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Adobe Analytics

Adobe Analytics

Overview

What is Adobe Analytics?

Adobe acquired Omniture in 2009 and re-branded the platform as SiteCatalyst. It is now part of Adobe Marketing Cloud along with other products such as social marketing, test and targeting, and tag management. SiteCatalyst is one of the leading vendors in…

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Recent Reviews

Adobe Analytics Review

8 out of 10
September 07, 2023
Incentivized
The main purpose of Adobe Analytics is how better you understand your customer and how better you provide your service to your customer. …
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Adobe Analytics Review

10 out of 10
September 07, 2023
Incentivized
The company uses it to understand the behavior and the performance of our acquisition efforts. In my team, in experimentation, we use it …
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Adobe Analytics Review

9 out of 10
September 06, 2023
Incentivized
I use Adobe Analytics to run all of our weekly performance reporting. We use Adobe Analytics to wire frame data feeds that will then pull …
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Adobe Analytics Review

9 out of 10
September 06, 2023
Incentivized
I always start very broad. It's always performance-based, so overall visits, shop visits, conversion bookings, and then that goes down …
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Adobe Analytics Review

8 out of 10
September 06, 2023
Incentivized
We have apps, we have websites, we have Adobe tagging on there, and we want to understand what our users are doing from an informational …
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Adobe Analytics Review

8 out of 10
September 06, 2023
Incentivized
We do use Adobe Analytics to answer how the products are being used. Products meaning software, products on site, and apps and user …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Video Reviews

12 videos

User Review: Adobe Analytics Proves Profitable With It's Data Organization Tools
02:29
Adobe Analytics Provides Ease of Integration In Conjunction With Other Adobe Software: User Review
04:00
User Review: Adobe Analytics Is a Robust & Powerful Tool For Large Enterprise Data Pools
03:14
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Pricing

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What is Adobe Analytics?

Adobe acquired Omniture in 2009 and re-branded the platform as SiteCatalyst. It is now part of Adobe Marketing Cloud along with other products such as social marketing, test and targeting, and tag management. SiteCatalyst is one of the leading vendors in the web analytics category and is…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is Google Analytics?

Google Analytics is perhaps the best-known web analytics product and, as a free product, it has massive adoption. Although it lacks some enterprise-level features compared to its competitors in the space, the launch of the paid Google Analytics Premium edition seems likely to close the gap.

What is Heap?

Heap is a web analytics platform captures every user interaction on web iOS with no extra code. The tool allows you to track events and set up funnels to understand user flow and dropoff. It also provides visualization tools to track trends over time.

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Product Details

What is Adobe Analytics?

Adobe Analytics lets users mix, match, and analyze data throughout the customer journey. It supports web analytics, marketing analytics, attribution, and predictive analytics.

Adobe Analytics Video

Adobe Analytics Product Tour

Adobe Analytics Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Adobe acquired Omniture in 2009 and re-branded the platform as SiteCatalyst. It is now part of Adobe Marketing Cloud along with other products such as social marketing, test and targeting, and tag management. SiteCatalyst is one of the leading vendors in the web analytics category and is particularly strong in combining web analytics with other digital marketing capabilities like audience management and data management. Adobe Analytics also includes predictive marketing capabilities that help users find trends in customer behavior patterns leading up to conversion. According to the vendor, these insights can help predict which campaigns will be most successful.

Piano Analytics, Coremetrics / IBM Digital Analytics (discontinued), and Parse.ly are common alternatives for Adobe Analytics.

Reviewers rate Device and Browser Reporting highest, with a score of 9.3.

The most common users of Adobe Analytics are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(813)

Attribute Ratings

Reviews

(76-100 of 178)
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Katie Goh | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
With Adobe Analytics, marketers can measure e-commerce conversions, traffic, engagement, and engagement with their marketing campaigns. The Adobe Analytics program helps determine how many sessions and customers land on a product or marketing banner page. Marketing professionals can know how long people spend on landing pages by tracking how many sessions they have. A conversion KPI measures how much sales a marketing tactic, such as email or social media, contributed to the sale of a particular product. Aimed at helping marketing and merchandising teams optimize the customer funnel, Adobe Analytics provides them with actionable data-driven insights to increase ROI.
  • Especially noteworthy about it is the dynamic interface, which makes it easier for users to find the exact functionality they are looking for. My digital analytics needs are met by all of the solutions provided.
  • Adobe Analytics' best feature is automation.
  • Its interface is simple and intuitive.
  • A real-time report is not available for uploading to a web page for us to generate data.
  • To be able to customize the web behavior report generation and to better understand how it works, it should incorporate more elements.
Many reporting projects can benefit from Adobe Analytics. During the live period of a campaign, we can track its performance, for example. Utilizing Adobe Analytics may be able to help us locate the errors if we are experiencing them as well. Quick calculations are a situation where Adobe Analytics may not be as effective as other tools. Excel and Report Builder are both better alternatives for quick calculations.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Adobe Analytics was used to track all websites and mobile apps across the organization. While the tool was most heavily used within our digital department it had growing adoption over the course of the license. It helped identify opportunities within our products and the pain points consumers were facing. It also helped us track critical conversion funnels including e-commerce.
  • Workspace is a game changing visualization and analysis tool.
  • Advanced and custom segments, metrics, and calculations.
  • Data and user governance.
  • Ease of use and/or onboarding.
  • Outdated UI/UX in most areas except for workspace.
  • Integrations with other Adobe Experience Cloud products prove too difficult for the average marketer.
Adobe Analytics is well suited for organizations that have the time and resources to invest in people who will be able to leverage the tool. It's not a simple tool to stand up, maintain, and easily use within the first year or so of learning. If you have a strong, mature organization with analytical needs this tool can be extremely useful. I find marketers struggle to adopt the use of Adobe Analytics compared to Google Analytics, and, in most cases, a parallel implementation is recommended even if it's a free version of Google Analytics.
Jacob Knettel | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use Adobe Analytics to address key business problems through the measurement of our website traffic, user engagement with key elements [and] user experience success rates. [We also] use more complex custom analytics tags to create customer 360 profiles and predictive marketing data, which fuel campaigns and personalization efforts on our websites and marketing campaigns.
  • Custom tagging.
  • Complex data solutions.
  • Out of the box reporting.
  • Ease of implementation.
  • User support and training.
Adobe Analytics is well suited for more mature analytics organizations and companies where analytics are part of the culture and the thirst for data beyond the basics is in play. For companies looking for more basic analytics and metrics, Adobe Analytics may be both too expensive and too complex. If you're just trying to get from point A to point B, you don't need a fancy car.
Marty Idziak | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We implement Adobe Analytics for our clients where we assess that their analytics needs would be best suited by the platform. It often addresses end-to-end challenges in reporting, attribution and helps to solve for gaps in a client's digital transformation. Most often the adoption of Adobe Analytics is company-wide, but the analytics practitioners are the ones in it the most often.
  • Custom reporting
  • Custom dashboards
  • Channel attribution
  • Real time reporting
  • The learning curve can be complex for new users.
  • A lack of out of the box connectors for other platforms.
  • Transactional and e-commerce based metrics can be off at times.
For companies that are new to analytics or already have an investment in Adobe, I feel that Adobe Analytics is a great fit and will enhance their investment with the other platforms. For folks who need more detailed analytics, a BI tool or a CDP might be the answer depending on requirements. The reporting and dashboard elements can be very useful if configured properly.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Adobe Analytics is used across marketing and product departments. It is the "go-to" source for web and app data. It provides data to help us understand how visitors are using the site/app, and what areas are causing potential issues. There are some out of the box metrics, but [it] also [has] the ability to create custom metrics/segments/dimensions to track site usage and performance as specifically as needed.
  • Compare web visitor segments
  • Create specific, custom metrics/segments
  • Easily visualize trends
  • Compare metrics to a previous date range
  • Color scheme is not great, especially if you're color blind
  • Finding a specific dimension within a dimension group (for example, if you're looking for "Paid Search", you cannot search for it - instead, you must know it is located under "Channel").
  • Variance test or chi-squared test analysis (to be fair, this is not a typical analysis tool function)
I would recommend using Adobe Analytics if you:
-Want a robust web/app analytics program
-Want to create specific segments, metrics, etc.
-Need the ability to customize the data you are seeing
-Have the budget for it

I would not recommend using Adobe Analytics if you:
-Do not need robust analytics (can get by with the basics)
-Do not have the budget for an analytics tool
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Adobe Analytics is used for all website analytics as it relates to our marketing programming. From email to display to other third-party programming tracking, Adobe Analytics is used to track all performance as it relates to campaigns. Adobe Analytics does [a] great job of capturing and keeping all unique parameters from different programs to track KPIs and make easy reports in Discover.
  • Easy to make reports and send them out across the team
  • Easy to map out and view customer journey tracking
  • Captures the entire business view as a whole of how different programs all tie together
  • Can be a bit overwhelming at first, but with training this is an easy tool to use
  • Support from their team can be a bit [of a] hit or miss
  • Requires a lot of upfront customization efforts when you are getting started
Adobe Analytics is great for any size company that requires a tool to track across many areas of a business (in the marketing realm, of course). Email, app performance, various marketing programs (e.g., display ads, retargeting, etc.) can all be tracked and reported on in this tool. Much more reliable than competitors out there.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The platform is being used to consolidate a large number of data sources, similar to Google Analytic, but it also helps to observe trends, analyze data and assist the data analysts in their research and findings. In terms of the problems being solved, we had issues with visibility with Google Analytics, which Adobe solves.
  • Consolidates data from multiple sources.
  • Visualization of data.
  • Tools to help you make sense of data.
  • The interface is a bit clunky with too many features on the screen at once, it can be hard to find things you need if you are new to the platform.
  • Better search functions.
Adobe is suited when you are consolidating multiple data sources that are offline and online. It is not as useful when you have a minimal amount of sources, such as one or two. Overall, it's great to see a topline overview of your campaign as well as analyzing the data using their data visualization tools.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Adobe Analytics is used mainly by the client services department, as well as the corporate marketing team. The program allows our account managers to better assess clients' digital marketing successes. While there are many ways to analyze data and reporting, Adobe Analytics has proven to be a constant and successful platform to make confident decisions for our clients' marketing goals. It addresses business problems such as traffic sources, engagement, segmentation of audiences, and more.
  • The platform itself and interface are easy to learn and use. It isn't overly complicated for new users and the reporting is easy to understand.
  • It's easy to personalize your dashboard and reporting to fit your organization's needs and goals.
  • Ability to integrate with other tools / allows for less steps in campaign planning and reporting.
  • Community forums and customer service could improve with more detailed questions and answers.
Adobe Analytics is great for setting up personalized reporting and goals for your organization. It's also great for measuring web activity and success of specific landing pages, etc.
Serena Ma | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Adobe Analytics across our digital team to provide analysis for product management, digital marketing, and digital analytics. We use it to track different external and internal campaigns. Through Adobe Analytics, we are able to regulate and share our data across different stakeholders at ease. In addition, we are able to use Report Builder to automate reports to send to associates across all different departments.
  • Reporting
  • UI
  • UX
  • Dark mode
  • Bigger font
  • Faster loading times
Adobe Analytics is useful for many reporting projects. For example, for different campaigns that are launched, we are able to see its performance while it's live. If we are also seeing issues, using Adobe can help us drill down on the errors.

A scenario where Adobe Analytics is less appropriate is for quick calculations. For quick calculations, Excel would be a better alternative combined with using Report Builder.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Used across our whole organization to track and analyze impressions, page views, etc. across a variety of business websites. We use it for our newsroom media site and our consumer focused sites as well. It is used by the data analytics teams across the organization as well as the SEO teams.
  • Customizable
  • Lots of visualization options
  • Able to integrate with other tools
  • No easy person to contact to ask ad hoc questions. The community forums are hardly monitored and it is hard to find answers to basic questions online.
  • Difficult to update with new needs.
Adobe Analytics is good if you have a dedicated team to be able to get into all the details and variety of data points. I would only recommend it if you have a sophisticated IT support team that will work well with the data analytics team.

I do not recommend this tool if you are using a custom integration. My company is using a custom integration and many times the IT teams will retire a data layer or something similar and it can actually break all of our data at once.

All in all, if you are looking for basic data that is easy to understand and pull from and you do not need custom integrations just use Google Analytics and Google Tag Manager. If I could revert my company back to Google, I honestly would. The data [feels] untrustworthy half the time in Adobe due to IT user errors.
July 29, 2021

Data, Data, Data

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We currently use Adobe Analytics as our primary digital analytics platform across all of our domains for providing digital insight to product/marketing as well as feeding into our wider data warehouse.

We use this to help support product in future development, provide digital insight to the business as well as optimise the current journey for the customer.
  • Adobe Workspace allows us to build easy to consume dashboards/reports for end users.
  • Workspace allows us to allow additional capabilities with our data to drive self service and allow the end user to dig deeper into the data.
  • The flexibility in data capture allows us to fully address business questions.
  • The lack of adding annotation and notes to graphs - makes it harder for the end user to understand dips in data.
  • Live segmentation to really allow the user to create filers on the fly while reporting.
  • The admin console is a bit tedious in how it works and could do with a revamp.
Adobe Analytics works really well for understanding overall digital customer journeys and key drop out points. This allows the analyst to really dig into the data and provide value and insight back to product teams. However, we find it hard internally to drive self serve usage compared to tools like mix panel purely due to how much data is available.
We have also found it works really well for understanding our marketing attribution and the level of customisation you can do here really helps us define it in our own way.
Score 7 out of 10
Vetted Review
ResellerIncentivized
Adobe Analytics and the wider Adobe Experience Cloud is widely used within smart, forward thinking organizations and helps them make data lead, automated decisions on how to speak to their customers. This is better for the customer and helps organizations better manage their marketing and communications, and develop their own propositions to better meet the needs of their customers.
  • Adobe Analytics integrates with other tools both inside and outside of the Adobe toolset.
  • Adobe Analytics provides a drag and drops workspace to quickly derive insights from data.
  • Adobe Analytics is easy to use and accessible to every level of an organization.
  • Collaborative working. I think multi-user edit use in live would be a great addition to Workspace.
  • To add some features from what was reports to workspace such as multiple dimension columns, not just breakdowns.
  • There are a few features in the UI that would be great to access via the API.
Adobe Analytics works best when used in conjunction with other Adobe tools to manage and active data. I'm excited to see how CJA handles other data sources other than the standard just the web data in real-time.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Adobe Analytics to quickly analyze and make decisions on how to proceed with tactics on our various web properties. Being able to visualize deep - dive metrics on user behavior helps us pivot and make decisions on what to focus on to get he best results from our time.
  • User behavior
  • Customer pathing
  • Traffic source details
  • Drag and drop dashboards
  • Reporting visuals
[Adobe Analytics is] fantastic if you need to see many data points in one place and not just focus on generalized metrics. May not be so good if you are not familiar with how to dissect and take actionable steps on customer journey and site data. Recommended for any business with multiple web properties and at least 50K site visit per month.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Adobe Analytics is the primary web analytics tool across the greater company footprint. We operate 15+ sites, and Adobe Analytics aggregates our web metrics across each of these properties. Generally, high level KPIs (Page Views, Visits, Unique Visitors) are the most requested reporting, but Adobe allows for rapid analysis of custom variables with segmentation and calculated metrics. These segments can often be built on the fly based on historical data.
  • Segmentation
  • Dashboarding (AKA Workspace)
  • Calculated Fields
  • Fallout / Page Flow
  • Admininstration (Managing other users)
  • Real-time analysis and reporting
  • Ability to work with other solutions in this space (plugins, data connectors, etc.)
This platform is excellent for enterprise level analytics. Analytics is flexible - equally suited for tracking ecommerce as is page view and video view events. Tracking video has been made easier with the rollout of Heartbeat tracking (superseding milestone-event based video tracking). Custom tracking variables can leverage an existing dataLayer without too much difficulty.

Analytics is expensive, and cost may be a barrier towards entry when free solutions exist - chiefly, Google Analytics.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Our Research, Analytics, and Product teams use Adobe for Video Analytics on our digital platforms (iOS, Android, Web, Connected TV). We are able to report on metrics like video starts and watch time across various categories and genres. We then use these reports as a basis for larger readouts to stakeholders throughout our organization.
  • Flexible reports creation
  • Easy to add custom dimensions
  • Intuitive report creation UI
  • Upgrading SDKs is very challenging
  • Admin tools are very clunky
  • Support can be a rabbit hole at times
If you have a dedicated resource to be your Adobe Analytics Administrator, Adobe can be a great tool. If not, and being the Adobe Admin is a small part of a person's role, the clunkiness of the admin tool and working with support when needed may cause a burden. Overall, once data and users are configured in Adobe Analytics, the reporting works very well.
Bella Castilla | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
[Adobe Analytics] has introduced us to very robust tracking options. I like the availability of customization options in Adobe Analytics. It is found to be beneficial for non-technical users too. This is a most authentic and powerful analytics tool than any other. It is enriched with maximum superb features as well as so many productive aspects that play a very significant role in enhancing the productivity of an organization that takes it to the peaks of success.
  • The most impressive thing about it is particularly the dynamic interface that further helps users in finding the exact function they are looking for. It gives me all possible solutions in order to fulfill my digital analytics needs.
  • Automation is one of the best part in Adobe Analytics.
  • Its interface is incredibly easy and intuitive.
  • Now I am no desperate about the analytics software because it is the platform that offers all necessary features and functions. I think it will give help in the growth of our entire organization.
  • I detest its searching capability and data management functionalities.
I have always wanted an excellent and cost-effective analytics tool, so I chose Adobe Analytics accordingly. It is a very user-friendly platform that offers different and easy-to-use features. It is no doubt a great invention highly recommended. I am also highly impressed by its customer support that gives well and professional response.
May 13, 2021

Adobe Analytics

Score 7 out of 10
Vetted Review
Verified User
Incentivized
We utilize Adobe Analytics to support our external web properties and some other applications. In general, it is similar to Google Analytics, but offers better integration points into other Adobe products.
  • Easy to use interface.
  • In depth analytics.
  • Ability to track across multiple products.
  • Licensing is definitely a challenge.
  • Integrating with non-Adobe metrics platforms is harder than it should be.
  • Doesn't scale to meet the needs of high-volume sites.
Adobe Analytics is a fine product if you are integrating with other tools within the Adobe Marketing Suite. In general, it works well. Feature set is very comparable to Google Analytics. It can drill down in some area more than GA, but overall I'm mixed on the Adobe product. It's fine, but not amazing in any particular area. Implementation only makes sense if you are looking for a particular feature.
Terri Harris | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Overall, the application has a simple usability to manage large amounts of data. With it, we can determine the customer journey on our website through its analytics tools. It has a huge amount of functions that require time to adapt but leaving that aside, it is a good tool to keep track of all the traffic that exists in our domains.
  • [...] Adobe Analytics contains a very useful element called Workspace which is a self-service that generates and analyzes data based on the flow of clicks within our website.
  • It also integrates an option that works as anomaly detection and helps us determine and understand all abnormal activity within our website.
  • We consider that the web behavior report generation option should integrate more elements to be customized and to be able to understand it better.
  • The application does not have the option to generate a real-time report so that we can upload it to a web page to generate our own metrics.
We fully recommend this tool because it contains a very friendly platform for those companies that want to automate control functions and data analysis. It is a good alternative to track all web traffic by taking all the data, simplifying it and expressing it in a very accurate way. It makes it better and simpler than Google Analytics.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Adobe Analytics throughout the organization especially for digital tactics. It's majorly used to map the trends. It addresses questions such as traffic, referrers, applications, etc.
  • Custom variables are brilliant. The flexibility to define metrics as per requirement really helps.
  • The ecosystem compatibility with Adobe target and Adobe Audience Manager sets Adobe Analytics apart.
  • Default metrics need to match up to Google Analytics in terms of what it tracks.
Appropriate for Scenarios where you are ready to redefine your measurement metrics, where you know what your are looking for in data tracking and if you already have other Adobe marketing cloud products integrated. It won’t fit in if you have rigid processes and user journeys which you cannot define properly.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Adobe Analytics is our main source of data when it comes to understanding our customers and their needs. This is also our main data source to keep track of the health of the site and usage of the site. Its used by almost every department in my organization either directly or indirectly. When I say indirectly, it means they get to see the data we share from Adobe but they might not be hands-on pulling their own insights. This tool really helps us understand the customer journey across OMNI channel. Since we own full suite of Adobe tools, we can gather data even before our customers land on our site. We get data in Analytics from our SEM, display channels, and then when they are on the site, and any transaction they perform in our branches through the CRM.
  • Very easy-to-use interface
  • Flexible implementation options
  • Capable of in-depth analysis
  • Lots of places to learn about the tool if you are a new user
  • We might get an error in a dashboard that was working fine a minute ago and support will ask us tons of questions even when we provide them the error code that we were told to submit with the ticket
  • Updates of the tools happen in middle of the business days. Please do updates on weekends or at night when no one is using it.
If the organization can afford it and has a very large volume of online transactions, Adobe Analytics is the best tool out there. This tool will provide very detailed insights on your customer depending on the implementation. It might be costly to implement and purchase, but the return will be much much higher.

But if the site is not that big, then the free version of Google Analytics might be a better option. It takes some expertise to implement the tool. Just to understand the basics, one will have to spend quite a bit of time using the tool.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Initially, Adobe Analytics was used in the eBusiness department & we've since incorporated it across the organization. We have also introduced it to other partner organizations in various parts of the country. Data is being used to drive decision-making across all 8 of our business lines & marketing. Our partner organizations are independent organizations that are now leveraging our knowledge & experience to drive their decision-making.
  • Love the ability to drop & drag data to answer business questions.
  • Ability to dynamically create meaningful visualizations that help to tell the story behind the data.
  • Customization of metrics & segments using both out-of-the-box elements along with our data & third-party data.
  • In some visualizations, it isn't possible to edit labels which can be confusing to some audiences.
  • Building customized metrics can be challenging at times, especially very involved calculations.
  • Schedule maintenance & updates during low volume times.
Adobe Analytics is great for providing valuable insights to all levels within an organization in an easy-to-consume way. Business users that have minimal analytics or database knowledge may find it more challenging initially without some guidance from other users.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Adobe Analytics is primarily used just within our Digital department, but I believe we are continuing to expand usage to other arms of our organization. The biggest advantage to it is that it is part of the Adobe Experience Cloud and seamlessly integrates with Adobe Experience Manager, Adobe Campaign, and Adobe Target. Our analytics team uses it extensively to create reports that are tied to email campaigns, Target activities, etc. It allows us to create segments of data that are mapped to activities in our other Adobe products. Aside from this, of course, it also can be used for basic analytical data of things like page views, visitors/visits for a page, page path, and so forth.
  • Integration with other Adobe Experience Cloud products
  • Segmentation
  • Page path reports
  • Steep learning curve
  • Just getting a "basic" report can be cumbersome
  • Some of the useful features are too limited
Adobe Analytics is well suited if:
  • Your company is already leveraging Adobe Experience Cloud/licensing other Adobe products. The integration with other Experience Cloud tools is one of the biggest advantages.
  • You require powerful and robust analytics reporting greater than that of what Google Analytics can provide.
  • Your company/team places a big emphasis on page path tracking and conversions from click paths. AA has two powerful and useful features that track the page path. The Pathfinder tool can be configured in multiple ways and shows the page paths that a user takes when on a specified page on your site. If you are seeking to find out the path users take on your site, this is a wonderful feature. The Fallout report is also beneficial for measuring conversion rates. It shows the percentage of users that drop off on a given click path that you specify, letting you see where users are most likely to lose interest/drop off.
Adobe Analytics is less useful if:
  • You are a smaller company with a smaller budget.
  • You don't have integrations with other Adobe products.
  • You need just basic reporting and can live without the bells and whistles.
November 29, 2020

About Adobe Analytics

Saurav Khawas | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We have a site where we have 19 Million page views a month. In order to understand the customer journey on a monthly, quarterly, and YOY we use Adobe Analytics. It helps understand the entire user journey and thus enabling us to gather insights on areas to focus on. It is so far the easiest to use and user-friendly web analytics tool I have used.
The representation of numbers and graphs is very smooth and helps download the entire report in CSV or pdfs also allowing us to automate the report and send it on regular intervals to our emails with the least amount of effort compared to any other tool on web analytics.
  • Data Gathering
  • Data Cleaning
  • Dashboards and reports
  • Automation
  • Communication- Rarely people know about the tool. This has to increase.
  • Documentations and videos for learning - The content on the web for adobe analytics are limited or hard to find this can be improved.
  • The use of funnel attribute seems tough , it is hard to find quality learning material for it.
  • The real time report - We need to have a method how we can put the real time report on a web page that can give us our metics similar to a web page of share and SIP
[Adobe Analytics] is best suited for digital analytics like web analytics and customer journey. It can handle a tremendous amount of data and the beauty of being online it will work faster than any other web analytics tool. Dashboards and reports are super easy to create with the drag and drop functionality.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Adobe Analytics is a part of our subscription to the Adobe Experience cloud platform, which we leverage across our entire organization. As expected, the platform is utilized most heavily by sales (e-commerce), web production, and marketing. The goal is to get reliable information about a customer's journey on the website, increase our sales conversion rate, and properly measure and attribute the impact of marketing dollars. At this stage, that ultimate goal is not 100% possible to achieve with just Adobe Analytics, but we're getting there.
  • Very intuitive yet powerful interface
  • Many ways to slice and dice data with segments, calculated metrics, and attribution models
  • Great integration with other Adobe tools and a possibility to bring outside data into Adobe Analytics
  • The performance sometimes needs to be better
  • Would love to see advanced options--a way to customize UI/UX significantly to present info to stakeholders in a simplified, easy to digest manner.
  • Expensive and curtained, so that community is much smaller than that of GA and harder to get information
Adobe products work well together. So, if money is not your biggest concern and you want quality data and seamless workflow, Adobe Analytics is the way to go. The huge upfront cost is not everything; you'd need quite a bit of investment into deployment and support. But once the initial setup is done, there are many use cases for the tool: you can set goals and alerts to track your users' behavior end to end. Scheduled reports are useful to share with stakeholders and decision-makers across the organization.
Nidhal Firoze | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
As an analytics agency, we practice Adobe Analytics and provide support to our clients for both implementation and reporting purposes. I am a member of the marketing analytics support division of our organization that works extensively with Adobe Analytics. Adobe Analytics helps to measure acquisition, behavior and conversion of digital traffic on websites, mobile sites and apps. It also helps to understand digital customer journeys in detail.
  • Analytics Workspace is a very handy self service tool for analyzing and generating insights from clickstream data
  • The anomaly detection feature helps understand abnormal web traffic activity
  • Helps to get a great view of the customer journeys
  • Good array of visualization options but can have more customization for some common use cases
  • The log in process takes too much time sometimes and has scope for improvement
  • The behavior flow report needs to be in a more readable format and should have some more options to customize
Adobe Analytics is super friendly to business users who prefer to have self service for their web data requirements. It takes time to implement and the implementation process is not very easy, especially for people with less exposure. The third party integrations are a big plus for Adobe Analytics however.
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