized
    Read full review
    WebPT
    The EMR has a learning curve, but once you get used to it, it's fairly user-friendly: notes are easy to duplicate, information is thorough and useful. In my opinion, WebPT Billing is arcane and difficult to use, and offers no opportunity for the business to correct or edit any payments entered incorrectly by WebPT.
    Incentivized
    Read full review
    Reliability and Availability
    Salesforce
    No answers on this topic
    WebPT
    It is always available to me when needed thankfully, I hadn’t had a moment or a time when I was unable to access it when needed. My practice's power went out once which was the only incident when it was unavailable to everyone on the team but again, it had nothing to do with the availability offered by this product.
    Incentivized
    Read full review
    Performance
    Salesforce
    No answers on this topic
    WebPT
    Pages often load slowly. Our iMacs are highly reliable and we are connected to the highest speed Comcast business internet. We also connected each iMac via Cat 9 cable during COVID-19 pandemic to speed telelhealth appointments. Zoom does integrate very well with WebPT for telehealth. Their own modules do not integrate well with each other. For example, patients receive separate emails for patient intake and clinical outcomes. If confuses and frustrates many patients. Similarly, EMR flow sheet does not integrate with HEP creating redundancy.
    Incentivized
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    Support Rating
    Salesforce
    No answers on this topic
    WebPT
    Support was pretty much always helpful. My only complaint was not being able to always get someone on the phone immediately during working hours and having to wait to hear back. But once we heard back, problems were solved quickly and sufficiently. Staff was always friendly and knowledgeable
    Incentivized
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    In-Person Training
    Salesforce
    No answers on this topic
    WebPT
    I was trained by an in house employee. It was very easy to learn. The EMR is pretty self explanatory. When you click on something to complete a task, it doesn't take an extra 10 steps, what the action says, is what it does
    Incentivized
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    Online Training
    Salesforce
    No answers on this topic
    WebPT
    WebPT has its entire separate platform for training, containing many different guides, tutorials, and video references to help you become familiar and competent with the software suites. This includes having various demonstrations that allow you to click and navigate pages in the ways you would actually do it in WebPT. WebPT also gives you a sandbox company in the actual website to tinker with and trial things out. This makes it easy to catch and avoid errors you would have otherwise made with active patient data/schedules.
    Incentivized
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    Implementation Rating
    Salesforce
    No answers on this topic
    WebPT
    I think it would help to have another education session maybe 6 months after the initial sessions. This would help the user come up with an enhanced experience after they have used the program for a period of time. It is hard to comprehend everything at first, especially for people that need hands on learning
    Incentivized
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    Alternatives Considered
    Salesforce
    Tune provides great on-boarding experience for new users, but the functionality of the product itself is limited. For example if you multiple partners worldwide who sell your product, Salesforce CRM integration is a must to achieve business goals. Salesforce ecosystems helps to avoid having multiple tools and licenses. One big differentiator is that Salesforce Partner Managements allows for personalization that is user-friendly, while with Tune user is expected to do some coding
    Incentivized
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    WebPT
    Also, I have used PTWired and HEP2GO, but they were not in the database. WebPT automatically generates a patient profile, which is very helpful. WebPT also doesn't require the patient to download an app from the App Store, which is an added step for patients to perform, which will decrease compliance.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Salesforce
    No answers on this topic
    WebPT
    The current terms and pricing would be fair if they provided adequate performance, reliability, support, and customer service. As they have lapsed in these areas WebPT is overpriced. I would not recommend any PT practice of any size agree to a long term contract with WebPT until they prove they will deliver on their promises.
    Incentivized
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    Scalability
    Salesforce
    No answers on this topic
    WebPT
    I couldn’t access WebPT on multiple screens to complete tasks at an efficient and effective time. It works to adjust to the same things presented on one screen when trying to work on a separate project utilizing one therapists schedule. This complicated the goal and tasks needed to complete at the time
    Incentivized
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    Professional Services
    Salesforce
    No answers on this topic
    WebPT
    Extremely poor technical support and customer service.
    Incentivized
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    Return on Investment
    Salesforce
    • Single integrated lead management system- positive.
    • Partner information and communication - positive.
    • One system for all partner needs like assigning deal registration or MDF- positive.
    • Trainings required internally- negative.
    • Too expensive- negative.
    Incentivized
    Read full review
    WebPT
    • The payment on claims when they go through correct is phenomenal and very timely.
    • Our productivity is better as notes get done quicker and able to focus more on patient care.
    • Sometimes the long flowsheet gets hard to see when treating a chronic patient.
    Read full review
    ScreenShots

    WebPT Screenshots

    Screenshot of WebPT Outcomes Tracking & MIPSScreenshot of WebPT AnalyticsScreenshot of WebPT ReachScreenshot of WebPT EMRScreenshot of WebPT EMR2Screenshot of WebPT EMR