Avaya Enterprise Cloud is enabling my business to grow
Avaya Enterprise Cloud has helped scale my business by enabling me to move away from an on-premises solution. Also, it opened up a lot …
Overview
What is Avaya Enterprise Cloud?
Avaya Enterprise Cloud (replacing the former ReadyNow on OneCloud) is a secure, dedicated cloud solution for Avaya's enterprise level customers. The solution is presented as a fully compliant and protected private cloud with end-to-end security and built-in recovery measures, that…
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Product Details
- About
- Competitors
- Tech Details
What is Avaya Enterprise Cloud?
Avaya Enterprise Cloud is a dedicated cloud communication and collaboration solution designed to enable enterprises and organizations around the world to create effortless and complete customer or constituent and employee experiences. It offers comprehensive contact center capabilities for a high-capacity, robust contact center and an extensive set of unified communications functions for the modern way of work, such as video meetings, conferencing, calling, messaging, mobility, and workstream collaboration.
Avaya Enterprise Cloud Competitors
Avaya Enterprise Cloud Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
| Supported Countries | Global |
| Supported Languages | Multiple Languages available |
Avaya Enterprise Cloud Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 0% |
| Mid-Size Companies (51-500 employees) | 0% |
| Enterprises (more than 500 employees) | 100% |
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Reviews and Ratings
(8)Reviews
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Avaya Enterprise Cloud has helped scale my business by enabling me to move away from an on-premises solution. Also, it opened up a lot more possibilities to improve my business by reselling new add on's ad value for customers. My tech support team, who service multiple customers, is very efficient with the use of Avaya Enterprise Cloud.
- Seamless WFH connectivity
- New interface and ease of working for agents
- CX improvement
- Interops capability and middle ware with BYOD
- Omni channel on pure cloud needs more development
- Call back assist
- Omni channel
- Voice bot
- Cost saving from on-premises decommissioning
Avaya Enterprise Cloud had the ability to give us a hosted private cloud over Genesys.
June 23, 2023
Avaya Enterprise Private Cloud
we have moved our entire on premise telecom environment to the Avaya Enterprise Cloud and this has been very beneficial for our small telecommunications team as it frees up our team to work on the issues that more directly affect our users and improve their tools and experiences
- Configuring and providing Avaya Workplace for all staff
- back end upgrades and certificates
- excellent customer support and advocacy
- the Admin Portal needs to be improved to be much more robust
- Support Teams need to understand the difference between on premise and in the cloud applications
- Avaya Workplace
- redundancy
- upgrades & certificates
- support
- when I retire my supervisor will not need to replace me
- no more time spent on certificates and upgrades
because it met our organizations needs