Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Webex Calling
Score 8.6 out of 10
N/A
Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling, meetings, messaging, contact center, and integrated devices.
$17
per month per user
Webex Connect
Score 8.1 out of 10
N/A
Webex Connect is an enterprise Communications Platform as a Service (CPaaS) that enables rapid automation of multi-channel customer journeys. The platform makes it easy for businesses to interact with their customers anywhere in the world on any channel -- SMS, Voice, RCS, Push, In-app, Email, Apple Business Chat, Facebook Messenger, WhatsApp, and other messaging apps, Webex Connect automates orchestration of these interactions with backend systems. A visual drag-&-drop builder allows the user…N/A
Pricing
Webex CallingWebex Connect
Editions & Modules
Webex Call
$17
per month per user
Webex Suite: Meet + Call
$25
per month per user
Webex Enterprise
Contact Sales
Cisco Unified Communications Manager
Contact Sales
No answers on this topic
Offerings
Pricing Offerings
Webex CallingWebex Connect
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsDiscount available for annual pricing.
More Pricing Information
Community Pulse
Webex CallingWebex Connect
Considered Both Products
Webex Calling
Chose Webex Calling
Webex Calling is superior in terms of ease of operation, the tool is intuitive and makes the end user experience simple to use. Background noise removal is the best on the market, making calls clearer. Managing the cloud telephony platform is easy to install, it is not …
Webex Connect
Chose Webex Connect
Webex Connect has a great ecosystem integration with other cloud solutions such as Contact Center. It's a handy common use to connect those platforms working together.
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Webex CallingWebex Connect
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Webex Calling
8.3
16 Ratings
2% above category average
Webex Connect
-
Ratings
High quality audio8.415 Ratings00 Ratings
High quality video8.216 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Webex Calling
8.4
16 Ratings
6% above category average
Webex Connect
-
Ratings
Desktop sharing8.416 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Webex Calling
8.0
15 Ratings
1% below category average
Webex Connect
-
Ratings
Calendar integration8.215 Ratings00 Ratings
Meeting initiation7.914 Ratings00 Ratings
Record meetings / events7.915 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Webex Calling
8.6
13 Ratings
10% above category average
Webex Connect
-
Ratings
Live chat8.613 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Webex Calling
8.0
14 Ratings
3% above category average
Webex Connect
-
Ratings
User authentication8.014 Ratings00 Ratings
Participant roles & permissions8.114 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Webex Calling
8.2
153 Ratings
1% below category average
Webex Connect
-
Ratings
Hosted PBX8.4115 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)7.8105 Ratings00 Ratings
Directory of employee names8.3145 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Webex Calling
7.5
158 Ratings
10% below category average
Webex Connect
-
Ratings
Answering rules7.9142 Ratings00 Ratings
Call recording7.7136 Ratings00 Ratings
Call park7.4130 Ratings00 Ratings
Call screening7.8123 Ratings00 Ratings
Message alerts8.4125 Ratings00 Ratings
Business SMS/External Messaging7.310 Ratings00 Ratings
Online Fax6.96 Ratings00 Ratings
Voicemail Transcription7.015 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Webex Calling
8.2
152 Ratings
2% below category average
Webex Connect
-
Ratings
Mobile app for iOS8.0136 Ratings00 Ratings
Mobile app for Android8.4124 Ratings00 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Webex Calling
7.9
16 Ratings
0% below category average
Webex Connect
-
Ratings
Centralized communications management8.115 Ratings00 Ratings
Team messaging7.916 Ratings00 Ratings
Team document sharing7.915 Ratings00 Ratings
Call and meeting analytics7.916 Ratings00 Ratings
Best Alternatives
Webex CallingWebex Connect
Small Businesses
Broadvoice
Broadvoice
Score 9.2 out of 10
Telegram
Telegram
Score 8.6 out of 10
Medium-sized Companies
Nextiva
Nextiva
Score 9.2 out of 10
Telegram
Telegram
Score 8.6 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 9.0 out of 10
Telegram
Telegram
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Webex CallingWebex Connect
Likelihood to Recommend
8.2
(174 ratings)
8.1
(2 ratings)
Likelihood to Renew
9.8
(2 ratings)
-
(0 ratings)
Usability
9.1
(4 ratings)
9.0
(1 ratings)
Support Rating
8.5
(3 ratings)
-
(0 ratings)
User Testimonials
Webex CallingWebex Connect
Likelihood to Recommend
Cisco
Webex Calling is a cloud based enterprise grade calling solution backed by Cisco's strong collaboration expertise. This makes Webex Calling a robust solution as compared to other players in the market. It offers vide variety of calling related features to make the user experience rich and satisfactory. Enterprises which requires strong collaboration for its people working in office or remotely from home will benefit a lot from this cloud calling solution.
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Cisco
Webex Connect is a necessity for many of our clients, and we have observed that their whole infrastructure is built around it. This proves to be more helpful, when you are working across platforms across multiple apps. Apart from that, managing client onboarding in projects, auto responders, creating channels, creating automated flows, pushing updates to keep them in loop, are some of the features that we use on a daily term. For me, Automation of flows was relatively new, and to see it in action for the first time was an incredibly new experience. Especially the part where I did API integration for our internal chat module.
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Pros
Cisco
  • Depending on what the persona is, as I said, if you are in a big campus where everyone is out and about within the facility, it suits that high-end architectural infrastructure base or working from home where you're just logging in via the internet and bang, you've got access to the same tools.
Read full review
Cisco
  • Webex Connect offers chat, voice calls
  • Video Conference and sharing
  • Large scale meetings
  • Secured and safe
Read full review
Cons
Cisco
  • Some of the features that on-prem had that have not yet been implemented in the Cisco WebEx product, like when you're in contact center, there is no bidirectional communication yet. So if you put a call on hold on a physical phone or on your soft phone, it doesn't talk back to the contact center portion. So the bidirectional communication would be useful and we're still getting used to the differences in how reporting is done and call detail reports. The on-prem has been around for so long that you're just used to going in there and just running CDR reports and that with Cisco WebEx a little bit, it's a learning curve that you have to get used to and that you have to have the report generated and wait for it to become available. And sometimes it can take longer because put in the queue and it runs when it has a chance.
Read full review
Cisco
  • Pricing Model is too complex
  • More enterprise CRM connectors ready to be deployed
  • Bundle of committed transactions per month
Read full review
Likelihood to Renew
Cisco
because have been using it and its easy to configure and manage
Read full review
Cisco
No answers on this topic
Usability
Cisco
It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.
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Cisco
I would rate a solid 9 in case of usability as it does its work perfectly without any lacks and delays, we are using it for almost 3 years now and have not faced any major bug or issue with it. along with that it's easy to construct a Flow end to end where you just drag and drop icons to make the nodes working together with each other and as well as its learning curve is very simple and can be used by a non tech person also.
Read full review
Support Rating
Cisco
I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers. The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
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Cisco
No answers on this topic
Alternatives Considered
Cisco
It's far far secure when compared to the other two rest everything is almost similar. In free version Google Meet has unlimited meeting length. For me Webex Calling is all about security. The interface is also very good and professional, directory part is well functional so all of these features make Webex Calling a good choice.
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Cisco
Webex Connect has a great ecosystem integration with other cloud solutions such as Contact Center. It's a handy common use to connect those platforms working together.
Read full review
Return on Investment
Cisco
  • Webex Calling allowed us to continue working in a remote world
  • While workshops are best in person, Webex Calling allowed us to continue offering that critical service and also included break out room functionality for small group activities, when needed.
  • The recording feature allows everyone to hyper focus on the discussion - if anything was missed in notes, it was always saved in the recording when we had one. Perfect for interviews and workshops.
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Cisco
  • The simplicity of integration of API with multiple messaging apps has increased our reach.
  • We ourselves are impressed with Cisco's Webex platform, and are planning to switch to our majority of communication channels to Webex platform applications.
Read full review
ScreenShots

Webex Calling Screenshots

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