Likelihood to Recommend If you are a road warrior and like to travel regularly, this is the best app for you, and if you run a company and all where you guys go together, it is a must. It is not needed for people who do not travel regularly.
Read full review Any company manually coding and entering more than 1000 invoices a month needs Yooz. Any company wanting full visibility and accountability through the life of an invoice needs Yooz. Any company who needs to control who can see and or code transactions needs Yooz.
Read full review Pros SAP Concur has mobile applications for iOS and Android devices. It offers capabilities that automate complex and repetitive accounting processes. In addition, SAP Concur offers invoice, travel, and expense modules in one place. It eradicates errors when paying vendors by matching POs, invoices, and receivables. Read full review Yooz allowed for the uploading of purchase orders and the matching of purchase orders to invoices for smooth processing of invoices. Yooz performed three way matching in a stream lined manner. Yooz was a user friendly software that integrated well with Oracle NetSuite. Read full review Cons Data syncing between the mobile app and the web platform may occasionally experience a little delay. That is not a major problem, but it can cause small inconsistencies in real-time data. Concur's setup features may seem a little complicated to certain administrators. Concur offers a number of powerful reporting services, but some users might want more in-depth options for tailoring reports to their own business requirements. Read full review Unfortunately Yooz is a newer software company, and Yooz was not equipped to process large batches of invoices that needed to be paid. Yooz, in some instances, did not properly load invoices or credit memo information accurately into NetSuite. The detail in Yooz did not match in the general ledger in NetSuite, and the records did not match. Yooz's IT support also a difficult time correcting our issues. Yooz is a new company and there is still a lot of software upgrades and better development that needs to take place before it can be considered a reliable software. Read full review Likelihood to Renew Now that we are fully on Concur, switching is not an option. Concur has become ingrained in our expense reporting process. Furthermore, Concur continues to improve its offering. Each month, they release updates and changes, many of which were client requested. Concur's constant evolution means it is adapting with my business
Read full review I love Yooz and everything it has brought to our organization!
Read full review Usability I think it is very easy to use, especially once you are acquainted with it. I think the UX could be improved so some things, like accessing old reports, are more intuitive once you learn it though it is not difficult to replicate.
Read full review Reliability and Availability In prior years I would have given them a 9.5 for availability. Unfortunately in 2015 so far this rating has dropped to a 7 overall. We have experienced far too many interruptions - from admins to employees who rely on it for day to day booking of travel and submission of expense reports. Server errors, slow system response time and spinning wheels are too common place. Those things should be a rare occurrence, not a daily interruption. While Conur still has great product offerings overall, they are currently not offering world class or best in class product (and customer service) availability. Remaining hopeful they step up and get their A game going again soon.
Read full review Performance Pages always load quickly, reports are always completed in a quick and efficient time frame, and everything about the experience is swift. I've never had any frustrations or complexities that can't be handled easily
Read full review Support Rating I have never had to use customer support when using Concur Expense - the UX could be a bit nicer on the eyes or easier to understand, but there have never been any problems when using Concur Expense that I have had to ask or reach out to customer support to help me with anything.
Read full review In-Person Training My Seniors were the ones who taught me about Concur. Concur Support team has sent me training links and answered me in their tickets too. Usually they are helpful and knows their stuff. There are times when webex meetings is conducted for reporting training. They were very patient and took down all the details from me.
David Tay Senior Customer Solution Specialist – R2P
Read full review Online Training To the point and adapted to user
Read full review Implementation Rating There are different implementation teams for each module of the product you purchase, so implementation is not a 'one size fits all' environment. Also, the different implementation teams have different ways of doing things, so Concur could stand some standardization and streamlining in this area. A Project Manager can make or break an implementation so don't be scared to ask for a new one if things are rocky.
Read full review Alternatives Considered I truly love the mobile app as it adds elegance and convenience, hence allowing me to manage expenses effortlessly on the go. Overall, SAP Concur also transforms potentially tedious tasks into a seamless experience, making it a more effective, efficient, and stress-free tool. The customer support has been a dream come true because they're very user-friendly and responsive 24/7.
Read full review Yooz comes close to
Coupa , but
Coupa is much more robust and can handle much larger batches of information. Yooz performed well against Bank of America's Checkbook product, because it was more efficient. The other NetSuite products did not match up for our needs, so Yooz was a better solution at the time.
Read full review Scalability This program has been very helpful, user friendly and has been a great asset to use to assist with time management. Not only are leadership involved with using this program but all staff as well. This is also a great way to hold each accountable. Easy startup with not many means for hands on training
Read full review Return on Investment It made our job of booking and reimbursement very easy. It saved a lot of time required to pursue HR/accounts department for follow-ups. SAP Concur brought transparency to our system. It prevented the malpractice of fake bill generation. The reimbursement process has become faster than the earlier. Read full review Helps the invoicing process be much more organized & easier to follow Able to get through invoices much quicker Ease of contacting the person who it needs to go to or posting a question. This way everyone involved can see things in one area. Read full review ScreenShots