SAP Customer Data Solutions vs. WatchGuard AuthPoint

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SAP Customer Data Solutions
Score 8.3 out of 10
N/A
The SAP Customer Data Cloud, based on Gigya (acquired by SAP in 2017) is a product suite that allows users to identify consumers, business customers, or partners across devices and channels to drive registrations and engagement; manage access, permission, and consent; and transform data into unified customer profiles.N/A
WatchGuard AuthPoint
Score 9.0 out of 10
N/A
AuthPoint Total Identity Security provides businesses with a solution to protect user accounts and credentials. With multi-factor authentication, password management, and dark web credential monitoring, AuthPoint mitigates the risks associated with workforce credential attacks. AuthPoint adds an extra layer of security by monitoring for potential credential exposure in the dark web for both personal and corporate accounts.N/A
Pricing
SAP Customer Data SolutionsWatchGuard AuthPoint
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
SAP Customer Data SolutionsWatchGuard AuthPoint
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
SAP Customer Data SolutionsWatchGuard AuthPoint
Top Pros
Top Cons
Features
SAP Customer Data SolutionsWatchGuard AuthPoint
Tag Management
Comparison of Tag Management features of Product A and Product B
SAP Customer Data Solutions
7.6
28 Ratings
13% below category average
WatchGuard AuthPoint
-
Ratings
Tag library7.627 Ratings00 Ratings
Tag variable mapping7.625 Ratings00 Ratings
Ease of writing custom tags7.726 Ratings00 Ratings
Rules-driven tag execution7.526 Ratings00 Ratings
Tag performance monitoring7.725 Ratings00 Ratings
Page load times7.626 Ratings00 Ratings
Mobile app tagging7.425 Ratings00 Ratings
Library of JavaScript extensions7.524 Ratings00 Ratings
Audience Segmentation & Targeting
Comparison of Audience Segmentation & Targeting features of Product A and Product B
SAP Customer Data Solutions
7.7
28 Ratings
11% below category average
WatchGuard AuthPoint
-
Ratings
Standard visitor segmentation7.728 Ratings00 Ratings
Behavioral visitor segmentation7.827 Ratings00 Ratings
Traffic allocation control7.427 Ratings00 Ratings
Website personalization7.826 Ratings00 Ratings
Customer Data Management
Comparison of Customer Data Management features of Product A and Product B
SAP Customer Data Solutions
7.7
29 Ratings
14% below category average
WatchGuard AuthPoint
-
Ratings
Account Scoring7.327 Ratings00 Ratings
Customer Data Governance7.828 Ratings00 Ratings
Data Connectors7.629 Ratings00 Ratings
Data Enhancement7.729 Ratings00 Ratings
Data Ingestion7.529 Ratings00 Ratings
Data Storage7.829 Ratings00 Ratings
Data Visibility7.629 Ratings00 Ratings
Event Data7.527 Ratings00 Ratings
Identity Resolution7.927 Ratings00 Ratings
Best Alternatives
SAP Customer Data SolutionsWatchGuard AuthPoint
Small Businesses
SALESmanago
SALESmanago
Score 8.9 out of 10
IBM Cloud App ID
IBM Cloud App ID
Score 9.4 out of 10
Medium-sized Companies
SALESmanago
SALESmanago
Score 8.9 out of 10
Cisco Duo
Cisco Duo
Score 9.4 out of 10
Enterprises
Tealium Customer Data Hub
Tealium Customer Data Hub
Score 8.7 out of 10
Cisco Duo
Cisco Duo
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
SAP Customer Data SolutionsWatchGuard AuthPoint
Likelihood to Recommend
8.0
(59 ratings)
9.2
(210 ratings)
Likelihood to Renew
9.5
(10 ratings)
8.7
(19 ratings)
Usability
9.1
(7 ratings)
8.9
(26 ratings)
Availability
8.1
(57 ratings)
9.0
(4 ratings)
Performance
7.3
(7 ratings)
9.1
(4 ratings)
Support Rating
9.1
(8 ratings)
7.3
(52 ratings)
In-Person Training
9.1
(2 ratings)
6.4
(1 ratings)
Online Training
9.1
(7 ratings)
8.7
(2 ratings)
Implementation Rating
7.3
(7 ratings)
8.4
(12 ratings)
Configurability
9.1
(1 ratings)
7.3
(3 ratings)
Ease of integration
9.1
(1 ratings)
8.2
(3 ratings)
Product Scalability
9.1
(1 ratings)
9.0
(4 ratings)
Vendor post-sale
4.5
(1 ratings)
9.1
(4 ratings)
Vendor pre-sale
4.5
(1 ratings)
9.1
(4 ratings)
User Testimonials
SAP Customer Data SolutionsWatchGuard AuthPoint
Likelihood to Recommend
SAP
It's best suited for business business to turn digital interaction in to richer and high value and experience that reach across computing platform also it offers a holistic and integrated approach to managing customer data and enhancing and personalized experience.it also draw actionable insights.because it offers wide range of products . perfect customer insight data solutions
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WatchGuard Technologies
Watchguard Authpoint is well suited to both small and large companies and scales well. It can be adapted to a number of token delivery methods, and mutliple methods (Push, QR code, OTP) can be used simultaneously to support users in different authentication contexts. The geokinetics function allows for real control of international travelers distinguishing them from random individuals using stolen credentials in random remote locations.
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Pros
SAP
  • SAP's Customer Data Solutions provide a comprehensive customer view by collecting detailed data, including age, web activity, and buying history.
  • The software's strong analytics features give valuable information about how customers use content and products, so we can enhance our strategies.
  • SAP Customer Data Solutions offers insights to create specific marketing campaigns that sort audiences by preferences, browsing, and purchase behavior.
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WatchGuard Technologies
  • The Authpoint Cloud portal is easy to use and navigate
  • It integrates well with the Firebox and gateway
  • Promptly sends 2FA request onto the user devices
  • Its very easy to re-activate token on a new device if the device is lost or stolen
  • Troubleshooting logs are available to figure out whats wrong if a user cannot authenticate
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Cons
SAP
  • I find the interface a bit complex and challenging to navigate. I remember having difficultly grasping it completely especially when I was new to the system. Simplifying the user experience would make it more accessible for everyone, making tasks quicker and more intuitive.
  • integrating it seamlessly with other software and platforms could enhance its functionality. I would really really love an integration between BenchMark email marketing tool.
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WatchGuard Technologies
  • While the set up was easy to do the instructions could use a little more details.
  • It would be useful to be able to tell how many users are at the firewall level instead of going out to the cloud to look for it.
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Likelihood to Renew
SAP
On the whole I am really impressed with SAP Customer Data Solutions and would highly recommend that other professionals look at this software to enhance their B2C and B2B sales
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WatchGuard Technologies
Today to ensure our ISO 27001 certification it is important that we maintain this solution. Today it is part of the way any employee within the organization works, we no longer have any other way of working and it is the simplest way to ensure that access to the workstation is done with MFA.
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Usability
SAP
We mostly work with the API which is of very good quality and is well documented.However, some of our success is also due to having very talented developers on staff, and also understanding advanced gamification design. The tool supports a talented team! It won't actually do everything for you automatically.
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WatchGuard Technologies
After initial setup, it practically runs itself. Onboarding new users is fast and easy as it should be. The AuthPoint mobile app is small and simple to use. The only reason I do not give it a 10 is that I frequently get complaints from end users that the AuthPoint app is "constantly downloading". In fact, it's not downloading anything and that what the users are seeing in the app is a timer for the 6-digit code that changes every minute.
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Reliability and Availability
SAP
Customer Data Solutions availability has been pretty good, anytime there has been any issues like I mentioned before, support staff has been quickly avialable to help trouble shoot things. Customer data solutions has had very few outages during out time using it as well and when they happen it's a quick resolution.
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WatchGuard Technologies
It failed a couple of times for a period of an hour or so, where systems were down.
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Performance
SAP
There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.
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WatchGuard Technologies
Never had a problem with Authpoint servers.
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Support Rating
SAP
We have had multiple instances of help from Gigya to get our custom implementation working, including detailed technical assistance to a third party. We have found Gigya to be thorough and timely in their responses to all queries, which are consistently excellent.
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WatchGuard Technologies
WatchGuard support is always quick and reliable. They have urgency levels that you are able to select when creating your support ticket, and they respond in accordance to the severity that you have set. I have never had an issue with getting someone on the phone in the same business day, even for very low priority issues.
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In-Person Training
SAP
because it was made directly in the company
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WatchGuard Technologies
It was an Onsite demo at the ditributor with the benefits of Watchguard Authpoint. Was very nice to see the abilities of the product. This Demo was a few years back, since then Authpoint changed allot. It is very nice for partners that you can get this demo without any aditional cost.
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Online Training
SAP
They trained me in a train the trainer model. I then trained the internal team. Total training was about two hours, with an additional two hours for system setup.
Training was maybe a little thin, but the system was fairly easy to learn and this wasn't really a problem.
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WatchGuard Technologies
We use the online training for all our employees. There are both sales and technical trainings available and there even is a technical certification. You can use this for the Watchguard Partner Program which can give you aditional benefits. Every now and then you have a webinar that discusses multiple Watchguard products.
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Implementation Rating
SAP
There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning
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WatchGuard Technologies
the first time it takes more effort. It is helpful to already understand how each authentication type works. Then it's much easier to understand the MFA solution that you implement. It is useful to check the release notes from time to time and update the key parts of the Watchguard Authpoint. Authpoint Gateway, Logon App, RDWeb... Also, it's useful to set up notifications when something goes wrong or sometimes check the statistics of how many requests are being approved/denied, etc.
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Alternatives Considered
SAP
There is a dedicated team for SAP setup that helps in providing specialized or customized services to the user. The platform's accessibility lets us obtain reports and information in real time so we reach clients at the proper moment by optimizing delivery time appealed to us the most.
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WatchGuard Technologies
I would slot Authpoint as better than ESET but not Duo. ESET has the same limitations as Watchguard in the OTP support. It also is an on-prem installed console rather than a cloud, which increases cost and maintenance requirements. The duo now supports standard OTP for admin accounts, so it can be managed by a team.
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Scalability
SAP
because the platform actually allows you to scale at any time if designed following best practices
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WatchGuard Technologies
We are a medium-sized company. We don't need rapid scaling.
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Return on Investment
SAP
  • Having a single, stremlined point of entry for the customers improves the overall customer experience
  • By the same reason, maintenance costs are reduced because interventions focus on a single object
  • It's versatile in its integration so there is no need to change the surrounding software ecosystem
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WatchGuard Technologies
  • Our end uses found this product very easy to use. Using one overview session, I have not had to follow up with users to access the product.
  • Once deployed, other users in our environment heard about the ease of use. We then had a 25% increase in requests for the product.
  • This product has added to the overall satisfaction of users having to work offsite, attend conferences and other travel while still being able to stay connected to their work product.
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ScreenShots

SAP Customer Data Solutions Screenshots

Screenshot of Customer Login in SAP Enterprise Consent and Preference ManagementScreenshot of User Identities report dashboardScreenshot of Search by Custom Fields windowScreenshot of Customer Data DataflowScreenshot of Account InformationScreenshot of SAP Customer Data Platform

WatchGuard AuthPoint Screenshots

Screenshot of AuthPoint app - tokensScreenshot of Cloud management - dashboardScreenshot of AuthPoint app - push notificationScreenshot of AuthPoint - TokensScreenshot of AuthPoint Sign-In ScreenScreenshot of AuthPoint Users