AdvancedPM Reviews

18 Ratings
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Score 7.6 out of 101

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Score 8 out of 10
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Pros and Cons

  • They provide access to their underlying tables via Open Database Connection (ODBC). This streamlines business intelligence processes greatly.
  • The "canned"/"stock" business intelligence tool (Advanced Insight) is very useful.
  • Our dedicated customer support representative (Breah Teed) has exceeded our expectations.
  • They do not currently allow users to "lock down" the date field which represents the date that payments were deposited into a bank account. Users are capable of perpetually changing these dates.
  • They are currently building a process which allows users to reconcile payment data to a source document (typically an entity's bank account). We are eagerly awaiting the roll out of this product.
  • We have had issues at times where undeserving patients were sent to collections due to software or human error (no true cause was ever found).
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Score 8 out of 10
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Pros and Cons

  • AdvancedMD stores all information securely in their cloud, eliminating the need for local servers, security monitoring, related security costs.
  • AdvancedMD stores all medical records digitally eliminating the need for extensive paper-based record keeping and the corresponding security concerns.
  • AdvancedMD integrates nicely with faxing services, scanning via Fujitsu scanners, and related equipment.
  • AdvancedMD allows for customized input templates giving the medical practice some degree of flexibility as their needs dictate.
  • Just recently we had an incident in which none of our employees could access the training.advancemd.com training materials. After extensive trouble shooting it was determined the issue was not with the local network, PC configuration, or firewalling. The AdvanceMD support personnel were not empowered to escalate this case as it should have been. Ultimately a correction in the server configuration for the training materials cleared up the issue, but not with assistance from Tier 1 support personnel.
  • Integration with the scanners can be problematic and has been a headache. Even with the Fujitsu scanners, the best in the business, we had challenges and found that some of the Tier 1 support staff were not trained or did not have access to the necessary documentation to fix the issue. The issues were eventually resolved but not without time lost in the process.
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Score 10 out of 10
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Pros and Cons

  • Detailed Aging reports very easy to follow and helpful in our business.
  • Navigation around appointment scheduler is excellent.
  • Creating custom templates with AMD convenient.
  • Best part--when system is slow, I can instantly send feedback on it, and see results soon!
  • Adding and Deleting provider columns complicated.
  • Would have loved to have one point of contact at all times and have that person answer on the third ring (see, this is me really reaching--because as far as my job functions were concerned, the product was absolutely fantastic. I have no complaints).
  • Working electronic insurance error reports in the system was a nightmare.
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September 07, 2016

It's as Easy as 123!

Score 10 out of 10
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Pros and Cons

  • Advanced MD keeps our practice orderly on which doctors to schedule the patients with.
  • Easy to access different locations and different doctors.
  • Makes electronic faxing quicker and more efficient.
  • There are sometimes glitches where it runs slow.
  • It would be easier to save new patients on the same screen to schedule them.
  • I'd like to be able to do the recall patients differently.
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Score 10 out of 10
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Pros and Cons

  • The customer service at ADP AdvancedMD is second to none. The just created an 'Idea Share' area where clients can talk to each other and offer suggestions on making the software better. They listen to their clients and take suggestions into consideration when considering what updates to include in their next release.
  • The product is very user friendly on both sides (PM and EHR). I have used other products in the past and find ADP AdvancedMD to be to be easiest to navigate.
  • Training and Implementation is great! They give clients the tools and resources necessary to be successful. From an online help file, to videos, to a consultant to help get you started, ADP AdvancedMD wants you to succeed.
  • Unapplied credits could be handled better within the software. It would be very beneficial to have the option to automatically apply unapplied credits to patients accounts across the board with a click of a button.
  • Facilities need to be able to be tied directly to Provider Profiles to make reporting easier.
  • You must use Internet Explorer with ADP AdvancedMD. It would be better if you could use it with Chrome, Firefox, etc.
  • Needs the ability to use the product on a MAC.
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Score 9 out of 10
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Pros and Cons

  • Easy to Learn
  • Streamline workflows
  • Promotes efficiency
  • Lack of custom reporting or ease of custom reporting
  • Schedule templates somewhat limiting for large groups or unique scheduling situations
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About AdvancedPM

AdvancedMD (the company formerly owned by ADP) offers AdvancedPM, the company's medical practice management platform combining EHR / EMR capabilities with front office automation and workforce scheduling, medical billing, and advanced revenue reporting capabilities.

AdvancedPM Technical Details

Operating Systems: Unspecified
Mobile Application:No