Splashtop vs. RealVNC Connect

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Splashtop
Score 8.8 out of 10
N/A
Splashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop states they have a secure, high-performing solution to fit specific use-cases. Splashtop is ISO certified, SOC 2 and GDPR compliant. Splashtop Remote Access provides secure, high-performance remote desktop connections for business professionals and teams to work from anywhere,…
$99
per year per user
RealVNC Connect
Score 7.3 out of 10
N/A
RealVNC® Connect is the secure remote access solution from RealVNC, the inventors of VNC technology. RealVNC Connect can be used to connect to a remote device anywhere in the world to view its desktop in real-time and take control as though sitting in front of it. From enabling remote working, to managing vital systems remotely, to providing IT support for organizations, RealVNC® Connect offers features to stay connected for IT teams around the world.
$44.28
per year per device (up to 3 devices to start)
Pricing
SplashtopRealVNC Connect
Editions & Modules
Splashtop Remote Access Pro
$8.25
per month per user, billed annually
Splashtop Remote Access Performance
$13.00
per month per user, billed annually
Splashtop Remote Support SOS +10
$22.00
per month per concurrent technician, billed annually
Splashtop Remote Support SOS Unlimited
$34.00
per month per concurrent technician, billed annually
Splashtop Remote Support Enterprise
Contact Sales
per month per concurrent technician, billed annually
Splashtop Remote Access Enterprise
Contact Sales
per month per user, billed annually
Splashtop On-Prem
Contact Sales
Essentials
$3.69
per month (billed annually) per device (up to 3 devices)
Plus
$4.19
per month (billed annually) per device (up to 25 devices)
Premium
$5.49
per month (billed annually) per device (up to 150 devices)
Enterprise
Custom
per year
Offerings
Pricing Offerings
SplashtopRealVNC Connect
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPlans can also be purchased on a Per User basis. From Plus upwards, when paying Per User, access to On-Demand Assist, a tool for providing just-in-time remote support to end-users without them needing RealVNC Connect installed on their device, is included.
More Pricing Information
Community Pulse
SplashtopRealVNC Connect
Considered Both Products
Splashtop
RealVNC Connect

No answer on this topic

Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
SplashtopRealVNC Connect
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Splashtop
7.8
43 Ratings
4% below category average
RealVNC Connect
7.4
32 Ratings
10% below category average
Screen sharing9.337 Ratings9.428 Ratings
File transfer9.039 Ratings8.015 Ratings
Instant message7.930 Ratings6.919 Ratings
Access to sleeping/powered-off computers3.013 Ratings6.09 Ratings
Over-the-Internet remote session9.342 Ratings9.030 Ratings
Initiate remote control from mobile7.626 Ratings8.619 Ratings
Remote management of servers & workstations9.07 Ratings4.76 Ratings
Centralized management dashboard7.132 Ratings7.916 Ratings
Session record7.219 Ratings8.02 Ratings
Annotations9.02 Ratings5.36 Ratings
Monitoring and Alerts6.05 Ratings7.03 Ratings
Multi-platform remote control8.733 Ratings9.011 Ratings
Secure remote access with Smart Card authentication00 Ratings7.05 Ratings
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Score 9.2 out of 10
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Score 9.2 out of 10
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Score 9.2 out of 10
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User Ratings
SplashtopRealVNC Connect
Likelihood to Recommend
8.8
(480 ratings)
8.4
(38 ratings)
Likelihood to Renew
10.0
(34 ratings)
8.0
(8 ratings)
Usability
9.5
(24 ratings)
8.0
(4 ratings)
Availability
9.7
(5 ratings)
-
(0 ratings)
Performance
9.8
(5 ratings)
-
(0 ratings)
Support Rating
9.0
(439 ratings)
8.0
(2 ratings)
Online Training
-
(0 ratings)
7.0
(2 ratings)
Implementation Rating
9.4
(15 ratings)
8.0
(2 ratings)
Configurability
5.0
(2 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
9.1
(1 ratings)
-
(0 ratings)
Ease of integration
10.0
(2 ratings)
-
(0 ratings)
Product Scalability
9.8
(5 ratings)
-
(0 ratings)
Professional Services
10.0
(2 ratings)
-
(0 ratings)
Vendor post-sale
10.0
(3 ratings)
-
(0 ratings)
Vendor pre-sale
5.1
(3 ratings)
-
(0 ratings)
User Testimonials
SplashtopRealVNC Connect
Likelihood to Recommend
Splashtop
Well suited for: Accessing a computer in a flash to assist with a technical issue. Accessing a computer to organize files or gain access to files. Accessing a computer to help someone setup their screen and being able to toggle between multiple monitors with ease.
Read full review
RealVNC
It is very easy to use if the remote device is already set up to receive connections, so if you are setting up devices before deploying them, it is a great tool to have. It is well-suited to use when shadowing users or using it as a teaching tool. There are other products that are better if you are trying to help someone on a one-use basis.
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Pros
Splashtop
  • Connection speed. Users have reported very little latency (and I have verified this myself administering a work server from home).
  • Support. The sales and technical support departments at Splashtop have been extremely helpful and very quick to respond to inquiries or requests. Samuel Frescas and Aaron Changeur both are excellent to work with and go above and beyond to assist.
  • Ease of setup. Installation consists of two pieces of software installed on applicable devices (device remoting from and device remoting to). Users are invited by email, create their own accounts, and can then be assigned to their individual laptop and desktop workstations. Setup for each user was able to be completed within the span of 15 minutes, from account creation to remoting into their workstation.
  • Account management. Admins have comprehensive control over users and endpoints. All aspects of this are configurable and straightforward.
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RealVNC
  • VNC Connect does an excellent job in remotely connecting to a computer through either your local area network or even another computer on the internet. As long as the VNC Connect services is installed and the client is running in the background.
  • VNC Connect provides password protection to prevent unauthorized users from attempting to remotely access your computer. There's an option to have a separate password to remotely view vs view & access a computer. You can even add an additional level of security by turning on the feature to require Windows login credentials.
  • VNC Connect provides an additional set of controls after a remote connection has been established with another computer. You can have special keystrokes like Ctrl+Alt+Del sent as a command sequence to the other computer as well as access more than a single screen when in use at the remote computer location.
Read full review
Cons
Splashtop
  • When a remote system goes offline it takes a minute or more for the status to show in the application's list of computers.
  • The configuration options for the remote access are numerous and sometimes hard to understand. Sometimes it's hard to find an option.
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RealVNC
  • Its a pretty straight forward product - I would like to see more tools with a "wow" factor.
  • Panel colors are blah - I would like more eye-catching colors.
  • A more consistent look with all platforms - like Mac & PC.
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Likelihood to Renew
Splashtop
I believe that I will renew Splashtop without any problems in the coming years as eating stable costs without increases even in critical periods such as the Covid virus, Splashtop allows access to 25 unattended stations and has continuous updates and new features. It also allows resale to users with sub-accounts
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RealVNC
VNC is a solid product for the price. It simply works and its reliable across different platforms. Some products state they work well in the Mac environment but don't deliver. This one does what it says. Connections are reliable, but of course, this depends on internet connections. The product works well over wireless connections as well. It delivers on what a remote tool should deliver on. My technicians are happy with the product and customers appreciate the ease of use when letting us connect to their systems. Some also appreciate the remote support while they are multi-task.
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Usability
Splashtop
It's hard to find any significant faults with Splashtop. It offers a very responsive remote access experience with clear and simple interface. There's very little learning curve as it's toolbar mimics other popular remote access solutions graphical user interface. It's gives you access to your remote computer quickly and stays out of your way
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RealVNC
It's a niche product and in that niche they try to cater to as many use cases as they can. Other as a TCO aspect i don't see many use cases where you can't use this product as the one tool for all remote session use cases in your company
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Reliability and Availability
Splashtop
I've never had any issues with it, nor any connectivity issues. They always say when they'll be maintaining the system and it's always in the odd hours, so nobody uses then. But I've never had any issues.
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RealVNC
No answers on this topic
Performance
Splashtop
Pages and servers load fast, normal speed. It doesn't lag or anything like that. I don't integrate it with anything else.
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RealVNC
No answers on this topic
Support Rating
Splashtop
Tickets lingered in the support queue. Our environment is complex and some solutions never work in it but inconsistency and long turn around time on seemingly simple support issues force our pursuit of alternative solutions. Our environment is atypical and should not be used as a litmus test for solutions however we found the support issues were more wide spread with other orgs voicing the same delays.
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RealVNC
VNC Connect is a reliable product that has been around for a long time. It is reasonably priced and works well in the Mac & PC environment. When you have a small team that supports many users we need tools that we can rely upon and that will get the job done on the first try. Many customers appreciate the quick assistance and can multi-task while our team works on their computer issues remotely. From a customer service point of view, this tool gives us transparency and efficient effectiveness.
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Online Training
Splashtop
No answers on this topic
RealVNC
The training is very informative, quick and to the point. All of the details one would need are present so the user doesn't have to go searching for additional information just to use the application. The layout of the training was also neat and concise, some of the other training sessions for other companies I've done in the past were confusing and not well thought out, this one is much more superior
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Implementation Rating
Splashtop
It couldn't have been any easier to setup and I have had no issues with it since it was implemented. It's a great product and makes remotely connecting to another device so simple and quick. I can't recommend it enough
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RealVNC
No problem at all, love the product.
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Alternatives Considered
Splashtop
Splashtop Business Enterprise is actually easier to implement and get it up and running, all users have to do is download the standard or personalize file and run it, then share the code with you and you are all set to go, i like it because you can even do it from your phone if necessary
Read full review
RealVNC
VNC is light and sleek with the quick setup, was impressed with the quick setup despite poor Internet connection outdoor. TeamViewer is good, but the pricing is not as good as VNC. Both do the basic job, but VNC still outperform TeamViewer in terms of performance and ease of use.
Read full review
Scalability
Splashtop
It's a product that allows us to work remotely and access our servers from anywhere in the world. Our team works from different parts of the world and it's a great tool for us.
Read full review
RealVNC
No answers on this topic
Return on Investment
Splashtop
  • It has made supporting remote workers seamless and easier if we did not have it.
  • Has saved a lot of time that would have been spent trying to get users to accurately describe their issue.
  • Easy enough to use that even someone who isn't super tech savvy can use if needs be.
Read full review
RealVNC
  • I have just used the software for about 1 month and so far so god. I am saving time whenever I can access my client's computers from my desk as opposed to having to leave my office to go to their offices. Saves me time and the client money.
Read full review
ScreenShots

Splashtop Screenshots

Screenshot of Splashtop Streamer: Used to connect to and remote into computers.
Splashtop Business App: Used to connect from and remotely access other computers.Screenshot of Splashtop SOS - Accessed with a 9-digit session code, it can be customized with a brand, logo and text.Screenshot of a view of computer sessions.Screenshot of where users can transfer files and folders from local and remote computers during a session.Screenshot of Splashtop Remote Support Enterprise : On-demand support with service desk capabilities.Screenshot of Dashboard - This offers key insights on endpoint status, security metrics, and scheduled tasks.