What users are saying about
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Top Rated
1946 Ratings
23 Ratings
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Score 9.1 out of 100

Zoom

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Top Rated
1946 Ratings
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Score 8.8 out of 100

Highlights

Whereby and Zoom are both web conferencing tools. They also offer some collaboration capabilities, although Zoom provides a much broader range of collaboration and communication features. 

Zoom is the web conferencing giant used across company sizes. It offers a range of capabilities to serve many different use cases, including VoIP and collaboration. In contrast, Whereby is an SMB-focused video conferencing tool that specializes as a web-based platform. It’s designed to be as simple and easy to use as possible, in order to be highly accessible to smaller-scale teams and companies. 

Features

Whereby and Zoom both offer feature sets that differentiate their ideal uses for companies. 

Whereby specializes as an accessible platform for SMBs and small team use. The interface and mechanics of joining a meeting are relatively streamlined. Users simply create and share a web link that other participants can then use to join. This “one-click access” to meeting rooms, as well as the ability to join without downloading an app, are strong differentiators to Whereby reviewers. 

Zoom, rather than overly specializing, provides features and services for a very broad range of organizations and businesses. In addition to a strong video conferencing service, Zoom also allows users to “dial-in” on a traditional phone, and other VoIP capabilities. The platform also delivers collaboration features like breakout rooms for more complex meetings, webinars, and sessions. The range and robustness of Zoom’s feature set make it an appropriate option for nearly any company size. 

Limitations

While both products have strong differentiators, there are some limitations to Whereby and Zoom. 

Whereby’s focus on the SMB market means that it is not as scalable as competing products. For instance, it lacks VoIP/Dial-In capabilities commonly found in video conferencing tools. The mobile app is also more limited, and its quality is less reliable than the browser-based desktop version. These limitations can constrain companies as they scale up and have to be more flexible to meet the needs of larger teams or clients. 

On the other hand, Zoom’s scalability leads to it being a heavier product to manage and administer. User management is more customizable, but also more complex than simpler products. It also requires a download to use since there’s not a web version. This download can be frustrating for one-off users who wouldn’t otherwise need to use Zoom. 

Pricing

Whereby offers 3 different plans. The Free version is for personal use, with one user, 1 meeting room, and up to 4 meeting participants, along with basic integrations and screen sharing. The Pro version, at $9.99/month, is for one user and provides 3 meeting rooms, up to 12 participants, branded rooms, premium support, better screen sharing, and recording for a $5 add-on fee. The Business plan, starting at $59.99/month  for multiple users and admins and 10 meeting rooms, caps at 50 meeting participants, a custom domain, priority customer support, and additional security and collaboration features.  

Zoom offers 4 pricing tiers. The Basic package is free, with a 40-minute cap on group meetings. The Pro version, at $14.99/month/host, extends the meeting length cap to 24 hours and adds user and administrator controls, reporting, and cloud recording. The Business plan, at $19.99/month/host starting at 10 hosts, adds dedicated phone support, dashboarding, SSO, and white labeling. The Enterprise plan, at $19.99/mo/host starting at 100 hosts, adds unlimited cloud storage, a dedicated customer success manager, executive business reviews, and bundled discounts on other Zoom products.  

Likelihood to Recommend

Whereby

Easy to use, just need a link. Not suited for bigger meetings (limit of 12, unless you upgrade). Would recommend it for remote smaller groups working together. No need for a software download so it's great to use on the go. If you have a meeting with a large corporation with lots of firewalls on their devices it might not work.
Sara Marie Ambjørndalen | TrustRadius Reviewer

Zoom

I [suppose] every organization has different needs and based on that they can choose the app that suits them. There are several apps now like Google Meet, Zoho Meetings, Cisco, Teams, etc. Zoom is useful for instant meets and where you don't have a large number of participants. We felt Zoom was more than enough for our work and it could be easily accessed anywhere from any device.
Rakshith Ramesh | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Whereby
8.0
Zoom
8.5
High quality audio
Whereby
8.2
Zoom
8.8
High quality video
Whereby
8.6
Zoom
8.9
Low bandwidth requirements
Whereby
8.0
Zoom
7.8
Mobile support
Whereby
7.3
Zoom
8.6

Screen Sharing

Whereby
7.4
Zoom
8.7
Desktop sharing
Whereby
8.7
Zoom
9.2
Whiteboards
Whereby
6.0
Zoom
8.2

Online Meetings / Events

Whereby
8.2
Zoom
8.5
Calendar integration
Whereby
6.3
Zoom
8.5
Meeting initiation
Whereby
9.2
Zoom
8.9
Integrates with social media
Whereby
9.2
Zoom
7.7
Record meetings / events
Whereby
7.2
Zoom
8.9
Slideshows
Whereby
8.7
Zoom
8.6

Online Events Collaboration

Whereby
8.0
Zoom
8.4
Live chat
Whereby
8.0
Zoom
8.7
Audience polling
Whereby
7.0
Zoom
8.2
Q&A
Whereby
9.0
Zoom
8.3

Online Events Security

Whereby
7.2
Zoom
8.5
User authentication
Whereby
6.8
Zoom
8.6
Participant roles & permissions
Whereby
6.8
Zoom
8.6
Confidential attendee list
Whereby
7.9
Zoom
8.4

Pros

Whereby

  • Easy to use: The app is very, very easy to use. Literally just create a chat room (input a name) and access it to chat.
  • Call/video quality: I've experienced better call quality on appear.in than in almost all other chat and video conferencing services out there.
Hernán Silva | TrustRadius Reviewer

Zoom

  • It just works. Biggest complaint with our previous solution is that it took 10 minutes to connect to a meeting. Now, our users connect instantaneously.
  • Dashboard is fantasitic. Can access real time information to troubleshoot calls.
  • Admin ports offers quite a bit of information. Like that it's a one stop shop to access everything I need to administer the site, users, run reports and access the dashboard.
  • Tickets get resolved quickly.
  • Feature requests are realized quickly.
Diana Anderson | TrustRadius Reviewer

Cons

Whereby

  • The paid version may have dial-in. But I have always used the free version. Dial-in is typically required for an "official" multi-purpose teleconference platform.
  • I did have some trouble with larger groups (5+) when it was Appear.in but almost always use it for small 1-on-1 or 3 person meetings.
Michael Ball-Marian | TrustRadius Reviewer

Zoom

  • There are a few areas of the Zoom Phone functionality that I feel like need improving, such as the 911-calling capabilities and some of the call center solutions.
  • Some of the ways in which Zoom interacts with other hardware, such as Cisco room kits and Advocor conference systems, leaves a little to be desired. Those that are partnering with Zoom to bring the meeting conference experience to the next level need to have the "bugs worked out" before launching their products.
Charles Browder | TrustRadius Reviewer

Likelihood to Renew

Whereby

Whereby 3.6
Based on 1 answer
We are using a larger tool suite that already includes video conferencing instead of our older approach of using different apps from different vendors.appear.in has a simple but great set of features but its pricing scheme is not as scalable as we really need in a 500+ employee company.
Hernán Silva | TrustRadius Reviewer

Zoom

Zoom 9.5
Based on 15 answers
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Stefan Scherbik | TrustRadius Reviewer

Usability

Whereby

Whereby 9.1
Based on 1 answer
Very easy to use, technical and non-technical colleagues have used it with no instructions needed. That says all about the app and services.
Hernán Silva | TrustRadius Reviewer

Zoom

Zoom 9.6
Based on 16 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.
Matthew Gardner | TrustRadius Reviewer

Reliability and Availability

Whereby

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 2 answers
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik | TrustRadius Reviewer

Performance

Whereby

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 2 answers
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik | TrustRadius Reviewer

Support Rating

Whereby

Whereby 7.5
Based on 15 answers
Never had to contact support, so we cannot give a rating for their overall support. When we noticed the audio was not always great quality, we simply educated our users to mute the mic and use the in-room conference phone which is connected via a dedicated VOIP link and had much better voice quality. The video performance varied by locations network speed and found it got much worse when the room size increased to over 4 connections.
Alvin Landicho | TrustRadius Reviewer

Zoom

Zoom 8.0
Based on 30 answers
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Kenneth Hess | TrustRadius Reviewer

Implementation Rating

Whereby

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 14 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik | TrustRadius Reviewer

Alternatives Considered

Whereby

You're able to create unique links for people to join and use words and phrases in the link for the invite. I think that helps you with branding yourself as a company. On Google Hangouts we're not able to do something like this, which is why I appreciate Whereby and being able to connect in that way.
Michelle Sexton | TrustRadius Reviewer

Zoom

Zoom is more user-friendly than any of these other options. The UI is better looking and easier to understand. Zoom also integrates well with our chosen hardware including Avocor touch screens, Huddly cameras and Shure microphones.
Tanner Lichty | TrustRadius Reviewer

Scalability

Whereby

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik | TrustRadius Reviewer

Return on Investment

Whereby

  • It has made it easy to connect with international clients as well as overseas friends.
  • It is a very professional looking setup and gives a good impression that you are businesslike and professional.
John Flett | TrustRadius Reviewer

Zoom

  • Allowed for us to start meetings at a faster speed especially with its Slack integration.
  • Integration with HubSpot has made it easy to also set up Zoom webinars and sync any contact data within the CRM.
  • Need battery chargers for laptops in a meeting lasting over an hour - drains them fairly quickly.
Christine Austin | TrustRadius Reviewer

Screenshots

Pricing Details

Whereby

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Whereby Editions & Modules

Edition
Free$01
Pro$9.991
Business$59.99 and up2
  1. per user
  2. per user/room
Additional Pricing Details

Zoom

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zoom Editions & Modules

On-premise Edition
Virtual H.323/SIP Room Connector49/month
Business19.99/month
    SaaS Edition
    Basic$0
    Pro14.99/month
    Business19.99/month
    Zoom Room Conference Room49/month
    Webinar54.99/month
      Additional Pricing Details

      Rating Summary

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