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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Salesloft

    Score7.5 out of 10
    N/ASalesloft’s Revenue Orchestration Platform uses AI to help market-facing teams prioritize and take action on what matters most, from first touch to upsell and renewal.N/A

    Strikedeck (discontinued)

    Score4.3 out of 10
    Mid-Size Companies (51-1,000 employees)
    Strikedeck was a SaaS platform for Customer Success used to enable more efficiency in planning renewals, identifying upsell/cross-sell opportunities, and monitoring customer health, with out of the box playbooks and workflows for common events in the customer lifecycle. The platform was acquired by Medallia, and discontinued. Strikedeck is no longer available.N/A
    Pricing
    SalesloftStrikedeck (discontinued)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    SalesloftStrikedeck (discontinued)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    SalesloftStrikedeck (discontinued)
    Considered Both Products
    SalesLoft
    Chose Salesloft
    In the past we used Cirrus Insight which lived inside of our email accounts. We had a number of issues with the functionality and inconsistency of that product delivering what we needed. After a number of complaints we decided to move away from Cirrus and over to Salesloft.
    Incentivized
    Discontinued Products
    No answer on this topic
    Key User Insights
    Would buy again
    93%
    Would buy again
    95 Answers
    60%
    Would buy again
    3 Answers
    Delivers good value for the price
    96%
    Delivers good value for the price
    74 Answers
    No answers on this topic
    Happy with the feature set
    93%
    Happy with the feature set
    95 Answers
    80%
    Happy with the feature set
    4 Answers
    Lived up to sales and marketing promises
    95%
    Lived up to sales and marketing promises
    73 Answers
    No answers on this topic
    Implementation went as expected
    93%
    Implementation went as expected
    65 Answers
    No answers on this topic
    Features
    SalesloftStrikedeck (discontinued)
    Security
    Comparison of Security features of Salesloft and Strikedeck (discontinued)
    Feature
    Salesloft
    -
    Ratings
    Strikedeck (discontinued)
    8.5
    4 Ratings
    0% below category average
    Role-based user permissions00 Ratings8.54 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Salesloft and Strikedeck (discontinued)
    Feature
    Salesloft
    -
    Ratings
    Strikedeck (discontinued)
    8.4
    5 Ratings
    3% below category average
    API00 Ratings7.33 Ratings
    Integration with Salesforce.com00 Ratings9.64 Ratings
    Customer Data Extraction / Integration
    Comparison of Customer Data Extraction / Integration features of Salesloft and Strikedeck (discontinued)
    Feature
    Salesloft
    -
    Ratings
    Strikedeck (discontinued)
    8.7
    5 Ratings
    1% below category average
    Product usage00 Ratings9.45 Ratings
    Help desk / support tickets00 Ratings8.04 Ratings
    Customer Success Management
    Comparison of Customer Success Management features of Salesloft and Strikedeck (discontinued)
    Feature
    Salesloft
    -
    Ratings
    Strikedeck (discontinued)
    8.7
    5 Ratings
    1% above category average
    NPS surveys00 Ratings8.84 Ratings
    Sponsor tracking00 Ratings9.01 Ratings
    Customer profiles00 Ratings8.65 Ratings
    Automated workflow00 Ratings8.05 Ratings
    Internal collaboration00 Ratings8.04 Ratings
    Customer health scoring00 Ratings9.45 Ratings
    Customer segmentation00 Ratings9.05 Ratings
    CSM Reporting & Analytics
    Comparison of CSM Reporting & Analytics features of Salesloft and Strikedeck (discontinued)
    Feature
    Salesloft
    -
    Ratings
    Strikedeck (discontinued)
    7.8
    5 Ratings
    7% below category average
    Customer health trends00 Ratings8.85 Ratings
    Engagement analytics00 Ratings8.05 Ratings
    Revenue forecasting00 Ratings6.22 Ratings
    Dashboards00 Ratings8.24 Ratings
    Best Alternatives
    SalesloftStrikedeck (discontinued)
    Small Businesses
    HubSpot Sales Hub
    Score8.9 out of 10
    ClientSuccess
    Score6 out of 10
    Medium-sized Companies
    Mixmax
    Score9.9 out of 10
    ChurnZero
    Score7.9 out of 10
    Enterprises
    Groove (legacy product)
    Score8 out of 10
    Gainsight CS
    Score8.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    SalesloftStrikedeck (discontinued)
    Likelihood to Recommend
    7.9
    (325 ratings)
    7.6
    (5 ratings)
    Likelihood to Renew
    9.1
    (4 ratings)
    -
    (0 ratings)
    Usability
    7.8
    (8 ratings)
    5.6
    (5 ratings)
    Availability
    7.3
    (1 ratings)
    -
    (0 ratings)
    Performance
    8.2
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.1
    (5 ratings)
    7.8
    (5 ratings)
    Online Training
    7.3
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    8.7
    (143 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.2
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    7.3
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    SalesloftStrikedeck (discontinued)
    Likelihood to Recommend
    SalesLoft
    I find it to be the best resource for scheduling calls with clients. Specifically when the call includes multiple people using Salesloft, it's so simple and easy to use to send open times to client and then to be able to send active links to the client where with one click the calendar invite shows up on my calendar? it's the best most efficient tool I have in my toolbelt at the moment. When it comes to logging, it's also simple but I wish I could add a contact to SL from the Microsoft integration.
    Incentivized
    Read full review
    Discontinued Products
    The system is good for Customer Success teams to get started and if all the users are updating it responsibly. There are not many checks and balances in the system so your team will have to be disciplined. The reason why I have not been generous with my rating is only because of the slow nature of support and upgrades to the product.
    Incentivized
    Read full review
    Pros
    SalesLoft
    • Salesloft enables us to outreach at scale.
    • Salesloft helps us identify our warmest, most buyer ready prospects to streamline our outreach.
    • Salesloft helps us to identify quickly areas to course correct and provides the necessary data to do that.
    • Salesloft also surfaces data around outreach so we can ensure we are targeting our team with sensible KPIs that connect to our business goals.
    Incentivized
    Read full review
    Discontinued Products
    • Automating tasks within Playbooks
    • Combine multiple sources of customer data
    • Makes it easy to track and review customer status
    • The Customer Support is outstanding - knowledgeable, helpful, responsive
    Incentivized
    Read full review
    Cons
    SalesLoft
    • Would be nice to have custom reporting available. Coming from Salesforce, the included canned reports are useful but I like to roll my sleeves up and build exactly what I want.
    • Conversations will record meetings booked via MSTeams but requires the BDR/SDR to hit record. Other solutions (e.g. Chorus.ai) join as a participant and don't require a user hitting the "record" button. We have to change our flow to make this work and it is a bit clunky.
    Read full review
    Discontinued Products
    • The knowledge base with content and videos is still work in progress.
    • The support team was very responsive, but not consultative. I had to create from scratch most of the time.
    • It was confusing to use.
    Incentivized
    Read full review
    Likelihood to Renew
    SalesLoft
    SalesLoft is absolutely VITAL to our daily operations. We could not function without it or a program like it. Speaking as a Sales Person who has had to operate without a product like this, the difference is night and day. The ability to stay organized, automate tasks, easily log activities and notes, review calls, and coach team members is an absolute gamechanger.
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Usability
    SalesLoft
    Drift was extremely easy for both our demand gen team and SDR to jump right into. It was feature rich and purpose-built for marketers—it was remarkably easy to connect our marketing automation, CRM, and more to the platform and get everything to work together. Now the ability to create digital experiences and conversation landing pages is democratized—empowering our team to do better work and provide better prospect/customer experience.
    Read full review
    Discontinued Products
    I think the only thing holding me back from a 10 is the fact that I don't have that next step field and integration seems to break at times.
    Incentivized
    Read full review
    Reliability and Availability
    SalesLoft
    The availability is pretty good, we do sometimes have errors or delays in syncing activities but nothing that has been too detrimental to our workflow. Most recently we had an issue with Lofting through Outlook due to a change in security token that took a few weeks to resolve but it is fixed now.
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Performance
    SalesLoft
    Yes timely and easy to use. The only delays we have are when we run our big month sales blitz and activities take some time to sync to the reporting as well as SalesForce
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Support Rating
    SalesLoft
    The support team was very responsive but at the end of the day they took a long time to fix our issue. The issue did get fixed, though, so that is what matters. Very nice people who are there to help in any way they can.
    Read full review
    Discontinued Products
    When we get issues with Strikedeck, we raise it internally with the Strikedeck admin team. They then contact Strikedeck and raise a support ticket. The turnaround time is quick quick. But from my personal use of Strikedeck, I have only come across few situations where a support ticket is raised with Strikedeck.
    Incentivized
    Read full review
    Online Training
    SalesLoft
    We had some virtual training with our CSM which was very well constructed. It took some time to get into the full swing of things but with a few weeks of hands on experience I was feeling confidant. The SL team was always available to answer questions or jump an a call to walk us through stuff. I also used the Customer Help Center for a few self guided learnings on how to use specific features related to reporting and team management.
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Implementation Rating
    SalesLoft
    must invest time and effort in define the best way to integration with Salesforce in order to get data visualization
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Alternatives Considered
    SalesLoft
    Salesloft blows outreach out of the water in all aspects. One of the biggest issues I had was their unwillingness to listen to customer feedback. I had requested several small changes to be made when I had previously used the platform that unfortunately fell onto deff ears. I am much happier using Salesloft and the positive results I've experienced are a direct result of that.
    Incentivized
    Read full review
    Discontinued Products
    The lower price was why we went with Strikedeck over Gainsight or Totango.
    Incentivized
    Read full review
    Scalability
    SalesLoft
    The scalability was pretty good, we started with 4 or 5 users on one team and scaled into 30+ members across 3 teams
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Return on Investment
    SalesLoft
    • I have been with a company that was using Salesloft, but moved to a competitor. I can't say it was exactly the competitors fault, as a lot of other internal changes were happening, (hence leaving the system that was working well), but we had the worst sales year in company history that year. Reps who consistently performed at or above quota were suddenly struggling to keep their pipelines in order, and the middle of the pack reps were going on PiPs and being let go.
    • Is it the dialer, or the leadership? You decide.
    • But the leadership also changed the dialer - so maybe it's both?
    Incentivized
    Read full review
    Discontinued Products
    • Helps in better forecasting of revenue & customer retention.
    • Provides Customer Success specific MIS.
    • NPS survey help gauge customer pulse.
    Incentivized
    Read full review
    ScreenShots

    Strikedeck (discontinued) Screenshots

    Screenshot of Customer 360 with CustomizationScreenshot of Cohort Analysis and SegmentationScreenshot of Workflow Automation & PlaybooksScreenshot of TasksScreenshot of CalendarScreenshot of Engagement & Usage