Avaya Enterprise Cloud vs. Google Cloud Contact Center AI
Avaya Enterprise Cloud vs. Google Cloud Contact Center AI
Product | Rating | Most Used By | Product Summary | Starting Price |
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Avaya Enterprise Cloud | Enterprise companies (1,001+ employees) | Avaya Enterprise Cloud (replacing the former ReadyNow on OneCloud) is a secure, dedicated cloud solution for Avaya's enterprise level customers. The solution is presented as a fully compliant and protected private cloud with end-to-end security and built-in recovery measures, that are designed for scale. It is used to support cloud-based telephony and call control, voicemail and instant messaging, team engagement and conferencing, and mobility features and emergency calling. | N/A | |
Google Cloud Contact Center AI | N/A | Google has launched a cloud based contact center software which uses artificial intelligence (AI) to improve the customer experience and provide real-time insights for agents. Announced in July 2018, this product adds three core AI functionalities to the contact center software tool belt with its Dialogflow feature: virtual agents, AI assistance for human agents, and contact center analytics. Google’s product streamlines inbound and outbound communications by… | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Avaya Enterprise Cloud | Google Cloud Contact Center AI | |
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Small Businesses | No answers on this topic | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | No answers on this topic | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | No answers on this topic | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Avaya Enterprise Cloud | Google Cloud Contact Center AI | |
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Likelihood to Recommend | 8.6 (2 ratings) | 8.5 (13 ratings) |
Likelihood to Renew | - (0 ratings) | 9.0 (1 ratings) |
Usability | - (0 ratings) | 9.0 (1 ratings) |
Avaya Enterprise Cloud | Google Cloud Contact Center AI | |
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Likelihood to Recommend | Avaya | Google |
Pros | Avaya | Google |
Cons | Avaya | Google |
Likelihood to Renew | Avaya No answers on this topic | Google |
Usability | Avaya No answers on this topic | Google |
Alternatives Considered | Avaya | Google |
Return on Investment | Avaya | Google |
ScreenShots |