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Adobe Analytics

Adobe Analytics

Overview

What is Adobe Analytics?

Adobe acquired Omniture in 2009 and re-branded the platform as SiteCatalyst. It is now part of Adobe Marketing Cloud along with other products such as social marketing, test and targeting, and tag management. SiteCatalyst is one of the leading vendors in…

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Recent Reviews

Adobe Analytics Review

8 out of 10
September 07, 2023
Incentivized
The main purpose of Adobe Analytics is how better you understand your customer and how better you provide your service to your customer. …
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Adobe Analytics Review

10 out of 10
September 07, 2023
Incentivized
The company uses it to understand the behavior and the performance of our acquisition efforts. In my team, in experimentation, we use it …
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Adobe Analytics Review

9 out of 10
September 06, 2023
Incentivized
I use Adobe Analytics to run all of our weekly performance reporting. We use Adobe Analytics to wire frame data feeds that will then pull …
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Adobe Analytics Review

9 out of 10
September 06, 2023
Incentivized
I always start very broad. It's always performance-based, so overall visits, shop visits, conversion bookings, and then that goes down …
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Adobe Analytics Review

8 out of 10
September 06, 2023
Incentivized
We have apps, we have websites, we have Adobe tagging on there, and we want to understand what our users are doing from an informational …
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Adobe Analytics Review

8 out of 10
September 06, 2023
Incentivized
We do use Adobe Analytics to answer how the products are being used. Products meaning software, products on site, and apps and user …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Video Reviews

12 videos

User Review: Adobe Analytics Proves Profitable With It's Data Organization Tools
02:29
Adobe Analytics Provides Ease of Integration In Conjunction With Other Adobe Software: User Review
04:00
User Review: Adobe Analytics Is a Robust & Powerful Tool For Large Enterprise Data Pools
03:14
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Pricing

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Unavailable

What is Adobe Analytics?

Adobe acquired Omniture in 2009 and re-branded the platform as SiteCatalyst. It is now part of Adobe Marketing Cloud along with other products such as social marketing, test and targeting, and tag management. SiteCatalyst is one of the leading vendors in the web analytics category and is…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is Google Analytics?

Google Analytics is perhaps the best-known web analytics product and, as a free product, it has massive adoption. Although it lacks some enterprise-level features compared to its competitors in the space, the launch of the paid Google Analytics Premium edition seems likely to close the gap.

What is Heap?

Heap is a web analytics platform captures every user interaction on web iOS with no extra code. The tool allows you to track events and set up funnels to understand user flow and dropoff. It also provides visualization tools to track trends over time.

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Product Details

What is Adobe Analytics?

Adobe Analytics lets users mix, match, and analyze data throughout the customer journey. It supports web analytics, marketing analytics, attribution, and predictive analytics.

Adobe Analytics Video

Adobe Analytics Product Tour

Adobe Analytics Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Adobe acquired Omniture in 2009 and re-branded the platform as SiteCatalyst. It is now part of Adobe Marketing Cloud along with other products such as social marketing, test and targeting, and tag management. SiteCatalyst is one of the leading vendors in the web analytics category and is particularly strong in combining web analytics with other digital marketing capabilities like audience management and data management. Adobe Analytics also includes predictive marketing capabilities that help users find trends in customer behavior patterns leading up to conversion. According to the vendor, these insights can help predict which campaigns will be most successful.

Piano Analytics, Coremetrics / IBM Digital Analytics (discontinued), and Parse.ly are common alternatives for Adobe Analytics.

Reviewers rate Device and Browser Reporting highest, with a score of 9.3.

The most common users of Adobe Analytics are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(813)

Attribute Ratings

Reviews

(51-75 of 178)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
To track the page views, button/link clicks and page scrolls, component rendering, slide changes, and impressions. We also use Adobe Analytics with Adobe Target for A/B testing. We use Adobe Launch for Analytics, and the main problem we see with launch js is, as per design, the file needs to be included on top of the page, and the size of the file is huge, which is impacting the page load time. The TTL of the file is also less, only 1 hour, which makes the file to be loaded every hour on the user browser. It seems getting support for this change is not easy from Adobe.
  • Page Views
  • Impressions
  • Button/Link Clicks
  • Caching
  • Reducing file size
It is easy to track the events, impressions, and on-the-fly impressions, and clicks can be added to Adobe Analytics, so it will be easy to push new events to Adobe Analytics.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Adobe Analytics is used in our business to identify consumer challenges and frustrations across the core digital journeys. Insights are converted into opportunities, working closely with our User Experience and IT colleagues, and iterative experiences are developed, tested & rolled out to all users. Adobe Analytics is used to track the success of changes made against core KPIs. Adobe Analytics is also used extensively to support the rollout of new feature releases and campaign activity, mainly to measure success & identify potential issues caused.
  • Workspace functionality allowing user flexibility to create reports that work for them.
  • Drill-down option to easily combine dimensions / metrics in the same space.
  • Able to get different report suites all showing in the same place for easy comparisons.
  • Complex implementation expertise needed.
  • App analytics feels behind vs web.
  • Attribution / campaign tracking more complex vs Google Analytics.
  • Not as simple / user friendly as GA.
  • eVars vs Props vs Events - difficult for non analytics users to easily understand.
Adobe Analytics is great for detailed analysis of apps/websites, to support a digital roadmap. Weaker on app analytics vs web. It's great that it can easily and seamlessly synch up with other Adobe products, for example, Adobe Target, AEP, etc, but means more limited links to non 'Adobe' tools such as 'Data Studio' for external visualisations.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Adobe Analytics is the finest tool since it is updated every month, there are release notes, and you get fantastic service 24 hours a day, 7 days a week. The nice thing about Adobe Analytics is that it's extremely adaptable, allowing you to have as many connections as you need, including data sources, data connectors, and customer characteristics. They also have Data Warehouse and Data Feeds to deliver data to internal data warehouses and connect everything with CRM Databases, and Analysis Workspace offers incredible versatility.
  • Customer Service
  • User Interface
  • Turnaround Time
  • Third party integration
  • Trial account not available
  • Not very budget friendly
  • Required intermediate experience
Extremely configurable in terms of how it collects data and how it may be modified to meet a company's unique needs. Deep dives are quick and straightforward with the ability to break down practically any variable by anything else, making in-tool analysis quick and easy. Some of the more sophisticated capabilities, such as in-tool AI and anomaly detection, may provide analysts and marketers with some strong tools.
Damon Hall | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use Adobe Analytics to provide actionable visitor and customer engagement and journey data to our marketing team. This allows our marketing team to be data driven in their decisions and helps our web team optimize our web experience.
  • Web Traffic and Audience insights
  • Customer Web journey data
  • Engagement and click data
  • conversion data
  • The data integration process needs to be more obvious and forgiving
  • the Adobe Data warehouse feature can have a better UI
  • Transitioning to Adobe Alloy for an SDK/XDM implementation from a traditional implementation needs to be easier and more intuitive.
  • Ease of data-visualization is in paralleled. You have a lot of control in your report making
  • Annotation within reporting is easy, allowing you to control the narrative.
  • Customer journey visualization is excellent
  • Audience segmentation and refinement is in a league of it's own.
  • Adobe Analytics use translates to Adobe CJA with ease.
Ridhima Singh | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Adobe Analytics is a data and analytics tool widely used in our organization. The best thing about this product is that it is exceptionally easy to use, even for people who are not very familiar with data or analytics tools. Analytics has solutions for all kinds of business problems—solving product change issues, marketing strategy issues, merchandising assortment issues, operations strategy issues, etc. It is especially useful for solving business problems in the following areas: providing metrics for making tactical or strategic decisions, measuring product attributes, and analyzing operations. Adobe Analytics offers a unique opportunity to gather data from around the world and across digital platforms. This makes it easier for us to track our brands regardless of their digital presence.
  • Easy to understand user interface
  • User behavior metrics
  • Support team is very helpful
  • It is not as easily adopted as Google analytics.
  • It would be amazing if they also provide heatmap reports
  • Some features are so advanced they can only be used after a proper training.
If you are in the eCommerce business, Adobe analytics is a must for you. It is less suited for companies who do not analyze a lot of data on day to day basis. Adobe Analytics offers the gold standard in web performance measurement, providing insight into all aspects of a digital campaign's performance. Because Adobe Analytics is a complex platform to implement, a business must be willing to spend a great deal of time and effort on integration work.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Adobe Analytics is our primary analytics tool. We collect a wide spectrum of dimensions to allow us detailed information about our general usage, plus focused tracking for specific key flows to ensure that the business has the proper visibility to make decisions. This data is not only used in Adobe Reporting but it is also exported out for usage in our Data Lake. What is collected is constantly reviewed to ensure data is correct. Additionally, it is tweaked for improvements as we start to use the data in new ways and reports are created almost daily to help answer new questions coming from various teams.
  • The large number (and configuration options) for the dimensions and metrics that are available
  • The ability to create complex segments and calculations on the fly to look at any granularity of the data
  • The ability to correlate this data in the workspace, without a lot of limitations and visualize it in a way that makes sense to your needs
  • The ability to use virtual suites, which allow complex organizations to see the data at high levels as well as separated down without needing to make multiple tracking calls on the sites
  • There are a few instances where I can't quite show the info I would like in Workspace, meaning that I need to bring the data out to other tools (but most of the time this isn't needed)
  • I would love to be able to bring data from multiple suites into a single workspace visualization and use calculated metrics to add them together or perform other operations. Currently, this can only be done outside the tool in Excel - I can create multi-suite data visualizations across different panels, but the data from these panels have no interaction.
  • I would love some additional abilities to control the graphing labels because the generated labels often look pretty bad. While I can change most of them if I change the freeform table all the work I did reverts. Therefore, it would be awesome if we could right-click on the column and set visualization names there, so with any changes to the table the labels would pick up and auto-set. This means I would not have to fix them all manually again.
  • It would also be nice if processing rules received some improvements for more complex logic checks. This would make it easier to map context variables from Mobile SDK.
Adobe Analytics is most suited for large organizations. The cost of this tool makes the investment significant, but large organizations that use it to its fullest potential will also reap the most benefits. Adobe Analytics really is the industry leader in analytics capabilities, and when used right is easier to dig into the details you need. Smaller companies, particularly ones that aren't trying to do complex analysis, probably wouldn't find it to be an investment that is worthwhile.
Andy Lunsford | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use Adobe Analytics at our organization as part of the Adobe Experience Platform to help us understand client interaction with our web properties including public web, online banking, and our application flows. We are able to take complex measurement plans that help us understand user engagement with features down to a component level and iterate in our sprints to improve our products utilizing the data we capture from our analytics implementation.
  • Full-featured, ability to capture any data point that is needed for your measurement in an easily reportable way with events, eVars, props, listVars, & classifications on top f these variables.
  • Heavily customizable, the ability to utilize your own logic to match your existing reporting & terms when setting up variables & events for tracking. If you wanted over 100 variables set whenever a page load, you could do it if your use case requires it!
  • Industry-standard, originally named Site Catalyst, Adobe Analytics has a history in this space of being an innovator and adapting to the space as it has dramatically changed over the years. From Adobe Launch to custom code implementations, to DXM event forwarding, Adobe Analytics has a path for the next 5-10 years to still be extremely relevant to your organization.
  • Cost, the price might be prohibitive if you're a small business or team, but if you're an enterprise, it's completely worth it.
  • The learning curve, having a specialist on your team or working with a partner will be beneficial as due to flexibility and customization options, implementation work can be daunting if not working with Adobe implementations regularly.
Adobe Analytics has been absolutely fantastic for us to understand our customer engagement with our products, and address where fallout/funnel issues occur with funnel events. It has also been very adept at handling cross-domain analytics so that we understand where our clients' product interest is after visiting our unauthenticated website. We've been able to create dashboards for each segment of the business for them to understand how their specific segment is performing and its impact on the non-online business metrics.
Azza BA. | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
I use Adobe Analytics for analyzing data and content performance across various touchpoints. The dashboards and charts functionality within Adobe Analytics is great for beginners and those who aren’t power users of analytics tools. It's a pretty intuitive tool for daily use.
  • Charts showing specific metric performance
  • Ease of navigation between different data sets
  • Ease of downloading and sharing of data
  • Filtering of data is not very straightforward
This tool is great for any high-level lyrics data monitoring and is particularly useful for sharing snapshots with colleagues who are less versed in data and analytics.
February 22, 2022

Adobe Analytics

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Adobe Analytics is a powerful resource for collecting, analyzing, and sharing website data. The application helps organize and analyze data quickly and effectively. We use it as it can provide valuable insights on data from multiple sources. One major upside of Adobe Analytics is the fact that data and insights are first party and unlike Google Analytics, there are more options for customizations.
  • Highly Customizable
  • Ad Hoc Analysis
  • Analysis vs reporting
  • Highly Technical
  • Laborious setup
  • Steep Learning Curve
Adobe Analytics has helped out our ecommerce teams with real time site and product specific analytics. The ability to pull ad hoc reports really helps when it comes to teams who need insights and optimizations on the fly and on a regular basis. That being said, these reports would not have been possible to pull if it was not for our specific product experts as the interface is rather clunky and technical and requires a high degree of expertise to set up.
February 12, 2022

Perfect business tool

Nitish kumar | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Adobe Analytics is a perfect tool and well suited for the associations that have the time and resources to invest in the people who'll be suitable to work on this kind of tool. It's not a simple tool to stand up, maintain, and fluently use within the first time or so of literacy.
  • Unique Custom dashboard
  • Custom tagging available
  • Provides Real time reporting
  • Data visualization not up to the mark
  • Ease of use and implementation
We use Adobe Analytics to snappily dissect and make opinions on how to do with tactics on our colorful web properties. I like the vacuity of customization options in Adobe Analytics. It's planted to be salutary for non-technical druggies too. Adobe Analytics is a most authentic and important analytics tool than any other tool available in this current market. Being suitable to fantasize deep-dive criteria on stoner geste helps us pivot and make opinions on what to concentrate on to get the perfect and accurate results from our time.
Mark Palfreeman | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use Adobe Analytics to understand how users are using our website. This feeds into our improving our products for our customers based around making them easier to use. Often done through experimentation and testing, which can then be analysed using our behavioural analytics tool. We also use the tool to measure our marketing efforts and understand how successful they are at driving traffic to our site and whether that leads to subsequent conversions. The data also feeds into helping us protect our customers and ensure that they can enjoy our products safely.
  • Customizable tracking of conversions.
  • Easily sharable and customizable report creation.
  • Tracking of marketing channels and traffic sources.
  • Multiple level of breakdowns available across all variables.
  • Steep learn curve in comparison to more widely used Google Analytics alternative.
  • Limited amount of best practice documentation available around implementation.
  • Outdated set of standard reports.
  • Lack of suitable real time reporting compared to some other web analytics tools.
Superb for tracking traffic and the channel from which that marketing has come to the site. Very customizable for a variety of use cases and can be tailored specifically to an organisation's need. The way it is implemented means anything can be tracked in some way, and therefore most questions posed by product teams can be answered with the correct Adobe Analytics setup.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
My organization uses Adobe Analytics to track multiple data points across multiple platforms that we provide. It is used as the official analytics tool for providing data that is considered "official" in determining whether or not company goals are being met. We also use it to create automated daily/weekly/monthly email reports to employees who need to follow data but don't need access to the suite.
  • Sending reports automatically via email with a PDF attachment.
  • Customizable data sets.
  • Broad range of types of data collection (i.e. page views, unique visitors, actions)
  • Running custom reports can be time consuming from a loading standpoint.
  • Menu system is sometimes difficult to navigate.
  • Website analytics lag behind about an hour, whereas other analytics tools track in or near real-time.
Adobe Analytics is a powerful tool that is able to capture multiple levels of data, provide reports on an automatic schedule, and is capable of tracking data across multiple platforms such as websites, mobile apps, and streaming services. The main drawback of the product is [that] there is a steep learning curve that comes with the sheer scale of customization and tracking options.
Score 3 out of 10
Vetted Review
Verified User
Incentivized
It is an e-commerce analytics solution that is used across different departments in the company. It gives insights into how online users behave in different parts of the website/app. We used it to measure traffic, sales, user behaviour on different parts of the shop.
  • Track events and sessions.
  • Create custom events.
  • Evaluate the performance of different content.
  • Measure engagement and bounce rates
  • Improve attribution models.
  • Improve app tracking.
  • Improve user friendliness of the platform.
It is good for developers to analyze the details, but not for an average user from a Marketing, Supply, or Sales team. It is not appropriate to evaluate different attribution models or analyze the app data.The interface takes too long to load and is not intuitive for using on a regular basis.
Zain Ali | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I use Adobe Analytics to understand the customer behaviour of our visitors to the website. Adobe Analytics helps us to develop strategies as per the requirements provided by the website traffic, fix any problems and issues faced by those visitors and deliver an effective and efficient digital experience to our website traffic
  • Track user behaviour
  • Web analytics
  • UX
  • UI
  • There should be autosave within the platform
  • Setting up tags or custom events need higher technical knowledge
  • Vendor support is slow at responding at times
I have used many platforms for tracking customer behaviours, web, and mobile analytics. But so far, for e-commerce businesses, Adobe Analytics has been the best analytics platform which has helped us to track accurate data metrics such as conversions, sales, conversion rate, revenue, e-commerce revenue, etc. However, the platform is not suitable for small or medium-sized businesses as it gets very expensive as you would want to integrate other software or use tags for tracking.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Adobe Analytics to measure key website metrics. Insights from the metrics are shared across the company including marketing, finance and strategy. We are able to identify which channels and campaigns are more effective than others. Also we run multiple A/B tests on form designs and locations to optimize the website performance.
  • We setup very specific segments to figure out which customer segments are responding better for specific campaigns.
  • Adobe Analytics can track customers across multiple sites using customer IDs, which are very useful.
  • Its data visualization capacity is very strong.
  • There is no built-in bot traffic filtering functionality so we had to manually build a segment for that.
  • It would be nice if there is a dynamic alert for an unusual data patterns
Adobe Analytics is a wonderful site analytics solution for large enterprises with reliable tag management resource. If the tags are not well managed it would provide very little value. It would be good for companies with multiple websites to track and manage.
Yura Choung | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Adobe Analytics is used across our entire organization but the tool is managed by a single department, digital marketing. Adobe Analytics allows us to measure web activity and track online success through our website.
  • Advanced features that allow you to drill down into the details
  • Intuitive to use
  • Constant improvements to the tool
  • Some of the legacy sections are not as intuitive (mainly located in the admin section)
  • Because it is advanced, many users cannot pick up on it quickly
Well suited for large companies that have many users and need advanced features and functionality. Less suited for smaller companies that just need basic web traffic data. This is really for those who need detail and want to dig deep and understand the customer journey
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Adobe Analytics is our company's primary source of performance measurement for all aspects of our B2C website. We utilize Adobe Analytics as the 'version of the truth' in supporting business decisions relating to A/B test and experience optimization campaigns, reporting to senior management, and providing deep analysis on all aspects of our digital marketing. Adobe Analytics provides the quickest viewpoint to measure of campaign performance from email, SMS, and digital marketing.
  • Real-time access to website performance throughout the entire digital experience.
  • Flexible & comprehensive custom report building using the Analytics Workspace tool
  • Integration with other Adobe solutions (Adobe Target, Adobe Launch) to provide a single viewpoint for all aspects of digital performance.
  • Level of technical effort needed to implement Adobe Analytics is VERY high
  • Adobe Analytics customer support could be more responsive.
  • Dependency to train team members is quite high. Each team member MUST go through several exhaustive training classes to be able to take command of the solution on the day to day basis. Training is VERY expensive.
If you're looking for the gold standard in web performance measurement, that provides a very detailed perspective of all aspects of your digital performance, then Adobe Analytics is a great solution. Before deciding on Adobe Analytics, one must be prepared to take on the integration work which is very time-consuming and difficult to get right with the initial implementation. [In my experience], Adobe's support with integration was lacking unless you're willing to [put] up the big dollars to bring on their consulting team to do the work. There are many development companies out there that can also do the work for 25-25% less than the Adobe consultants. Integration is HARD, but if you are committed and can get the work completed, then you'll be VERY happy using this amazing platform for your performance measurement.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
I create dashboards to understand user insights including daily active users, click throughs, lead submissions and more.
  • Ability to create comprehensive dashboards
  • Ability to share with key stakeholders
  • Ease of use- heavy analytics and engineering involvement needed
Great For- Creating dashboards that show entire page performance and interaction. Not great for- getting quick insights or recommendations based on data.
January 24, 2022

Adobe Analytics review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Adobe Analytics is used to gather, clean up, map, process, and report on digital analytics data for all business websites, online shops, and commerce sites, as well as all apps that are guest-facing. Different teams manage different sections of analytics depending on the business line. My team uses app data, including implementation, processing, and dashboard building.
  • workspace dashboards have come a long way, improved functionality greatly, especially multiple report suite usage functionality
  • variable processing is relatively easy with the newish processing rules not interfering with each other
  • data is more reliable than other digital data sources
  • processing times are very long and it can take hours to build a dashboard
  • the interface needs some work to improve client-facing report looks
  • out of box variables sometimes are not usable
If you have a website that generates income or an online shop I do not think there is a better tool to implement and use than Adobe Analytics. It brings a range of variables that are very helpful to understand your user behavior and website functionality and help make optimizations.
Christopher Andrade | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We give three main uses to Adobe Analytics:
  1. Clickstream analytics for digital channels (web, app)
  2. Clusters/ audiences creation
  3. Unique digital ID creation to remove anonymity in public browsing when using information from forms in the public area and browsing in the private area (app and web logged ins)
Additionally, we also have Adobe Target, so we can use audiences/clusters and identification to personalize and to experiment.
  • Clickstream analytics for full conversion/journeys funnels
  • Use cross navigation variables to identify insights
  • Unique ID (identification by cross channel navigation)
  • We can easily mix digital information collected by Adobe with traditional/ third party information
  • It could add navigation records and better heat maps
Adobe is a great tool if you have a team of experts, which means they have already used Adobe Analytics. There is not much public information on how to use it properly compared to Google Analytics. It is also an asset if you also have at least Adobe Target since they work better together.
January 06, 2022

Expensive but Exemplary!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We've implemented Adobe [Analytics] for the following use cases:
Tag management
Web Analytics
Error tracking and alerts
Conversion tracking and reporting
Audience creation for retargeting
UTM tracking Integration with Adobe Audience Manager
  • Very comprehensive set of tools to customize reporting through the data layer
  • Workspace is very intuitive and data visualization is instantaneous
  • Set up has been made a lot easier through a UI based implementation
  • Support for implementation is lacking
  • Resource intensive set up which can be complicated to learn
  • Not having access to all features by default and having to pay additional money for locked features
Well suited for large scale websites with complicated user journeys. Large organizations will benefit as they can spend more and pay for the implementation to be done by the Adobe consultants. One could also utilize other Adobe platforms and integrate with [Adobe Analytics] for a holistic marketing setup. For SMEs it's a little difficult to recommend unless you don't like the alternatives.
Christian Calvo | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Analyzing customer issues, checking conversion between main KPIs, investing conversion drops, creating reports to monitor the behavior of new functionalities or after major releases. I may go and compare metrics on different platforms, different browsers, or by the source of traffic. It is useful checking the customer error trends and the journey of customers dropping off.
  • Workspace
  • Fallouts
  • Dashboard building
  • Segmenting
  • Combine custom traffic and conversion traffic variables.
  • Time to load reports.
  • Delays in scheduled reports.
  • Pricing compared to new products in the market.
Adobe Analytics is good for tracking business KPIs, identifying main friction points, and drilling down to find out possible pain points. It is less appropriate to investigate single customer issues. It is difficult to compare more than 5 specific values on a trend especially with comparison to history options. The real-time data is limited. It offers nice options to schedule reports, but there are delays from time to time.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use the data from reports to gain insights into marketing programs that will help senior management understand return on investment from our marketing efforts using the dashboards that we can create through Adobe Analytics. It solves the issue of trying to come up with key performance indicators from various marketing activities.
  • Dashboards
  • Data analytics
  • Real-time data
  • Raw data export
  • Too much reliance on third-party integrations
  • More powerful for larger/complex companies
  • Data Excel exports are confusing
Adobe Analytics is well suited to two main areas for our organization. Adobe Analytics helps us track data about email campaigns in real-time so we understand the best times to deliver content, and how that content is engaged with by our target audience. The other area is our website data. We have used the analytics to customize content for prospects we're interested in.
Gianna Frank | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Adobe Analytics is a powerful and easy platform with the Adobe group. The analytical capability given by Adobe Analytics to the users is impressive and its overall quality is profitable. The Adobe Analytics functions are effective and [have] easy options to get used to and generate excellent data analytics.
  • Data management
  • Easy reporting
  • Data analytics is excellent
  • The setting of some features capabilities
  • More integration options
  • Initial tool configurations
Adobe Analytics has been [a] useful product to the different businesses and the best marketing data analytics solution. The adaptation to the Adobe Analytics features is very simple and data gathering from other applications is effective. The data visualization capability on Adobe Analytics is the greatest and effective [for] any business.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Adobe Analytics as one of our analytics platforms for tracking and tagging. It allows us to measure traffic, revenue and other KPIs. Since we have Adobe Analytics tagged throughout our site, it allows us to compare against our other analytics platforms for accuracy and a better understanding of performance.
  • Tagging
  • Tracking
  • Breakdown/segmentation
  • Scale
  • Data visualization
  • Requiring Excel Adobe Report Builder for more advanced segmentation instead of being available in the platform
  • Keyword level data (I'm an SEO, so I have to look elsewhere, would love an integration)
Of all of the analytics platforms I have used Adobe Analytics is still the best because it is easiest to use at scale, allows for custom metrics/segmentation and ties into Adobe's other products like Adobe Target. Also due to the customization, I think Adobe is great for lots of different types of businesses, but it is an enterprise-level tool and I would recommend using Google Analytics for most small businesses.
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