Likelihood to Recommend CARET (Abacus Data Systems, Inc. )
Amicus Attorney can probably be deployed very well in a law office that has a manager specifically dedicated to making it run smoothly, and who can keep track of the contacts, etc. In our firm, no one can spend the time to do this, so the information stored by Amicus gets a little disorganized, which has the effect of slowing us down
Read full review 1. Small and medium-sized law firms: Smokeball is specifically designed for small and medium-sized law firms, making it well suited for this type of organization. 2. Firms looking to streamline their workflow: Smokeball's range of features, including document management, time tracking, email management, calendar management, and task management, make it well suited for firms looking to streamline their operations and increase efficiency. 3. Firms looking to improve collaboration: Smokeball's centralized document repository and task management system make it easy for teams to collaborate and access information, making it well suited for firms looking to improve collaboration among team members.
Read full review Pros CARET (Abacus Data Systems, Inc. )
Very efficient calendaring with sync to Outlook calendar (option of Exchange or Outlook level synchronization). Case management including contacts, emails, documents, etc. to keep everything in one consolidated place. Document automation including Word merging or HotDocs (third party). Take case data including custom pages and fields and instantly create documents based on templates with ease. Read full review Document Management: Smokeball provides a centralized document repository where users can store and organize all their case-related documents. This helps to improve document accessibility and collaboration among team members. Time Tracking: Smokeball automatically tracks time spent on a case, eliminating the need for manual time tracking. This results in improved billing accuracy and helps the firm to accurately bill clients for the time spent on their cases. Email Management: Smokeball integrates with a user's email account and automatically categorizes emails as they come in. This helps users to quickly find and access important emails, reducing the amount of time spent searching for information. Read full review Cons CARET (Abacus Data Systems, Inc. )
Partner channel doesn't really exist anymore Support of the product is extremely poor License agreement states you can only run it in their data center (not Azure or AWS, really Amicus?) Read full review User Interface: Some users have reported that the user interface could be improved to make it more user-friendly and intuitive. Customer Support: Some users have reported long response times and inconsistent quality of customer support, which could be improved to provide better service to users Mobile Accessibility: Currently, Smokeball does not have a mobile app, which limits accessibility for users who are frequently on the go. Read full review Alternatives Considered CARET (Abacus Data Systems, Inc. )
In the time that I have been with my firm, we have not used any other comparable software. As a result I can't compare it to anything else that is out there
Read full review Return on Investment CARET (Abacus Data Systems, Inc. )
Large software investment, if not properly configured and utilized this can be a time and money vacuum. If law firm does not have a consistent personality among employees, buy-in may be difficult as it's a significant workflow change for users. Can greatly benefit law firm if used properly and across board for all employees. Uniform data organization for cases and custom pages add to personalizing software for firm. Read full review Increased efficiency Improved accuracy Improved collaboration Read full review ScreenShots