Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Webex App
Score 8.2 out of 10
N/A
The Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.
$0
user/month
Zoom Phone
Score 8.8 out of 10
N/A
Built on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN). Features: Post call summary & next steps A post-call summary from Zoom’s AI Companion keeps the focus on the conversation instead of…
$10
per month per user
Pricing
Webex AppZoom Phone
Editions & Modules
Basic Plan
$0.00
user/month
Meet Plan
$13.50
user/month
Meet + Call Plan
$25.00
user/month
Enterprise Plan
Contact Sales
US & Canada Metered
$10
per month per user
US & Canada Unlimited
$15
per month per user
Global Select
$20
per month per user
Offerings
Pricing Offerings
Webex AppZoom Phone
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsNo fees for emergency 911 Service No fees for compliance and administrative cost recovery Fee No 10DLC SMS fees
More Pricing Information
Community Pulse
Webex AppZoom Phone
Considered Both Products
Webex App
Chose Webex App
Webex App seems to be more robust and has a more attractive Gui.
Chose Webex App
All of the Cisco and WebEx products are far more delevoped than the other products.
Zoom Phone

No answer on this topic

Top Pros
Top Cons
Features
Webex AppZoom Phone
Project Management
Comparison of Project Management features of Product A and Product B
Webex App
7.7
566 Ratings
1% below category average
Zoom Phone
-
Ratings
Task Management7.4319 Ratings00 Ratings
Gantt Charts7.8148 Ratings00 Ratings
Scheduling8.5440 Ratings00 Ratings
Workflow Automation7.2212 Ratings00 Ratings
Mobile Access8.6531 Ratings00 Ratings
Search7.3447 Ratings00 Ratings
Visual planning tools6.8238 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Webex App
8.2
609 Ratings
3% above category average
Zoom Phone
-
Ratings
Chat8.7599 Ratings00 Ratings
Notifications8.8590 Ratings00 Ratings
Discussions8.8542 Ratings00 Ratings
Surveys7.8294 Ratings00 Ratings
Internal knowledgebase7.6267 Ratings00 Ratings
Integrates with GoToMeeting9.2151 Ratings00 Ratings
Integrates with Gmail and Google Hangouts5.3175 Ratings00 Ratings
Integrates with Outlook9.3382 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Webex App
7.8
523 Ratings
1% below category average
Zoom Phone
-
Ratings
Versioning8.0309 Ratings00 Ratings
Video files7.8450 Ratings00 Ratings
Audio files8.4451 Ratings00 Ratings
Document collaboration7.8424 Ratings00 Ratings
Access control8.5329 Ratings00 Ratings
Advanced security features8.5337 Ratings00 Ratings
Integrates with Google Drive4.6169 Ratings00 Ratings
Device sync8.5308 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Webex App
-
Ratings
Zoom Phone
9.5
32 Ratings
17% above category average
Hosted PBX00 Ratings10.014 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings9.719 Ratings
User templates00 Ratings9.216 Ratings
Call reports00 Ratings9.420 Ratings
Directory of employee names00 Ratings9.228 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Webex App
-
Ratings
Zoom Phone
9.2
33 Ratings
9% above category average
Answering rules00 Ratings9.930 Ratings
Call recording00 Ratings9.931 Ratings
Call park00 Ratings9.924 Ratings
Call screening00 Ratings9.923 Ratings
Message alerts00 Ratings9.728 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Webex App
-
Ratings
Zoom Phone
9.6
21 Ratings
19% above category average
Video conferencing00 Ratings9.520 Ratings
Audio conferencing00 Ratings9.520 Ratings
Video screen sharing00 Ratings9.720 Ratings
Instant messaging00 Ratings9.717 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Webex App
-
Ratings
Zoom Phone
9.9
32 Ratings
20% above category average
Mobile app for iOS00 Ratings9.928 Ratings
Mobile app for Android00 Ratings10.022 Ratings
Best Alternatives
Webex AppZoom Phone
Small Businesses
Stackby
Stackby
Score 9.3 out of 10
CloudTalk
CloudTalk
Score 8.5 out of 10
Medium-sized Companies
Troop Messenger
Troop Messenger
Score 9.8 out of 10
CloudTalk
CloudTalk
Score 8.5 out of 10
Enterprises
HCL Connections
HCL Connections
Score 9.0 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Webex AppZoom Phone
Likelihood to Recommend
8.7
(676 ratings)
9.4
(35 ratings)
Likelihood to Renew
8.9
(30 ratings)
10.0
(1 ratings)
Usability
8.9
(392 ratings)
8.0
(1 ratings)
Availability
7.6
(10 ratings)
-
(0 ratings)
Performance
8.6
(10 ratings)
-
(0 ratings)
Support Rating
8.0
(395 ratings)
6.6
(4 ratings)
In-Person Training
8.2
(3 ratings)
-
(0 ratings)
Online Training
8.5
(6 ratings)
-
(0 ratings)
Implementation Rating
6.6
(13 ratings)
-
(0 ratings)
Configurability
7.0
(12 ratings)
-
(0 ratings)
Ease of integration
8.4
(9 ratings)
-
(0 ratings)
Product Scalability
8.3
(9 ratings)
-
(0 ratings)
Vendor post-sale
8.7
(8 ratings)
-
(0 ratings)
Vendor pre-sale
8.2
(9 ratings)
-
(0 ratings)
User Testimonials
Webex AppZoom Phone
Likelihood to Recommend
Cisco
I would really recommend Webex App to any of colleague or recommend the company's management to start using Webex App for virtual meeting in their organization as once the Webex App is installed in the system and most probably working professionals have access to high quality internet, it becomes extremely user-friendly and convenient to have a call with any of the team member of the organization.
Read full review
Zoom
We found out, the hard way, that Zoom Meeting is not the same as Zoom Webinar, and there is a significant cost difference. The Zoom Workplace is a great tool, and I am learning that there a many ways to customize it for our company.
Read full review
Pros
Cisco
  • High-quality, high-impact communications in our workflow.
  • It's great for sharing large documents, it doesn't slow down our communications.
  • The dark mode is excellent, it has a good image and seamless integration features.
  • We can record meetings, which is perfect for backing up any information that may be overlooked.
Read full review
Zoom
  • Transcribes voicemails. Great for those verbose folks that leave long voicemails.
  • Loud and clear volume quality! Great in a busy office with lots of people talking.
  • Easy to keep track of who has called me. Has Caller ID which is helpful.
Read full review
Cons
Cisco
  • Easier group discussions, as default title is always "General" then the people listed, it can be difficult for some users to visualize who they are talking to if done quickly.
  • The ability to set my status as "available" so people know they can reach out to me, even if I haven't been at my desk for 10 minutes.
  • The ability to send a message based on someone's availability status (i.e. not in a meeting, or not presenting) rather than just time.
Read full review
Zoom
  • We needed to link each of our team members' personal emails to the Zoom account so we have to filter VM notifications out of our personal accounts.
  • It'd be nice if you could set business hours through the webpage to include a lunch break so that you don't have to manually go in to edit.
Read full review
Likelihood to Renew
Cisco
I don’t have access to video features.) In an age when our smartphones
do everything but call our friends, family, or clients, it’s refreshing
to have a desktop app that can make calls in the smartphone’s place. It
seems appropriate in a time when we’re all worried about the robots
rising and taking over the world. Why not transfer the functionality of a
telephone to the same computer where we program those world-dominating
robots? It’s practical. Cisco Jabber takes the classic idea of making
calls with a phone and puts it in the same place where we spend most of
our worktime. This frees up desk space, as well as keeps the smartphone
available for what it was invented to do: take Instagram photos. Not to
mention, because it has its own number, it makes it easier to contact
clients without having to give them your personal phone number. Need to
make a call, but you don’t want to share your home phone? Cisco Jabber
makes that easy. And best of all, because you call through your
computer, all you need is a microphone to speak and speakers to listen,
and you never have to pick up the phone at all. If you hate having
sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
have access to phone features only, and Cisco Jabber has more available
that I can’t use, I can see where it may also be a pro for business
owners that Cisco apparently allows custom features availability for
users, depending on roles.
Read full review
Zoom
Integrated into our network. System wide access. Staff are comfortable with the product
Read full review
Usability
Cisco
Webex is quite usable, and it is, in fact very easy to use as well. You don't need a lot of documentation to learn how to use the app as it's mostly self-explanatory. The user interface is easy on the eyes, and people can see buttons without issues. Overall, WebEx's front-end design is great and I don't have much issue with it.
Read full review
Zoom
Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.
Read full review
Reliability and Availability
Cisco
I would say every time I open it, it is there, there are times that our users have to sign out and back in to get it to work or even do a full exit as the app will disconnect from the controlling the desk phone, but some easy steps to sign-out or fully exit the app gets the user back up and running quickly.
Read full review
Zoom
No answers on this topic
Performance
Cisco
Software loads and runs well. I like the ability to run the full app version, or, just run through a browser using a lightweight webex experience. In a pinch, this ability has saved my bacon when I had to connect in an emergency on a borrowed phone or computer
Read full review
Zoom
No answers on this topic
Support Rating
Cisco
The support team is quick in reverting to the issues faced, and it has multiple language support, which would be very helpful for some instances. Their expertise in resolving queries is instantaneous. Most of the common lags/issues in the application are identified and fixed with regular updates.
Read full review
Zoom
Support have been great during the time for implementing Zoom Phones to our team of 50 people. There were times where they kept supporting us through links but more and more we had actual people getting back to us via emails so we are very happy overall. The product is so great, too.
Read full review
In-Person Training
Cisco
I am very satisfied with my experience with Webex App in online training. The creation of the event is very easy with the possibility of scheduling it in advance. The management of participants, organizers, and animators is complete. The invitations are automated and by simply using emails we can create all the schedules of the training session
Read full review
Zoom
No answers on this topic
Online Training
Cisco
Very easy to create. All operations are done without any problems with our business growth. All people like the experience including me as an instructor. The tools that WebEx App offers us are very complete for working in a virtual classroom, whether it is sharing the screen, the different display modes, the whiteboard, or even the scoring tools on the screen, it allows me to do my job as an instructor as if I was face to face with the participants.
Read full review
Zoom
No answers on this topic
Implementation Rating
Cisco
There was quite a bit of back and forth with TAC and Cisco Reps to get it fully up and running but we did get there. Some of which had to do with documentation was not fully understandable. But with Cisco TAC we were able to get fully up and running.
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Zoom
No answers on this topic
Alternatives Considered
Cisco
A lot of drops from calls/meetings frustrated me and my customers in some cases, but with Webex App, I see very less (or even null) drops, even when I am streaming HD content through my camera, even when I connected with the support team for other products for an explanation, they blame it on ISP even though my ISP gives around 200 Mbps speed, Webex App is miraculously never "affected" by ISP speed.
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Zoom
The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference among the other systems, except maybe their interface. They're a dime a dozen. Zoom does things differently, focusing in on the needs of the end users, and delivers a solid system that is worry free for I.T. departments
Read full review
Scalability
Cisco
Once everything is in place on the back end getting Webex on a user's PC is now very easy and with single sign-on, users are able to sign in without having to remember another password. Just make sure you have all the user settings in CUCM, CUC set right, and that they have the needed licenses in Webex Control Hub.
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Zoom
No answers on this topic
Return on Investment
Cisco
  • Cisco Jabber helped us develop a Business Continuity Plan in case of emergencies.
  • It allowed our employees to answer their office-phones remotely.
  • It saved us a 10.000$ investment every 4 years on the desk phones for only the Turkey office, possibly much higher figures on the global scale of Hilti.
Read full review
Zoom
  • Easier to establish and connect with new users, especially since we do not need to obtain a desktop phone for new employees and existing modern technology can support Zoom Workplace functionality
  • The ability to send gifs, funny messages, or responses within the day to day business truly lifts up our spirits, adds some humor to the day. I see that as a very positive thing with our team!
  • If some of our more seasoned and traditional employees are reluctant to Zoom Workplace, we are at a loss. This is not Zoom Workplace's fault necessarily, but when an employee refuses to download the app or maintain their account, its a challenge to add "External" employees and keep them in the loop in the same capacity
Read full review
ScreenShots

Zoom Phone Screenshots

Screenshot of the Zoom AI for business phone communications, available at no additional costScreenshot of Zoom's integrated workflowsScreenshot of the Call Handling Panel