Basic features
June 23, 2023

Basic features

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Avaya IP Office

It is my main telecom system. It solves my phone needs.
  • Call Rerouting is getting call to the right person.
  • Auto attendant in use to route calls.
  • Nice interface with features.
  • Voicemail enhancement.
  • More SMS.
  • It helps to get my business going.

Do you think Avaya IP Office delivers good value for the price?

Yes

Are you happy with Avaya IP Office's feature set?

Yes

Did Avaya IP Office live up to sales and marketing promises?

Yes

Did implementation of Avaya IP Office go as expected?

Yes

Would you buy Avaya IP Office again?

Yes

It meets the ease of routing calls.

Avaya IP Office Feature Ratings

Hosted PBX
8
Multi-level Interactive Voice Response (IVR)
8
Directory of employee names
8
Answering rules
8
Call recording
Not Rated
Call park
7
Call screening
7
Message alerts
7
Business SMS/External Messaging
8
Online Fax
Not Rated
Voicemail Transcription
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated
High quality audio
8
High quality video
8
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
Not Rated
Desktop sharing
Not Rated
Live chat
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated