Avaya IP Office vs. Vonage Business Communications

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Avaya IP Office
Score 7.7 out of 10
N/A
Avaya IP Office is a communications solution for small and medium-size businesses. It is available in the cloud, on premise or hybrid deployments are all supported with IP Office along with the ability to migrate from one to the other. The included Avaya Equinox experience provides a single app for voice, video, messaging, conferencing and calendar and keeps employees productive on any device, from any location.
$82
per user/per month
Vonage Business Communications
Score 7.6 out of 10
N/A
Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.N/A
Pricing
Avaya IP OfficeVonage Business Communications
Editions & Modules
Voice
$82
per user/per month
Digital
$129
per user/per month
No answers on this topic
Offerings
Pricing Offerings
Avaya IP OfficeVonage Business Communications
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Avaya IP OfficeVonage Business Communications
Top Pros
Top Cons
Features
Avaya IP OfficeVonage Business Communications
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Avaya IP Office
6.5
9 Ratings
22% below category average
Vonage Business Communications
-
Ratings
High quality audio6.59 Ratings00 Ratings
High quality video6.57 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Avaya IP Office
7.1
5 Ratings
12% below category average
Vonage Business Communications
-
Ratings
Desktop sharing7.15 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Avaya IP Office
6.7
6 Ratings
17% below category average
Vonage Business Communications
-
Ratings
Calendar integration5.85 Ratings00 Ratings
Meeting initiation6.75 Ratings00 Ratings
Record meetings / events7.63 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Avaya IP Office
5.8
3 Ratings
28% below category average
Vonage Business Communications
-
Ratings
Live chat5.83 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Avaya IP Office
6.1
6 Ratings
21% below category average
Vonage Business Communications
-
Ratings
User authentication5.96 Ratings00 Ratings
Participant roles & permissions6.25 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Avaya IP Office
6.6
8 Ratings
21% below category average
Vonage Business Communications
9.4
5 Ratings
14% above category average
Hosted PBX6.25 Ratings9.03 Ratings
Multi-level Interactive Voice Response (IVR)6.58 Ratings9.04 Ratings
Directory of employee names7.08 Ratings10.05 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Avaya IP Office
6.4
9 Ratings
25% below category average
Vonage Business Communications
9.4
5 Ratings
14% above category average
Answering rules7.99 Ratings10.05 Ratings
Call recording7.07 Ratings8.12 Ratings
Call park8.19 Ratings9.04 Ratings
Call screening6.58 Ratings10.03 Ratings
Message alerts6.48 Ratings10.05 Ratings
Business SMS/External Messaging5.94 Ratings00 Ratings
Online Fax4.33 Ratings00 Ratings
Voicemail Transcription5.34 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Avaya IP Office
6.8
7 Ratings
24% below category average
Vonage Business Communications
10.0
5 Ratings
15% above category average
Mobile app for iOS6.87 Ratings10.05 Ratings
Mobile app for Android6.86 Ratings10.04 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Avaya IP Office
6.5
6 Ratings
14% below category average
Vonage Business Communications
-
Ratings
Centralized communications management7.35 Ratings00 Ratings
Team messaging6.64 Ratings00 Ratings
Team document sharing5.74 Ratings00 Ratings
Call and meeting analytics6.45 Ratings00 Ratings
Best Alternatives
Avaya IP OfficeVonage Business Communications
Small Businesses
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.2 out of 10
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.2 out of 10
Medium-sized Companies
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.2 out of 10
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.2 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Avaya IP OfficeVonage Business Communications
Likelihood to Recommend
8.0
(12 ratings)
1.8
(22 ratings)
Likelihood to Renew
9.1
(1 ratings)
10.0
(1 ratings)
Usability
7.3
(1 ratings)
7.5
(2 ratings)
Support Rating
-
(0 ratings)
8.5
(10 ratings)
Implementation Rating
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
Avaya IP OfficeVonage Business Communications
Likelihood to Recommend
Avaya
So I haven't had one where it's not appropriate at all unless somebody was going pure cloud. Obviously, this is not a cloud product, but from an on-premise solution like the IP office is, we've sold it to companies that have five users and we've sold it to customers that have thousands of users. So it's very expandable, adjustable to be it's hybrid, so it's IP and digital mix capabilities. So that's a strong suit.
Read full review
Vonage
Vonage Business Cloud is well suited if you have small or limited IT staff and/or you have many remote workers and little or no on-prem hardware. I would recommend Vonage to small to medium-sized businesses. It would not be well suited to a large organization where everyone works in the same building and the IT staff has servers and staff to manage a VoIP system.
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Pros
Avaya
  • Centralization is key. If you want to have all of your facilities on one phone system, to help mitigate telecom costs this is the system for you. You purchase the necessary licensing (one time purchase) and the licenses stay with you as long as you stay on that platform!
  • Flexibility is fantastic. Whether you want to use the IP Office as a key system, or replace your existing partner system, or run as a PBX. This system will do it all, I was very impressed with the compatibility of the IP Office with legacy equipment. Have a Partner system? Not a problem. Have a Definity system? Not a problem!
  • Broad based technology. You can utilize CO trunks (POTS lines), ISDN/PRI, T1, SIP, etc.... What ever your carrier hands off to you the IP Office can integrate with. No need to work with a third party vendor to get your interface up and running. AVAYA is a one stop shop, and if you have an existing warranty, just upgrade your IPOSS information on the system and your new hardware is covered.
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Vonage
  • Eliminates physical phone consoles that can be pricey and unnecessary for staff.
  • Has a companion app that allows you to use your personal cell phone to check messages or make calls.
  • The desktop application is easy to use and has a number of customizable settings so that the app can be minimized but alert you of incoming calls.
Read full review
Cons
Avaya
  • Rush for updates. At times an updated will fix one problem, and inadvertently create another. However with due diligence from your business partner (Tektivity) patches are tested before being rolled out in production environments.
  • Part itemization. If you purchase a new system, the power cord does not come with the unit, that is a separate part. Very minor in the grand scheme of things but as a reseller and a customer still somewhat annoying.
  • Large convoluted organization. As a user trying to navigate the AVAYA website, and track down information can be daunting. Even calling support can be challenging, you never know if your call will be routed to India, Brazil, or Denver. That is why the relationship with Tektivity is so important. You can leverage your business partner to get the answers you need so you can spend your time tackling issues that need your attention.
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Vonage
  • They do not take billing support calls. Online chat only. That can be dicey.
  • Desktop app can have some hiccups and there are frequent updates. Sometimes it switches from my headset to webcam for no reason I can tell. Miss the call be for I figure it out.
  • Text messaging does not handle images. Frustrates my clients when they think they can send me a pic of a signed doc or vin# and I don't get it.
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Likelihood to Renew
Avaya
Oddly enough I have been impressed with the IP Office platform so much that I have integrated one into my home. My wife was not happy with it initially but once she started using it she was very happy with the results. It helped that I programmed it to work just like a home phone but with features and options that I can utilize remotely. I would be more than happy to put an AVAYA IP Office against any other phone system on the market, and let you be the judge.
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Vonage
No answers on this topic
Usability
Avaya
No answers on this topic
Vonage
I thought it had very practical and useful usability. It has a clean and simple interface with large fonts that make it easy to read. It isn't particularly difficult, although figuring out some operations may be a bit challenging. For the most part though, it isn't very difficult to use
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Support Rating
Avaya
No answers on this topic
Vonage
We hardly have any issues with it to where we need to call them. There was a point where our connections across the board were terrible and it held us up in production quite a bit but since then things have been pretty simple and streamlined.
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Alternatives Considered
Avaya
Much better feature set with Avaya IP Office, and I really feel you're getting feature-rich telephony for a well priced switch. The system is very adaptable and a much better fit than legacy key systems and cloud-based UCaaS solutions competing in the same market.
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Vonage
We believe Vonage Business Cloud is best for our organization over the AT&T and the Verizon platforms for several reasons including price, ease of use, connectivity, and other options. Since we have implemented this solution along with newer Polycom phones, we have had very few issues with our phones or our phone platform.
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Return on Investment
Avaya
  • When selling to a prospective customer, I always do a 10 yr ROI to show the benefits of Avaya IP Office or ACO and which scenario would fit best.
  • CAPEX vs OPEX
  • Number of phones needed as well as other features need to be considered to determine if Avaya IP Office fits best.
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Vonage
  • We were able to remove expensive and out of date phones, and replace them with the user's choice of a new phone or Bluetooth, so we saved money.
  • There was training time that needed to be committed for a 50+ person office which reduced productivity for a while.
Read full review
ScreenShots