AdvancedPM, by AdvancedMD vs. Kareo Medical Billing

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AdvancedPM, by AdvancedMD
Score 7.4 out of 10
N/A
AdvancedMD (the company formerly owned by ADP) offers AdvancedPM, the company's medical practice management platform combining EHR / EMR capabilities with front office automation and workforce scheduling, medical billing, and advanced revenue reporting capabilities.N/A
Kareo Medical Billing
Score 5.1 out of 10
N/A
Kareo Medical Billing provides billing solutions to medical offices. It includes: Billing Best Practices, Specialty Expertise and Ongoing Training & Support.N/A
Pricing
AdvancedPM, by AdvancedMDKareo Medical Billing
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AdvancedPM, by AdvancedMDKareo Medical Billing
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
AdvancedPM, by AdvancedMDKareo Medical Billing
Considered Both Products
AdvancedPM, by AdvancedMD

No answer on this topic

Kareo Medical Billing
Chose Kareo Medical Billing
Nextgen PM < Kareo < AdvancedMD

Fortunately, Kareo was a significantly better solution than Nextgen. Part of this was due to Kareo being cloud-based. We have found that AdvancedMD is a far-superior product relative to both of the other solutions we are currently using. Kareo's …
Top Pros
Top Cons
Best Alternatives
AdvancedPM, by AdvancedMDKareo Medical Billing
Small Businesses
Kareo Practice Management
Kareo Practice Management
Score 6.9 out of 10
Intergy EHR
Intergy EHR
Score 7.0 out of 10
Medium-sized Companies
CareLogic EHR
CareLogic EHR
Score 10.0 out of 10
CareLogic EHR
CareLogic EHR
Score 10.0 out of 10
Enterprises
Epic
Epic
Score 8.7 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
AdvancedPM, by AdvancedMDKareo Medical Billing
Likelihood to Recommend
1.0
(8 ratings)
1.0
(8 ratings)
Usability
10.0
(1 ratings)
-
(0 ratings)
Availability
9.0
(2 ratings)
-
(0 ratings)
Performance
9.0
(1 ratings)
-
(0 ratings)
Support Rating
5.0
(2 ratings)
-
(0 ratings)
Online Training
9.0
(1 ratings)
-
(0 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
Configurability
8.0
(1 ratings)
-
(0 ratings)
Product Scalability
9.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
1.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
1.0
(1 ratings)
-
(0 ratings)
User Testimonials
AdvancedPM, by AdvancedMDKareo Medical Billing
Likelihood to Recommend
AdvancedMD
It would be well suited for an initial user. If you are starting a practice and have nothing in place, it might be great. However, if you are a current EMR user of a different platform and have more than a hundred patients; don’t waste your time. This is a hands-off company that, in my opinion, will do nothing to support your efforts. We have a practice of 11,000 patients and would have had to hire 2 FTE’s to print all the patient data and upload it individually.
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Tebra Technologies, Inc (Kareo + PatientPop)
In my experience, problems with them adding incorrect fees to pad their bills coupled with their unethical business practices such as locking you out from accessing your EMR at the drop of a hat prevent me from recommending Kareo to any practice. Reliability is paramount. Kareo's use of unethical business practices (locking you out from your EMR or disabling your EMR all together) can result in a physician being sanctioned by the medical board (inappropriate medical record keeping) or financially destroy a small practice leaving them with NO ACCESS to their ERAs/patient billing accounts etc leads me to NOT reccomend their products or doing business with them.
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Pros
AdvancedMD
  • They provide access to their underlying tables via Open Database Connection (ODBC). This streamlines business intelligence processes greatly.
  • The "canned"/"stock" business intelligence tool (Advanced Insight) is very useful.
  • Our dedicated customer support representative (Breah Teed) has exceeded our expectations.
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Tebra Technologies, Inc (Kareo + PatientPop)
  • Kareo stays up to date on insurance changes which allow for smooth transitions.
  • Kareo asks for feedback and has a place to go and request changes or additions that would make our job easier.
  • I love that you can submit a help ticket or call, if you prefer, with any questions or problems that you may have. They are always very prompt with their follow up.
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Cons
AdvancedMD
  • Adding and Deleting provider columns complicated.
  • Would have loved to have one point of contact at all times and have that person answer on the third ring (see, this is me really reaching--because as far as my job functions were concerned, the product was absolutely fantastic. I have no complaints).
  • Working electronic insurance error reports in the system was a nightmare.
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Tebra Technologies, Inc (Kareo + PatientPop)
  • I've spent hours on the phone discussing various issues with regards to data variance between two different source documents within the software. At one point, I could not reconcile the A/R balance on one of the dashboards to the A/R balance pulled from the Excel add-in. Unfortunately, their support teams were not able to help out with this.
  • The Excel add-in falls short in a few key areas. Specifically, they do not provide a simple method of joining data fields from the "charges," "payments," and "transactions" tables. One is left to attempt to join the data sets via VLOOKUP or INDEX(MATCH).
  • At times, we have had issues with the API providing information that would not tie out to figures reported elsewhere within the software. Unfortunately, their support teams were not able to help out with this.
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Usability
AdvancedMD
Overall, I think ADP AdvancedMD is very user friendly and constantly improves as new releases come out.
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Tebra Technologies, Inc (Kareo + PatientPop)
No answers on this topic
Support Rating
AdvancedMD
I've only reached out a couple of times and after being bounced around a few times I simply asked for our internal team to look into the particular question I had. I believe they had some turnover at the time but my experience wasn't great.
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Tebra Technologies, Inc (Kareo + PatientPop)
No answers on this topic
Implementation Rating
AdvancedMD
I have been through implementation of ADP AdvancedMD at other companies and it went smoothly
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Tebra Technologies, Inc (Kareo + PatientPop)
No answers on this topic
Alternatives Considered
AdvancedMD
ADP AMD is much easier to learn and navigate than most all of the systems I have worked with, including Greenway and Centricity. The only thing I liked better in Centricity was the ability to run more customized reports, but overall, I would choose AMD any day over those two.
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Tebra Technologies, Inc (Kareo + PatientPop)
We are much happier with Kareo than Compulink. The software as a service makes it easy to manage claims from multiple locations when I cannot be on site. The reports and all other aspects I have mentioned as distinct to Kareo. We had a very hard time tracking things with Compulink.
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Return on Investment
AdvancedMD
  • We are paying over 5K for absolutely nothing.
  • We believe this company does not concern itself with the end-user.
  • We identified a large lack of ethics in the organization.
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Tebra Technologies, Inc (Kareo + PatientPop)
  • Kareo had an overall low return on investment.
  • Despite the software being active at our company, we were forced to transition to a different solution within 6-months of implementation.
  • The time spent attempting to reconcile the system to itself was rather wasteful.
Read full review
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