ADP AdvancedMD is at the top of their game!
February 20, 2015
ADP AdvancedMD is at the top of their game!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ADP AdvancedMD
- The customer service at ADP AdvancedMD is second to none. The just created an 'Idea Share' area where clients can talk to each other and offer suggestions on making the software better. They listen to their clients and take suggestions into consideration when considering what updates to include in their next release.
- The product is very user friendly on both sides (PM and EHR). I have used other products in the past and find ADP AdvancedMD to be to be easiest to navigate.
- Training and Implementation is great! They give clients the tools and resources necessary to be successful. From an online help file, to videos, to a consultant to help get you started, ADP AdvancedMD wants you to succeed.
- Unapplied credits could be handled better within the software. It would be very beneficial to have the option to automatically apply unapplied credits to patients accounts across the board with a click of a button.
- Facilities need to be able to be tied directly to Provider Profiles to make reporting easier.
- You must use Internet Explorer with ADP AdvancedMD. It would be better if you could use it with Chrome, Firefox, etc.
- Needs the ability to use the product on a MAC.
- medical manager,medisoft
I love that ADP AdvancedMD is web-based and you can use it from anywhere you have internet access. Support is available 8am-8pm EST, so someone is always there to help if needed. I'm excited about the ICD-10 tools they are giving clients to assist with that process. They do regular software updates and listen to client feedback when deciding what updates to perform and the updates are no cost to the clients.
AdvancedPM, by AdvancedMD Feature Ratings
Using ADP AdvancedMD
200 - Medical Assistants, Nurse Practitioners, Doctors, Medical Directors, Front Desk, Billers, Accountants, Owners and Management
2 - Experience using medical software, experience working in a medical setting, training and support background would be beneficial. Anyone that is going to support ADP AdvancedMD within your practice will need to go through all of the training.
- Demographics, Scheduling and Eligibility (front desk)
- Billing
- Clinical (EHR)
- Ability to use iPads to view charts and document visits
- New reporting feature (InSight) allows us to create graphs and track trends/patterns
- Integrated Fax allows us to send medical records out to insurance carriers that request it from anywhere
- We hope they will add the functionality to use it with a MAC.
Evaluating ADP AdvancedMD and Competitors
Not Sure
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
- Vendor Reputation
- Analyst Reports
- Third-party Reviews
ADP AdvancedMD Implementation
- Vendor implemented
- Implemented in-house
ADP AdvancedMD Training
- Online training
Configuring ADP AdvancedMD
ADP AdvancedMD Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No - Support is included.
Yes - It was resolved in a timely fashion.
We have had some emergencies come up within our practice where we needed something immediately (reports). ADP AdvancedMD got higher ups involved to help us get the reports out of the system the same day.
Using ADP AdvancedMD
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- The appointment scheduler is very easy to use and has a good workflow.
- Billing - Submitting claims is very simple and you get immediate results on claims that did not go through. This allows you to fix errors and get claims out the door in real time.
- EHR - Documenting a patient visit is very simple.
- Unapplied payments - This is our headache with the software. We see so many patients and if we put in a default copay to have it automatically apply to the visit and the insurance comes back and says they didn't have a copay or they paid too much, we have to unapply the patient payment before we can apply the insurance payment. If we don't put in a default copay for the patient, we have a huge unapplied report to work that just grows every day.
Yes - You can use ADP AdvancedMD on an iPad, tablet or laptop. (just no MACs)