What users are saying about
9 Ratings
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Top Rated
1306 Ratings
9 Ratings
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Score 8.8 out of 100

Zoom

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Top Rated
1306 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Likelihood to Recommend

Whereby

Whereby is recommended for its simplicity, ease-of-use, reliability, and affordability. It is quick to set up as a host and frictionless to join as a guest. We have found it works excellently for individuals to set up their own conferencing rooms and use it for small group collaborations.
No photo available

Zoom

If you have to video conference anyone, and I do mean ANYone, Zoom is the perfect platform for that. Part of my job is helping our company adopt new technologies that we purchase, and Zoom is our preferred method. Maybe for an intimate setting or a performance review, I wouldn't use Zoom? But for almost any other scenario, I would recommend using Zoom.
Charles Browder profile photo

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Whereby
8.6
Zoom
8.2
High quality audio
Whereby
9.0
Zoom
8.9
High quality video
Whereby
9.3
Zoom
9.0
Low bandwidth requirements
Whereby
8.5
Zoom
8.0
Mobile support
Whereby
7.5
Zoom
7.0

Screen Sharing

Whereby
8.5
Zoom
8.9
Desktop sharing
Whereby
9.0
Zoom
9.3
Whiteboards
Whereby
8.0
Zoom
8.4

Online Meetings / Events

Whereby
8.3
Zoom
8.6
Calendar integration
Whereby
9.0
Zoom
8.6
Meeting initiation
Whereby
8.5
Zoom
8.9
Integrates with social media
Whereby
8.0
Zoom
7.7
Record meetings / events
Whereby
7.5
Zoom
9.0
Slideshows
Whereby
8.6
Zoom
8.8

Online Events Collaboration

Whereby
8.0
Zoom
8.5
Live chat
Whereby
8.0
Zoom
8.7
Audience polling
Whereby
7.0
Zoom
8.4
Q&A
Whereby
9.0
Zoom
8.4

Online Events Security

Whereby
8.3
Zoom
8.7
User authentication
Whereby
9.0
Zoom
8.8
Participant roles & permissions
Whereby
7.0
Zoom
8.7
Confidential attendee list
Whereby
9.0
Zoom
8.5

Pros

Whereby

  • Browser-based, you don't need to download any software so it's easy to use
  • Video quality, we haven't had any issues.
  • Screen sharing: easily lets you share your desktop with others.
No photo available

Zoom

  • It just works. Biggest complaint with our previous solution is that it took 10 minutes to connect to a meeting. Now, our users connect instantaneously.
  • Dashboard is fantasitic. Can access real time information to troubleshoot calls.
  • Admin ports offers quite a bit of information. Like that it's a one stop shop to access everything I need to administer the site, users, run reports and access the dashboard.
  • Tickets get resolved quickly.
  • Feature requests are realized quickly.
Diana Anderson profile photo

Cons

Whereby

  • Allow more participants online in the videoconference.
Leonardo Barbosa Corrêa profile photo

Zoom

  • When I used Zoom while conducting some administration tasks, it wasn't quick to switch back and forth between the one providing support and the user for the copy/paste function. When I spoke to the one providing support they said it happened all the time.
Dylan Smith profile photo

Likelihood to Renew

Whereby

Whereby 3.6
Based on 1 answer
We are using a larger tool suite that already includes video conferencing instead of our older approach of using different apps from different vendors.appear.in has a simple but great set of features but its pricing scheme is not as scalable as we really need in a 500+ employee company.
Hernán Silva profile photo

Zoom

Zoom 9.4
Based on 15 answers
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Stefan Scherbik profile photo

Usability

Whereby

Whereby 9.1
Based on 1 answer
Very easy to use, technical and non-technical colleagues have used it with no instructions needed. That says all about the app and services.
Hernán Silva profile photo

Zoom

Zoom 9.7
Based on 14 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.
Matthew Gardner profile photo

Reliability and Availability

Whereby

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik profile photo

Performance

Whereby

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik profile photo

Support

Whereby

Whereby 9.0
Based on 2 answers
We have not had any issues in getting information in a timely fashion. We have not had any problems, so we have not had to escalate any critical issues, but our experience otherwise has been very satisfactory. I believe that the product is solid and the user experience is simple and intuitive, so support is less needed frankly.
No photo available

Zoom

Zoom 9.2
Based on 14 answers
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Kenneth Hess profile photo

Implementation

Whereby

No score
No answers yet
No answers on this topic

Zoom

Zoom 9.6
Based on 7 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik profile photo

Alternatives Considered

Whereby

Whereby is a great tool for individual meetings or among small groups. It's super simple to use and very convenient. But if you need to have meetings with more than 10 people, a tool like Zoom is probably necessary. You'll have more options to control who can share and who can speak, which is often necessary as your team grows.
No photo available

Zoom

Zoom is more user-friendly than any of these other options. The UI is better looking and easier to understand. Zoom also integrates well with our chosen hardware including Avocor touch screens, Huddly cameras and Shure microphones.
Tanner Lichty profile photo

Scalability

Whereby

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik profile photo

Return on Investment

Whereby

  • Sometimes we do more than one videoconference simultaneously. Appear In helps a lot as a second option, especially with few participants.
  • When our main system failed, we used appear.in so that the meeting could be held.
Leonardo Barbosa Corrêa profile photo

Zoom

  • Allowed for us to start meetings at a faster speed especially with its Slack integration.
  • Integration with HubSpot has made it easy to also set up Zoom webinars and sync any contact data within the CRM.
  • Need battery chargers for laptops in a meeting lasting over an hour - drains them fairly quickly.
Christine Austin profile photo

Pricing Details

Whereby

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Whereby Editions & Modules

Edition
Free$01
Pro$9.991
Business$59.99 and up2
  1. per user
  2. per user/room
Additional Pricing Details

Zoom

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zoom Editions & Modules

On-premise Edition
Virtual H.323/SIP Room Connector49/month
Business19.99/month
    SaaS Edition
    Basic$0
    Pro14.99/month
    Business19.99/month
    Zoom Room Conference Room49/month
    Webinar54.99/month
      Additional Pricing Details

      Add comparison