Avaya IP Office Review
September 10, 2023

Avaya IP Office Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Avaya IP Office

It's a phone system. We use it to make phone calls.
  • It is a phone system. It dials calls, makes sure there's a secure login, and keeps securities actually quite good on it. It provides and allows for VPN access into the VPN phones, into it via SIP or via IP sac, and has a good voicemail system.
  • I would think it would be more useful if it was more compatible with the Avaya Aura solution as opposed to being a completely different stream. That's just my opinion on that one.
  • It's actually had a good effect on the ROI. It brought our costs way down from the Avaya Aura solution and it serves all the needs that the Aura Solution did.
We've used Avaya Aura in the past and we got rid of that because the maintenance costs were too high.

Do you think Avaya IP Office delivers good value for the price?

Yes

Are you happy with Avaya IP Office's feature set?

Yes

Did Avaya IP Office live up to sales and marketing promises?

Yes

Did implementation of Avaya IP Office go as expected?

No

Would you buy Avaya IP Office again?

No

Well, it seems to be well-suited. A distributed office like ours, which is over a hundred people in many locations, it seems to be suited for any kind of small business. I would not see it suited for larger offices or where there are two or more large locations. It does work in that area, but I don't think it's as well suited for anywhere over 500 to a thousand people.

Avaya IP Office Feature Ratings

Not Rated
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
Not Rated
Answering rules
Not Rated
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Business SMS/External Messaging
Not Rated
Online Fax
Not Rated
Voicemail Transcription
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated
High quality audio
Not Rated
High quality video
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
Not Rated
Desktop sharing
Not Rated
Live chat
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated