Based on 34 reviews and ratings
Zoom
Based on 4166 reviews and ratings
- Feature Set Ratings
- Attribute Ratings
- Likelihood to Recommend
- Pros
- Cons
- Pricing Details
- Likelihood to Renew
- Usability
- Reliability and Availability
- Performance
- Support Rating
- Implementation Rating
- Alternatives Considered
- Contract Terms and Pricing Model
- Scalability
- Professional Services
- Return on Investment
- Screenshots
Highlights
Whereby and Zoom are both web conferencing tools. They also offer some collaboration capabilities, although Zoom provides a much broader range of collaboration and communication features.
Zoom is the web conferencing giant used across company sizes. It offers a range of capabilities to serve many different use cases, including VoIP and collaboration. In contrast, Whereby is an SMB-focused video conferencing tool that specializes as a web-based platform. It’s designed to be as simple and easy to use as possible, in order to be highly accessible to smaller-scale teams and companies.
Features
Whereby and Zoom both offer feature sets that differentiate their ideal uses for companies.
Whereby specializes as an accessible platform for SMBs and small team use. The interface and mechanics of joining a meeting are relatively streamlined. Users simply create and share a web link that other participants can then use to join. This “one-click access” to meeting rooms, as well as the ability to join without downloading an app, are strong differentiators to Whereby reviewers.
Zoom, rather than overly specializing, provides features and services for a very broad range of organizations and businesses. In addition to a strong video conferencing service, Zoom also allows users to “dial-in” on a traditional phone, and other VoIP capabilities. The platform also delivers collaboration features like breakout rooms for more complex meetings, webinars, and sessions. The range and robustness of Zoom’s feature set make it an appropriate option for nearly any company size.
Limitations
While both products have strong differentiators, there are some limitations to Whereby and Zoom.
Whereby’s focus on the SMB market means that it is not as scalable as competing products. For instance, it lacks VoIP/Dial-In capabilities commonly found in video conferencing tools. The mobile app is also more limited, and its quality is less reliable than the browser-based desktop version. These limitations can constrain companies as they scale up and have to be more flexible to meet the needs of larger teams or clients.
On the other hand, Zoom’s scalability leads to it being a heavier product to manage and administer. User management is more customizable, but also more complex than simpler products. It also requires a download to use since there’s not a web version. This download can be frustrating for one-off users who wouldn’t otherwise need to use Zoom.
Pricing
Whereby offers 3 different plans. The Free version is for personal use, with one user, 1 meeting room, and up to 4 meeting participants, along with basic integrations and screen sharing. The Pro version, at $9.99/month, is for one user and provides 3 meeting rooms, up to 12 participants, branded rooms, premium support, better screen sharing, and recording for a $5 add-on fee. The Business plan, starting at $59.99/month for multiple users and admins and 10 meeting rooms, caps at 50 meeting participants, a custom domain, priority customer support, and additional security and collaboration features.
Zoom offers 4 pricing tiers. The Basic package is free, with a 40-minute cap on group meetings. The Pro version, at $14.99/month/host, extends the meeting length cap to 24 hours and adds user and administrator controls, reporting, and cloud recording. The Business plan, at $19.99/month/host starting at 10 hosts, adds dedicated phone support, dashboarding, SSO, and white labeling. The Enterprise plan, at $19.99/mo/host starting at 100 hosts, adds unlimited cloud storage, a dedicated customer success manager, executive business reviews, and bundled discounts on other Zoom products.
Provided by the TrustRadius Research Team
Published on June 25, 2020
Feature Set Ratings
- Whereby ranks higher in 2 feature sets: Performance & Compatibility of Online Events Software, Online Events Collaboration
- Zoom ranks higher in 2 feature sets: Online Meetings / Events, Online Events Security
- Whereby and Zoom are tied in 1 feature set: Screen Sharing
Performance & Compatibility of Online Events Software
Whereby

Zoom
High quality audio

High quality video

Low bandwidth requirements

Mobile support

Screen Sharing
Whereby

Zoom
Desktop sharing

Whiteboards

Online Meetings / Events
Whereby

Zoom
Calendar integration

Meeting initiation

Integrates with social media

Record meetings / events

Slideshows

Online Events Collaboration
Whereby

Zoom
Live chat

Audience polling

Q&A

Online Events Security
Whereby

Zoom
User authentication

Participant roles & permissions

Confidential attendee list

Attribute Ratings
- Whereby is rated higher in 2 areas: Likelihood to Renew, Usability
- Zoom is rated higher in 2 areas: Likelihood to Recommend, Support Rating
- Whereby and Zoom are tied in 1 area: Implementation Rating
Likelihood to Recommend
Whereby

Zoom
Likelihood to Renew
Whereby

Zoom
Usability
Whereby

Zoom
Availability
Whereby

Zoom
Performance
Whereby

Zoom
Support Rating
Whereby

Zoom
Implementation Rating
Whereby

Zoom
Contract Terms and Pricing Model
Whereby

Zoom
Product Scalability
Whereby

Zoom
Professional Services
Whereby

Zoom
Likelihood to Recommend
Whereby

Zoom
Pros
Whereby
- Easy to use: The app is very, very easy to use. Literally just create a chat room (input a name) and access it to chat.
- Call/video quality: I've experienced better call quality on appear.in than in almost all other chat and video conferencing services out there.
Zoom
- The ease of hosting & joining meetings with a simple URL.
- The ability to screen-share and share control of screens seamlessly makes collaboration even better.
- Participants limit in a zoom meeting is way better than other collaboration tools.
- Ability to restrict unwanted users from joining the meeting even with the meeting password.
Cons
Whereby
- The paid version may have dial-in. But I have always used the free version. Dial-in is typically required for an "official" multi-purpose teleconference platform.
- I did have some trouble with larger groups (5+) when it was Appear.in but almost always use it for small 1-on-1 or 3 person meetings.
Zoom
- Sharing zoom complete information is not visible on the screen, and also a bit is confusing minimizing and maximizing.
- Every time someone enters the chat, a chat box appears on my screen, and some features are missing from this version.
- Automatic conference connection based on a schedule isn't an option, and neither is enhanced security measures.
Pricing Details
Whereby
General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
—Entry-level set up fee?
Starting Price
Whereby Editions & Modules
Edition
Free | $01 |
---|---|
Pro | $9.991 |
Business | $59.99 and up2 |
- per user
- per user/room
Additional Pricing Details
—Zoom
General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Starting Price
Zoom Editions & Modules
On-premise Edition
Virtual H.323/SIP Room Connector | $491 |
---|---|
Business | 19.991 |
- per month
SaaS Edition
Basic | Free1 |
---|---|
Pro | 14.992 |
Business | 19.992 |
Enterprise | 19.992 |
- Free
- per month/per license
Additional Pricing Details
Discounts available for each plan if you pay annually.Likelihood to Renew
Whereby
Zoom
Usability
Whereby
Zoom
Reliability and Availability
Whereby
Zoom
Performance
Whereby
Zoom
Support Rating
Whereby
Zoom
Implementation Rating
Whereby
After a recommendation from a partner, as the system is very easy to use, we simply start.
Zoom
Alternatives Considered
Whereby

Zoom
Contract Terms and Pricing Model
Whereby
Zoom
Scalability
Whereby
Zoom
Professional Services
Whereby
Zoom
Return on Investment
Whereby
- My team's favorite feature was the addition of sharing YouTube Videos directly in the page so we could watch and listen together.
- Easy to use, no login issues and is user friendly application.
- I like the rooms and sharing links. It's great to be able to make up my own room and share. Finding links is easy and make sense.
Zoom
- It enables me to send and receive messages from my team members during video calls, handling online presentations.
- With the ability to quickly stop, mute, and even receive notifications when someone enters or exits the meeting room, I'm never obligated to show up while making a call.
- It is possible to record online meetings for future reference and more effective customer service. As we dealt with a lockdown, Zoom helped our business run smoothly.