What users are saying about
34 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
4166 Ratings
34 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Zoom

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
4166 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Highlights

Whereby and Zoom are both web conferencing tools. They also offer some collaboration capabilities, although Zoom provides a much broader range of collaboration and communication features. 

Zoom is the web conferencing giant used across company sizes. It offers a range of capabilities to serve many different use cases, including VoIP and collaboration. In contrast, Whereby is an SMB-focused video conferencing tool that specializes as a web-based platform. It’s designed to be as simple and easy to use as possible, in order to be highly accessible to smaller-scale teams and companies. 

Features

Whereby and Zoom both offer feature sets that differentiate their ideal uses for companies. 

Whereby specializes as an accessible platform for SMBs and small team use. The interface and mechanics of joining a meeting are relatively streamlined. Users simply create and share a web link that other participants can then use to join. This “one-click access” to meeting rooms, as well as the ability to join without downloading an app, are strong differentiators to Whereby reviewers. 

Zoom, rather than overly specializing, provides features and services for a very broad range of organizations and businesses. In addition to a strong video conferencing service, Zoom also allows users to “dial-in” on a traditional phone, and other VoIP capabilities. The platform also delivers collaboration features like breakout rooms for more complex meetings, webinars, and sessions. The range and robustness of Zoom’s feature set make it an appropriate option for nearly any company size. 

Limitations

While both products have strong differentiators, there are some limitations to Whereby and Zoom. 

Whereby’s focus on the SMB market means that it is not as scalable as competing products. For instance, it lacks VoIP/Dial-In capabilities commonly found in video conferencing tools. The mobile app is also more limited, and its quality is less reliable than the browser-based desktop version. These limitations can constrain companies as they scale up and have to be more flexible to meet the needs of larger teams or clients. 

On the other hand, Zoom’s scalability leads to it being a heavier product to manage and administer. User management is more customizable, but also more complex than simpler products. It also requires a download to use since there’s not a web version. This download can be frustrating for one-off users who wouldn’t otherwise need to use Zoom. 

Pricing

Whereby offers 3 different plans. The Free version is for personal use, with one user, 1 meeting room, and up to 4 meeting participants, along with basic integrations and screen sharing. The Pro version, at $9.99/month, is for one user and provides 3 meeting rooms, up to 12 participants, branded rooms, premium support, better screen sharing, and recording for a $5 add-on fee. The Business plan, starting at $59.99/month  for multiple users and admins and 10 meeting rooms, caps at 50 meeting participants, a custom domain, priority customer support, and additional security and collaboration features.  

Zoom offers 4 pricing tiers. The Basic package is free, with a 40-minute cap on group meetings. The Pro version, at $14.99/month/host, extends the meeting length cap to 24 hours and adds user and administrator controls, reporting, and cloud recording. The Business plan, at $19.99/month/host starting at 10 hosts, adds dedicated phone support, dashboarding, SSO, and white labeling. The Enterprise plan, at $19.99/mo/host starting at 100 hosts, adds unlimited cloud storage, a dedicated customer success manager, executive business reviews, and bundled discounts on other Zoom products.  

Feature Set Ratings

  • Whereby ranks higher in 2 feature sets: Performance & Compatibility of Online Events Software, Online Events Collaboration
  • Zoom ranks higher in 2 feature sets: Online Meetings / Events, Online Events Security
  • Whereby and Zoom are tied in 1 feature set: Screen Sharing

Performance & Compatibility of Online Events Software

8.8

Whereby

88%
8.3

Zoom

83%
Whereby ranks higher in 3/4 features

High quality audio

9.5
95%
15 Ratings
8.6
86%
689 Ratings

High quality video

9.3
93%
15 Ratings
8.6
86%
691 Ratings

Low bandwidth requirements

9.3
93%
13 Ratings
7.6
76%
615 Ratings

Mobile support

7.1
71%
12 Ratings
8.6
86%
90 Ratings

Screen Sharing

8.6

Whereby

86%
8.6

Zoom

86%
Whereby ranks higher in 1/2 features

Desktop sharing

9.4
94%
14 Ratings
9.0
90%
684 Ratings

Whiteboards

7.9
79%
5 Ratings
8.2
82%
450 Ratings

Online Meetings / Events

8.1

Whereby

81%
8.4

Zoom

84%
Zoom ranks higher in 3/5 features

Calendar integration

7.9
79%
6 Ratings
8.4
84%
613 Ratings

Meeting initiation

9.3
93%
11 Ratings
8.6
86%
671 Ratings

Integrates with social media

7.1
71%
4 Ratings
7.8
78%
293 Ratings

Record meetings / events

7.4
74%
8 Ratings
8.8
88%
644 Ratings

Slideshows

8.9
89%
7 Ratings
8.3
83%
466 Ratings

Online Events Collaboration

8.5

Whereby

85%
8.4

Zoom

84%
Whereby ranks higher in 2/3 features

Live chat

9.1
91%
10 Ratings
8.8
88%
586 Ratings

Audience polling

7.9
79%
3 Ratings
8.2
82%
379 Ratings

Q&A

8.5
85%
3 Ratings
8.4
84%
424 Ratings

Online Events Security

8.2

Whereby

82%
8.4

Zoom

84%
Zoom ranks higher in 2/3 features

User authentication

8.4
84%
8 Ratings
8.3
83%
503 Ratings

Participant roles & permissions

8.4
84%
10 Ratings
8.5
85%
555 Ratings

Confidential attendee list

7.6
76%
6 Ratings
8.3
83%
393 Ratings

Attribute Ratings

  • Whereby is rated higher in 2 areas: Likelihood to Renew, Usability
  • Zoom is rated higher in 2 areas: Likelihood to Recommend, Support Rating
  • Whereby and Zoom are tied in 1 area: Implementation Rating

Likelihood to Recommend

8.7

Whereby

87%
16 Ratings
8.8

Zoom

88%
705 Ratings

Likelihood to Renew

10.0

Whereby

100%
2 Ratings
9.5

Zoom

95%
15 Ratings

Usability

10.0

Whereby

100%
2 Ratings
8.8

Zoom

88%
39 Ratings

Availability

Whereby

N/A
0 Ratings
10.0

Zoom

100%
2 Ratings

Performance

Whereby

N/A
0 Ratings
10.0

Zoom

100%
2 Ratings

Support Rating

6.0

Whereby

60%
17 Ratings
8.3

Zoom

83%
53 Ratings

Implementation Rating

10.0

Whereby

100%
1 Rating
10.0

Zoom

100%
14 Ratings

Contract Terms and Pricing Model

Whereby

N/A
0 Ratings
7.7

Zoom

77%
15 Ratings

Product Scalability

Whereby

N/A
0 Ratings
10.0

Zoom

100%
1 Rating

Professional Services

Whereby

N/A
0 Ratings
9.1

Zoom

91%
8 Ratings

Likelihood to Recommend

Whereby

If you cannot use another more common solution on the market or are looking for an alternative to the known solutions, it is a great alternative. If you have other tools already, and just want to test [them], that's fine, but I think the better-known ones have a better chance of using, knowing, and the learning curve will be shorter.
Anonymous | TrustRadius Reviewer

Zoom

In the new area of pandemic-era meetings online, I really like the opportunity that Zoom provides to have a meeting space. The audio and video quality is typically good, with problems usually being blamed on the bandwidth of the service provider. The recordings are great to be able to use once they have been processed. In fact, if there was one thing I would improve about recordings, it would be the amount of time it takes to render the video ready for output and sharing.
Randy Palmer | TrustRadius Reviewer

Pros

Whereby

  • Easy to use: The app is very, very easy to use. Literally just create a chat room (input a name) and access it to chat.
  • Call/video quality: I've experienced better call quality on appear.in than in almost all other chat and video conferencing services out there.
Hernán Silva | TrustRadius Reviewer

Zoom

  • The ease of hosting & joining meetings with a simple URL.
  • The ability to screen-share and share control of screens seamlessly makes collaboration even better.
  • Participants limit in a zoom meeting is way better than other collaboration tools.
  • Ability to restrict unwanted users from joining the meeting even with the meeting password.
Sameera Srivastava | TrustRadius Reviewer

Cons

Whereby

  • The paid version may have dial-in. But I have always used the free version. Dial-in is typically required for an "official" multi-purpose teleconference platform.
  • I did have some trouble with larger groups (5+) when it was Appear.in but almost always use it for small 1-on-1 or 3 person meetings.
Michael Ball-Marian | TrustRadius Reviewer

Zoom

  • Sharing zoom complete information is not visible on the screen, and also a bit is confusing minimizing and maximizing.
  • Every time someone enters the chat, a chat box appears on my screen, and some features are missing from this version.
  • Automatic conference connection based on a schedule isn't an option, and neither is enhanced security measures.
Muhammad Hossain | TrustRadius Reviewer

Pricing Details

Whereby

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0 per user

Whereby Editions & Modules

Edition
Free$01
Pro$9.991
Business$59.99 and up2
  1. per user
  2. per user/room
Additional Pricing Details

Zoom

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$14.99 per month

Zoom Editions & Modules

On-premise Edition
Virtual H.323/SIP Room Connector$491
Business19.991
  1. per month
SaaS Edition
BasicFree1
Pro14.992
Business19.992
Enterprise19.992
  1. Free
  2. per month/per license
Additional Pricing Details
Discounts available for each plan if you pay annually.

Likelihood to Renew

Whereby

Whereby 10.0
Based on 2 answers
We are using a larger tool suite that already includes video conferencing instead of our older approach of using different apps from different vendors.appear.in has a simple but great set of features but its pricing scheme is not as scalable as we really need in a 500+ employee company.
Hernán Silva | TrustRadius Reviewer

Zoom

Zoom 9.5
Based on 15 answers
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Stefan Scherbik | TrustRadius Reviewer

Usability

Whereby

Whereby 10.0
Based on 2 answers
Very easy to use, technical and non-technical colleagues have used it with no instructions needed. That says all about the app and services.
Hernán Silva | TrustRadius Reviewer

Zoom

Zoom 8.8
Based on 39 answers
Zoom has been very good in terms of usability as I have rarely had issues joining the meetings on desktop and it has always provided me with a stable audio and video and it makes it very easy for me to get through any meetings without much problem. I have found that it helps create a very friendly environment with my team through the creation of conferences and moderated chat rooms.
Bart Harris | TrustRadius Reviewer

Reliability and Availability

Whereby

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 2 answers
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik | TrustRadius Reviewer

Performance

Whereby

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 2 answers
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik | TrustRadius Reviewer

Support Rating

Whereby

Whereby 6.0
Based on 17 answers
Never had to contact support, so we cannot give a rating for their overall support. When we noticed the audio was not always great quality, we simply educated our users to mute the mic and use the in-room conference phone which is connected via a dedicated VOIP link and had much better voice quality. The video performance varied by locations network speed and found it got much worse when the room size increased to over 4 connections.
Alvin Landicho | TrustRadius Reviewer

Zoom

Zoom 8.3
Based on 53 answers
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Kenneth Hess | TrustRadius Reviewer

Implementation Rating

Whereby

Whereby 10.0
Based on 1 answer
After a recommendation from a partner, as the system is very easy to use, we simply start.
Leonardo Barbosa Corrêa | TrustRadius Reviewer

Zoom

Zoom 10.0
Based on 14 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik | TrustRadius Reviewer

Alternatives Considered

Whereby

For me it was Zoom, Google Meet vs. Whereby. For me, the main idea was to make it easier for the clients (non-technical people) to join and starting to have a talk. For Zoom, it was too much, even for myself, and Google Meet always needs a calendar integration, but with Whereby you can just share the URL whenever and people would remember your URL which is nice.
Anonymous | TrustRadius Reviewer

Zoom

Zoom cannot be beaten for ubiquity - 100% of my clients and prospective clients are already familiar with Zoom. This is the #1 reason why I use Zoom. Additionally, Zoom integrates with AcuityScheduling, saving me a lot of time in creating meetings and adding them to the calendar. Zoom is disappointing in terms of video quality, interactivity features, and privacy. In cases where I need to use the recording of webinars for digital products, I will always use Crowdcast, and in cases where privacy is essential, I will use JitsiMeet.
Sarah Martin | TrustRadius Reviewer

Contract Terms and Pricing Model

Whereby

No score
No answers yet
No answers on this topic

Zoom

Zoom 7.7
Based on 15 answers
Overall I feel it is a fair price for what you pay for and the time constraints are not an issue at all. Zoom allows users to be on there for hours and hours and also you can launch as many meetings as you want. Overall I am very happy with using Zoom for our business.
Brandon Losover | TrustRadius Reviewer

Scalability

Whereby

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik | TrustRadius Reviewer

Professional Services

Whereby

No score
No answers yet
No answers on this topic

Zoom

Zoom 9.1
Based on 8 answers
Zoom is an all-around, robust, and equipped tool that serves a huge requirement for communicating and running business processes very effectively. The calendar integration is very helpful in notifying the team members [of] any meeting upcoming and is also apt for mobile use in special cases as well. The phone call feature is also very standout. Minimum bugs and ease of use make it the first choice for any company.
Santanu Sen | TrustRadius Reviewer

Return on Investment

Whereby

  • My team's favorite feature was the addition of sharing YouTube Videos directly in the page so we could watch and listen together.
  • Easy to use, no login issues and is user friendly application.
  • I like the rooms and sharing links. It's great to be able to make up my own room and share. Finding links is easy and make sense.
Rohan Kumar | TrustRadius Reviewer

Zoom

  • It enables me to send and receive messages from my team members during video calls, handling online presentations.
  • With the ability to quickly stop, mute, and even receive notifications when someone enters or exits the meeting room, I'm never obligated to show up while making a call.
  • It is possible to record online meetings for future reference and more effective customer service. As we dealt with a lockdown, Zoom helped our business run smoothly.
Aurpa Fiza | TrustRadius Reviewer

Screenshots

Add comparison