TrustRadius: an HG Insights company

SAP Business Technology Platform vs. Tealium Customer Data Hub

Save this comparison

Save this comparison

Contact about Tealium Customer Data Hub

Please fill out the form below to get in touch.

Tealium

Connect with Tealium

What are you interested in?

Already have an account?

You hereby consent to have TrustRadius share the information supplied on this form with Tealium so that Tealium and TrustRadius may contact you in regard to the information requested.

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SAP Business Technology Platform

    Score8.6 out of 10
    N/ASAP Business Technology Platform (SAP BTP) is the company's Platform-as-a-Service (PaaS) offering, that brings together intelligent enterprise applications with database and data management, analytics, integration and extension capabilities into one platform for both cloud and hybrid environments, including hundreds of pre-built integrations for SAP and third-party applications.N/A

    Tealium Customer Data Hub

    Score8.7 out of 10
    Enterprise companies (1,001+ employees)
    The Tealium Customer Data Hub powers capabilities across the data supply chain. Tealium universally collects customer data from any source including; websites, mobile applications, devices, kiosks, servers, and files. Data collected is then standardized in the data layer, which drives usage of data for customer engagement and analysis.N/A
    Pricing
    SAP Business Technology PlatformTealium Customer Data Hub
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    SAP Business Technology PlatformTealium Customer Data Hub
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    SAP Business Technology PlatformTealium Customer Data Hub
    Considered Both Products
    SAP
    No answer on this topic
    Tealium
    No answer on this topic
    Key User Insights
    Would buy again
    97%
    Would buy again
    808 Answers
    99%
    Would buy again
    82 Answers
    Delivers good value for the price
    95%
    Delivers good value for the price
    586 Answers
    97%
    Delivers good value for the price
    67 Answers
    Happy with the feature set
    97%
    Happy with the feature set
    804 Answers
    98%
    Happy with the feature set
    81 Answers
    Lived up to sales and marketing promises
    87%
    Lived up to sales and marketing promises
    417 Answers
    93%
    Lived up to sales and marketing promises
    53 Answers
    Implementation went as expected
    90%
    Implementation went as expected
    609 Answers
    87%
    Implementation went as expected
    60 Answers
    Features
    SAP Business Technology PlatformTealium Customer Data Hub
    Platform-as-a-Service
    Comparison of Platform-as-a-Service features of SAP Business Technology Platform and Tealium Customer Data Hub
    Feature
    SAP Business Technology Platform
    7.6
    818 Ratings
    2% below category average
    Tealium Customer Data Hub
    -
    Ratings
    Ease of building user interfaces8.0782 Ratings00 Ratings
    Scalability8.1780 Ratings00 Ratings
    Platform management overhead7.4739 Ratings00 Ratings
    Workflow engine capability7.7655 Ratings00 Ratings
    Platform access control7.6748 Ratings00 Ratings
    Services-enabled integration8.0735 Ratings00 Ratings
    Development environment creation7.9723 Ratings00 Ratings
    Development environment replication7.7631 Ratings00 Ratings
    Issue monitoring and notification7.0714 Ratings00 Ratings
    Issue recovery6.7633 Ratings00 Ratings
    Upgrades and platform fixes7.4677 Ratings00 Ratings
    Tag Management
    Comparison of Tag Management features of SAP Business Technology Platform and Tealium Customer Data Hub
    Feature
    SAP Business Technology Platform
    -
    Ratings
    Tealium Customer Data Hub
    8.2
    12 Ratings
    0% below category average
    Tag library00 Ratings9.012 Ratings
    Tag variable mapping00 Ratings8.012 Ratings
    Ease of writing custom tags00 Ratings8.012 Ratings
    Rules-driven tag execution00 Ratings9.112 Ratings
    Tag performance monitoring00 Ratings4.311 Ratings
    Page load times00 Ratings8.911 Ratings
    Mobile app tagging00 Ratings8.05 Ratings
    Library of JavaScript extensions00 Ratings9.911 Ratings
    Best Alternatives
    SAP Business Technology PlatformTealium Customer Data Hub
    Small Businesses
    IBM Cloud Foundry
    Score8.5 out of 10
    Twilio Segment
    Score8.4 out of 10
    Medium-sized Companies
    IBM Cloud Private
    Score9.6 out of 10
    Treasure AI
    Score9 out of 10
    Enterprises
    AWS Elastic Beanstalk
    Score8.6 out of 10
    Treasure AI
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    SAP Business Technology PlatformTealium Customer Data Hub
    Likelihood to Recommend
    8.4
    (771 ratings)
    8.5
    (131 ratings)
    Likelihood to Renew
    9.0
    (38 ratings)
    9.2
    (20 ratings)
    Usability
    7.9
    (751 ratings)
    9.0
    (12 ratings)
    Availability
    8.1
    (4 ratings)
    9.0
    (2 ratings)
    Performance
    5.0
    (4 ratings)
    9.0
    (4 ratings)
    Support Rating
    7.3
    (503 ratings)
    8.4
    (84 ratings)
    In-Person Training
    7.3
    (1 ratings)
    -
    (0 ratings)
    Online Training
    7.9
    (3 ratings)
    8.0
    (1 ratings)
    Implementation Rating
    7.6
    (15 ratings)
    10.0
    (2 ratings)
    Configurability
    5.8
    (4 ratings)
    10.0
    (1 ratings)
    Contract Terms and Pricing Model
    4.6
    (3 ratings)
    8.0
    (1 ratings)
    Ease of integration
    7.4
    (4 ratings)
    10.0
    (1 ratings)
    Product Scalability
    6.6
    (4 ratings)
    9.0
    (2 ratings)
    Professional Services
    3.2
    (2 ratings)
    10.0
    (1 ratings)
    Vendor post-sale
    2.3
    (2 ratings)
    10.0
    (1 ratings)
    Vendor pre-sale
    2.4
    (2 ratings)
    10.0
    (1 ratings)
    User Testimonials
    SAP Business Technology PlatformTealium Customer Data Hub
    Likelihood to Recommend
    SAP
    If you want to use a well-designed SAP technology to shift into the cloud, you will be more than satisfied with the BTP services overall. There are some improvements for beginners to help them get a better overview of what to do and how to start with their account. My recommendation is to take a foundation training course from the SAP learning hub to prepare for the first steps.
    Incentivized
    Read full review
    Tealium
    Well suited: Any company that has a variety of data interspersed across multiple systems and is trying to get a more unified understanding of their customer profile—that enriched customer view of having all these disparate data sources and wanting to bring them together in a relatively seamless manner, and then having that more nuanced understanding of the entirety of the customer and being able to action off of it. Which again, I feel like is a core marketing use case.
    Incentivized
    Read full review
    Pros
    SAP
    • It is very easy to use.
    • All the documentation around it is geared towards the enterprise use case, unlike some other hyperscalers' platforms.
    • The SAP Business Technology Platform is very good because it's got the SAP customer and their business processes in mind. Probably my favorite thing about it is how easy it is to get up and running with a new use case and how well it natively connects to an SAP solution.
    Incentivized
    Read full review
    Tealium
    • Activation in real time - it's really good and you can literally see the information being activated in all other technologies that my clients use, like TikTok, Facebook, Google, et cetera. At the time that a client arrives on your website, you have instant data to enrich the profiles and activate on this channel. So this is really good and it's something that Tealium give us the control in order to do that.
    • The other thing is that you have the power to choose what data you want to collect and what data you do not want to collect. Tealium is particularly very good on doing that.
    Incentivized
    Read full review
    Cons
    SAP
    • The Automation Integration service has some outdated workflows
    • New services should be available as entitlements as soon as they are released for a particular region without having to buy them from SAP for zero dollars
    • Any subaccount should be able to change the IAS tenant. Currently, if you set it up for a particular IAS, you cannot change to another tenant and are required to recreate the services in a new subaccount.
    Incentivized
    Read full review
    Tealium
    • Audiences—don't they technically exist in Tealium? They are just streamed—no count, no backfill, etc.
    • Working backward to identify issues involves lots of clicking in the UI, going from audience to audience attribute, badge to event attribute, and so on.
    • You have to wait for a Real-Time event to see the payload. There is no sample or other option.
    Incentivized
    Read full review
    Likelihood to Renew
    SAP
    Seamless integration with external system and dashboard to monitor the data flow and analysis are very essential for the business. The way the product is designed and modelled lead to minimum business disruptions. Adopting to the new and modern technology was easy. Keeping the central system as clean and adopting project bases development are advantages.
    Incentivized
    Read full review
    Tealium
    I already know that my company has no plans to discontinue use of Tealium. We are heavily reliant on it due to a huge number of product teams and developers we would have to work with to place tags across many pages. Tealium is already there on the pages, and our application/product teams are familiar with how to integrate it. It is just the simplest way to ensure that new data requirements are implemented in a timely manner.
    Incentivized
    Read full review
    Usability
    SAP
    Okay, so the content that we have built on the platform is limited to specific testing on the iFlows within integration suite. The visualization layer is nice to use and helps with the design elements, however with developers that are more used to markup languages, it doesn't have the same CLI type feel when you want it. Perhaps the majority of users are that deep, but other platforms have a better CLI type developer experience.
    Incentivized
    Read full review
    Tealium
    Once you understand how it works and how to implement things, it is a dream and very user friendly. There is the initial learning curve but there are oceans of helpers available to you to help you bridge that initial gap and get going. Take the time to learn it up front and you will never have any problems. And support is great and available to answer questions
    Incentivized
    Read full review
    Reliability and Availability
    SAP
    Services are generally available
    Incentivized
    Read full review
    Tealium
    It's been flawless as far as I am concerned.
    Incentivized
    Read full review
    Performance
    SAP
    No answers on this topic
    Tealium
    Sometimes publishing can take longer than expected
    Incentivized
    Read full review
    Support Rating
    SAP
    The biggest problem we ran into was communication between SAP Business Technology Platform and onsite resources. Unfortunately our SAP Business Technology Platform and Cloud systems are under different customer numbers. I constantly had to open tickets under each customer number because I was unsure of where the issue lied. And having to create a dummy ticket for our ECC systems to open the ECC connections for another ticket under the Cloud customer is a pain.
    Incentivized
    Read full review
    Tealium
    The support team often is so quick to respond and so helpful when it comes to working with the needs of my clients and being able to resolve potential shortcomings or technical issues or surrounding the tool. There have been times more recently that I’ve gotten more generic service rather than the tailored experience that I have come to expect.
    Incentivized
    Read full review
    Online Training
    SAP
    Training material in Developers Community or from Learning hub are really good... also most of the time we route through Discovery center... so materials provided by SAP is really good.
    Incentivized
    Read full review
    Tealium
    Did what we needed to onboard us onto the platform
    Incentivized
    Read full review
    Implementation Rating
    SAP
    Having a full cloud native environment for devlopment of microservices and digitals solutions while having standardized access to our core data on SAP via cloud connector is one of the main benefits of using BTP over others hypervisors. BTP is the standard hyperscaler as soon as something relies on data from SAP systems in our company now
    Incentivized
    Read full review
    Tealium
    Implementation had some bumps in the road and it was new for all of us, but for the most part, it was easier than many other implementations we've done with other technologies.
    Incentivized
    Read full review
    Alternatives Considered
    SAP
    SAP Concur allows our staff to book, reimburse and remain spend audit compliant. Our Concur system takes feed from Workday and interacts with Credit card vendor. It also makes posting to Accounting and does clearing. SAP Business Technology Platform helped in establishing connection with all these different tools in real time. It helps in getting paid to the card service provider through our Bank through interface, which is built on SAP Business Technology Platform.
    Incentivized
    Read full review
    Tealium
    Tealium Customer Data Hub can do it all in one. Whereas, I think by using multiple Tealium Customer Data Hubs, we can utilize what each tool is really good at. In an ideal world, we'd like to use Tealium Customer Data Hub for everything, but one thing that we struggle with is Audience Segmentation, and we are looking for a one touch solution, without a lot of the work since the data is already there.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    SAP
    No answers on this topic
    Tealium
    Like anything it could be cheaper but we still feel we get value from it.
    Incentivized
    Read full review
    Scalability
    SAP
    It's scalable
    Incentivized
    Read full review
    Tealium
    Never had an issue, scales as we use it.
    Incentivized
    Read full review
    Professional Services
    SAP
    No answers on this topic
    Tealium
    Very easy to work with and relatively cost effective
    Incentivized
    Read full review
    Return on Investment
    SAP
    • As we are on public cloud, we haven't had many break issues due to being standardized.
    • Project management and expectations working with developers has been overwhelmingly positive and improved.
    • Improved connectivity with us migrating to other SAP products and easier/more mainstream integration methods.
    Incentivized
    Read full review
    Tealium
    • There has been a near immeasurable return on customer data and improvement of our quality for our physical products due to be in tune with the customer. This has changed our way of doing things for the better to gain a better flow and overall workplace experience.
    • A negative is that Tealium AudienceStream becomes harder to manuever and use data analytics for when a database has been existing for a fairly large amount of time. It goes from an agile ship to a huge vessel that takes many components to be able to move.
    Incentivized
    Read full review
    ScreenShots

    SAP Business Technology Platform Screenshots

    Screenshot of SAP Build Process Automation, an SAP BTP service

    Tealium Customer Data Hub Screenshots

    Screenshot of Data Supply ChainScreenshot of Data LayerScreenshot of Connector MarketplaceScreenshot of Live Event TrackingScreenshot of AudienceStream Dashboard