Avaya IP Office

We currently use Avaya IP Office as our phone system. This helps us keep compliant with phone recordings, giving us the ability to pause …

Avaya IP Office

7 out of 10

October 02, 2023

The IP office is installed for all of our users. Our help desk staff is currently using it to address customer issues.

Avaya IP Office Review

9 out of 10

September 10, 2023

It's a phone system. We use it to make phone calls.

Avaya IP Office Review

10 out of 10

September 10, 2023

So not only do we sell the Avaya IP Office, but we use it in our office as well. So we use it for multiple things. Obviously, we have a …

Great all-in-one box for all your UC needs!

7 out of 10

June 27, 2023

Perfect fit for an on-prem smb to Midmarket UC system that can scale. Nothing beats the feature-rich all in box system.

Avaya IP Office cost analysis

9 out of 10

June 27, 2023

Everyday communication for business processes.

Avaya IP Office from CALA perspective

8 out of 10

June 27, 2023

It is our lead product for on-premise communications for our small to medium-business market segment.

Why Avaya IP Office makes sense

10 out of 10

June 27, 2023

I am a business partner, so I quote, demo, sell, implement, maintain and am certified in all aspects of Avaya IP Office and ACO.

Best Small site solution

9 out of 10

June 27, 2023

Easy to use, easy to setup and sync for multiple locations.

Satisfaction

10 out of 10

June 27, 2023

I am using the Avaya IP Office for our Contact Center and also Back Office. We are providing Contact Center Services for several end …

Basic features

9 out of 10

June 23, 2023

It is my main telecom system. It solves my phone needs.

Avaya IP Office - PBX for today and tomorrow

10 out of 10

April 29, 2015

Not only do we sell the Avaya IP Office but we use in our own organization. We were recently purchased by Carrier Access, and due to the …

Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features

Call park (9)
8.1
81%
Answering rules (9)
7.9
79%
Multi-level Interactive Voice Response (IVR) (8)
6.5
65%
High quality audio (9)
6.5
65%

Reviewer Pros & Cons

View all pros & cons

Phone receptionist
Use of desk phones

Verified User

Advisor in Professional Services

Financial Services Company, 11-50 employees

Call center
There are sometimes issues with audio speech paths

Denise Maleno

Director of Accounting

Convergent Solutions Group (Telecommunications, 11-50 employees)

Video Reviews

3 videos

View Playlist

Avaya IP Office Review | The unfiltered truth from a territory manager

03:17

Avaya IP Office Review from a Systems Engineer

03:17

Solutions Engineer's real take | Avaya IP Office Review

04:50

Pricing

View all pricing

Voice

$82

Cloud

per user/per month

Digital

$129

Cloud

per user/per month

Entry-level set up fee?

No setup fee

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

6.5

Avg 7.9

Screen Sharing

Features related to remote screen sharing capabilities.

7.1

Avg 7.8

Online Meetings / Events

Features related to hosting and attending meetings and events online.

6.7

Avg 7.9

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

5.8

Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

6.1

Avg 7.5

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

6.6

Avg 8.1

Call Management

Customized phone system settings

6.4

Avg 7.9

7.9
Answering rules
(9) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
7
Call recording
(7) Ratings
Automatic recording of inbound and outbound calls
8.1
Call park
(9) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
6.5
Call screening
(8) Ratings
Ability to block numbers or send calls directly to voicemail
6.4
Message alerts
(8) Ratings
Receive SMS and email message notifications for voice and fax messages
5.9
Business SMS/External Messaging
(4) Ratings
Unlimited SMS and/or MMS with clients
4.3
Online Fax
(3) Ratings
Ability to send and receive faxes over the internet
5.3
Voicemail Transcription
(4) Ratings
AI-powered voice-to-text transcription of voicemails

Mobile apps

Apps are compatible with mobile devices.

6.8

Avg 8.1

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

6.5

Avg 7.4

Product Details

About
Integrations
Competitors
Tech Details
FAQs

What is Avaya IP Office?

The globally available Avaya IP Office delivers a full-featured unified communications platform implemented and managed on premises. IP Office offers capabilities that supports customer and employee interactions and experiences.

Avaya IP Office Integrations

Mattersight Predictive Behavioral Routing (discontinued)

Avaya IP Office Competitors

Fathom
Genesys
Cisco

Avaya IP Office Technical Details

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	No

Frequently Asked Questions

Avaya IP Office is a communications solution for small and medium-size businesses. It is available in the cloud, on premise or hybrid deployments are all supported with IP Office along with the ability to migrate from one to the other. The included Avaya Equinox experience provides a single app for voice, video, messaging, conferencing and calendar and keeps employees productive on any device, from any location.

Fathom are common alternatives for Avaya IP Office.

Reviewers rate Call park highest, with a score of 8.1.

The most common users of Avaya IP Office are from Small Businesses (1-50 employees).

Comparisons

View all alternatives

Compare with

Reviews and Ratings

(23)

Attribute Ratings

Reviews

(1-11 of 11)

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January 10, 2024

Phone system that does what you require with additional features

Verified User

Advisor in Professional Services

Financial Services Company, 11-50 employees

Score 9 out of 10

Vetted Review

Verified User

Avaya IP Office Feature Ratings

Cloud PBX (3)

83.33333333333334%

8.3

Hosted PBX: 80%
8.0
Multi-level Interactive Voice Response (IVR): 90%
9.0
Directory of employee names: 80%
8.0

Call Management (8)

42.5%

4.3

Answering rules: 100%
10.0
Call recording: 80%
8.0
Call park: 100%
10.0
Call screening: 60%
6.0
Message alerts: N/A
N/A
Business SMS/External Messaging: N/A
N/A
Online Fax: N/A
N/A
Voicemail Transcription: N/A
N/A

Mobile apps (2)

90%

9.0

Mobile app for iOS: 90%
9.0
Mobile app for Android: 90%
9.0

Performance & Compatibility of Online Events Software (2)

70%

7.0

High quality audio: 70%
7.0
High quality video: 70%
7.0

Online Meetings / Events (3)

N/A

Calendar integration: N/A
N/A
Meeting initiation: N/A
N/A
Record meetings / events: N/A
N/A

Screen Sharing (1)

N/A

Desktop sharing: N/A
N/A

Online Events Collaboration (1)

N/A

Live chat: N/A
N/A

Online Events Security (2)

80%

8.0

User authentication: 80%
8.0
Participant roles & permissions: 80%
8.0

Unified Communications Platform and Collaboration (4)

17.5%

1.8

Centralized communications management: N/A
N/A
Team messaging: N/A
N/A
Team document sharing: N/A
N/A
Call and meeting analytics: 70%
7.0

October 02, 2023

Avaya IP Office

Denise Maleno

Director of Accounting

Convergent Solutions Group (Telecommunications, 11-50 employees)

Score 7 out of 10

Vetted Review

Avaya IP Office Feature Ratings

Cloud PBX (3)

73.33333333333333%

7.3

Hosted PBX: 70%
7.0
Multi-level Interactive Voice Response (IVR): 70%
7.0
Directory of employee names: 80%
8.0

Call Management (8)

70%

7.0

Answering rules: 70%
7.0
Call recording: 70%
7.0
Call park: 60%
6.0
Call screening: 80%
8.0
Message alerts: 70%
7.0
Business SMS/External Messaging: 70%
7.0
Online Fax: 60%
6.0
Voicemail Transcription: 80%
8.0

Mobile apps (2)

30%

3.0

Mobile app for iOS: 60%
6.0
Mobile app for Android: N/A
N/A

Performance & Compatibility of Online Events Software (2)

35%

3.5

High quality audio: 70%
7.0
High quality video: N/A
N/A

Online Meetings / Events (3)

40%

4.0

Calendar integration: 60%
6.0
Meeting initiation: 60%
6.0
Record meetings / events: N/A
N/A

Screen Sharing (1)

80%

8.0

Desktop sharing: 80%
8.0

Online Events Collaboration (1)

N/A

Live chat: N/A
N/A

Online Events Security (2)

80%

8.0

User authentication: 80%
8.0
Participant roles & permissions: 80%
8.0

Unified Communications Platform and Collaboration (4)

65%

6.5

Centralized communications management: 70%
7.0
Team messaging: 70%
7.0
Team document sharing: 60%
6.0
Call and meeting analytics: 60%
6.0

September 10, 2023

Avaya IP Office Review

Verified User

Engineer in Other

Telecommunications Company, 51-200 employees

Score 9 out of 10

Vetted Review

Verified User

Avaya IP Office Feature Ratings

Cloud PBX (3)

N/A

Hosted PBX: N/A
N/A
Multi-level Interactive Voice Response (IVR): N/A
N/A
Directory of employee names: N/A
N/A

Call Management (8)

N/A

Answering rules: N/A
N/A
Call recording: N/A
N/A
Call park: N/A
N/A
Call screening: N/A
N/A
Message alerts: N/A
N/A
Business SMS/External Messaging: N/A
N/A
Online Fax: N/A
N/A
Voicemail Transcription: N/A
N/A

Mobile apps (2)

N/A

Mobile app for iOS: N/A
N/A
Mobile app for Android: N/A
N/A

Performance & Compatibility of Online Events Software (2)

N/A

High quality audio: N/A
N/A
High quality video: N/A
N/A

Online Meetings / Events (3)

N/A

Calendar integration: N/A
N/A
Meeting initiation: N/A
N/A
Record meetings / events: N/A
N/A

Screen Sharing (1)

N/A

Desktop sharing: N/A
N/A

Online Events Collaboration (1)

N/A

Live chat: N/A
N/A

Online Events Security (2)

N/A

User authentication: N/A
N/A
Participant roles & permissions: N/A
N/A

Unified Communications Platform and Collaboration (4)

N/A

Centralized communications management: N/A
N/A
Team messaging: N/A
N/A
Team document sharing: N/A
N/A
Call and meeting analytics: N/A
N/A

September 10, 2023

Avaya IP Office Review

Nathan Burgess

Territory Manager

AT&T (Telecommunications, 10,001+ employees)

Score 10 out of 10

Vetted Review

Avaya IP Office Feature Ratings

Cloud PBX (3)

N/A

Hosted PBX: N/A
N/A
Multi-level Interactive Voice Response (IVR): N/A
N/A
Directory of employee names: N/A
N/A

Call Management (8)

N/A

Answering rules: N/A
N/A
Call recording: N/A
N/A
Call park: N/A
N/A
Call screening: N/A
N/A
Message alerts: N/A
N/A
Business SMS/External Messaging: N/A
N/A
Online Fax: N/A
N/A
Voicemail Transcription: N/A
N/A

Mobile apps (2)

N/A

Mobile app for iOS: N/A
N/A
Mobile app for Android: N/A
N/A

Performance & Compatibility of Online Events Software (2)

N/A

High quality audio: N/A
N/A
High quality video: N/A
N/A

Online Meetings / Events (3)

N/A

Calendar integration: N/A
N/A
Meeting initiation: N/A
N/A
Record meetings / events: N/A
N/A

Screen Sharing (1)

N/A

Desktop sharing: N/A
N/A

Online Events Collaboration (1)

N/A

Live chat: N/A
N/A

Online Events Security (2)

N/A

User authentication: N/A
N/A
Participant roles & permissions: N/A
N/A

Unified Communications Platform and Collaboration (4)

N/A

Centralized communications management: N/A
N/A
Team messaging: N/A
N/A
Team document sharing: N/A
N/A
Call and meeting analytics: N/A
N/A

June 27, 2023

Great all-in-one box for all your UC needs!

Verified User

Engineer in Sales

Telecommunications Company, 51-200 employees

Score 7 out of 10

Vetted Review

Avaya IP Office Feature Ratings

Cloud PBX (3)

46.66666666666667%

4.7

Hosted PBX: 50%
5.0
Multi-level Interactive Voice Response (IVR): 30%
3.0
Directory of employee names: 60%
6.0

Call Management (8)

52.5%

5.3

Answering rules: 80%
8.0
Call recording: 50%
5.0
Call park: 100%
10.0
Call screening: 40%
4.0
Message alerts: 50%
5.0
Business SMS/External Messaging: 50%
5.0
Online Fax: 40%
4.0
Voicemail Transcription: 10%
1.0

Mobile apps (2)

75%

7.5

Mobile app for iOS: 80%
8.0
Mobile app for Android: 70%
7.0

Performance & Compatibility of Online Events Software (2)

65%

6.5

High quality audio: 70%
7.0
High quality video: 60%
6.0

Online Meetings / Events (3)

73.33333333333333%

7.3

Calendar integration: 80%
8.0
Meeting initiation: 70%
7.0
Record meetings / events: 70%
7.0

Screen Sharing (1)

100%

10.0

Desktop sharing: 100%
10.0

Online Events Collaboration (1)

60%

6.0

Live chat: 60%
6.0

Online Events Security (2)

45%

4.5

User authentication: 40%
4.0
Participant roles & permissions: 50%
5.0

Unified Communications Platform and Collaboration (4)

77.5%

7.8

Centralized communications management: 90%
9.0
Team messaging: 90%
9.0
Team document sharing: 60%
6.0
Call and meeting analytics: 70%
7.0

June 27, 2023

Avaya IP Office cost analysis

Verified User

Executive in Corporate

Information Technology & Services Company, 11-50 employees

Score 9 out of 10

Vetted Review

Verified User

Avaya IP Office Feature Ratings

Cloud PBX (3)

70%

7.0

Hosted PBX: 60%
6.0
Multi-level Interactive Voice Response (IVR): 80%
8.0
Directory of employee names: 70%
7.0

Call Management (8)

66.25%

6.6

Answering rules: 90%
9.0
Call recording: 60%
6.0
Call park: 80%
8.0
Call screening: 70%
7.0
Message alerts: 60%
6.0
Business SMS/External Messaging: 60%
6.0
Online Fax: 40%
4.0
Voicemail Transcription: 70%
7.0

Mobile apps (2)

60%

6.0

Mobile app for iOS: 60%
6.0
Mobile app for Android: 60%
6.0

Performance & Compatibility of Online Events Software (2)

55%

5.5

High quality audio: 60%
6.0
High quality video: 50%
5.0

Online Meetings / Events (3)

40%

4.0

Calendar integration: 60%
6.0
Meeting initiation: 60%
6.0
Record meetings / events: N/A
N/A

Screen Sharing (1)

40%

4.0

Desktop sharing: 40%
4.0

Online Events Collaboration (1)

50%

5.0

Live chat: 50%
5.0

Online Events Security (2)

65%

6.5

User authentication: 70%
7.0
Participant roles & permissions: 60%
6.0

Unified Communications Platform and Collaboration (4)

52.5%

5.3

Centralized communications management: 50%
5.0
Team messaging: 50%
5.0
Team document sharing: 50%
5.0
Call and meeting analytics: 60%
6.0

June 27, 2023

Avaya IP Office from CALA perspective

Shawn Knight

Product Manager

Cable & Wireless Communications (Telecommunications, 1001-5000 employees)

Score 8 out of 10

Vetted Review

Avaya IP Office Feature Ratings

Cloud PBX (3)

50%

5.0

Hosted PBX: N/A
N/A
Multi-level Interactive Voice Response (IVR): 80%
8.0
Directory of employee names: 70%
7.0

Call Management (6)

81.66666666666666%

8.2

Answering rules: 80%
8.0
Call recording: 80%
8.0
Call park: 90%
9.0
Call screening: 80%
8.0
Message alerts: 90%
9.0
Voicemail Transcription: 70%
7.0

Mobile apps (2)

80%

8.0

Mobile app for iOS: 80%
8.0
Mobile app for Android: 80%
8.0

Performance & Compatibility of Online Events Software (2)

70%

7.0

High quality audio: 70%
7.0
High quality video: 70%
7.0

Online Meetings / Events (3)

76.66666666666667%

7.7

Calendar integration: 70%
7.0
Meeting initiation: 80%
8.0
Record meetings / events: 80%
8.0

Screen Sharing (1)

70%

7.0

Desktop sharing: 70%
7.0

Online Events Collaboration (1)

80%

8.0

Live chat: 80%
8.0

Online Events Security (2)

75%

7.5

User authentication: 80%
8.0
Participant roles & permissions: 70%
7.0

Unified Communications Platform and Collaboration (4)

85%

8.5

Centralized communications management: 90%
9.0
Team messaging: 80%
8.0
Team document sharing: 80%
8.0
Call and meeting analytics: 90%
9.0

June 27, 2023

Why Avaya IP Office makes sense

Kristina Hawthorne

Avaya Sr. Field Engineer

Entre Computer Solutions (Information Technology & Services, 11-50 employees)

Score 10 out of 10

Vetted Review

Avaya IP Office Feature Ratings

Cloud PBX (2)

95%

9.5

Multi-level Interactive Voice Response (IVR): 90%
9.0
Directory of employee names: 100%
10.0

Call Management (5)

88%

8.8

Answering rules: 90%
9.0
Call recording: 100%
10.0
Call park: 100%
10.0
Call screening: 70%
7.0
Message alerts: 80%
8.0

Mobile apps (2)

50%

5.0

Mobile app for iOS: 50%
5.0
Mobile app for Android: 50%
5.0

Performance & Compatibility of Online Events Software (2)

70%

7.0

High quality audio: 70%
7.0
High quality video: 70%
7.0

Online Meetings / Events (3)

16.666666666666668%

1.7

Calendar integration: 50%
5.0
Meeting initiation: N/A
N/A
Record meetings / events: N/A
N/A

Screen Sharing

N/A

Online Events Collaboration

N/A

Online Events Security (2)

20%

2.0

User authentication: 40%
4.0
Participant roles & permissions: N/A
N/A

Unified Communications Platform and Collaboration

N/A

June 27, 2023

Best Small site solution

Verified User

Consultant in Information Technology

Automotive Company, 51-200 employees

Score 9 out of 10

Vetted Review

Verified User

Avaya IP Office Feature Ratings

Cloud PBX (3)

43.33333333333333%

4.3

Hosted PBX: N/A
N/A
Multi-level Interactive Voice Response (IVR): 50%
5.0
Directory of employee names: 80%
8.0

Call Management (8)

28.75%

2.9

Answering rules: 90%
9.0
Call recording: N/A
N/A
Call park: 100%
10.0
Call screening: N/A
N/A
Message alerts: 40%
4.0
Business SMS/External Messaging: N/A
N/A
Online Fax: N/A
N/A
Voicemail Transcription: N/A
N/A

Mobile apps (2)

N/A

Mobile app for iOS: N/A
N/A
Mobile app for Android: N/A
N/A

Performance & Compatibility of Online Events Software (2)

25%

2.5

High quality audio: 50%
5.0
High quality video: N/A
N/A

Online Meetings / Events (3)

N/A

Calendar integration: N/A
N/A
Meeting initiation: N/A
N/A
Record meetings / events: N/A
N/A

Screen Sharing (1)

N/A

Desktop sharing: N/A
N/A

Online Events Collaboration (1)

N/A

Live chat: N/A
N/A

Online Events Security (2)

N/A

User authentication: N/A
N/A
Participant roles & permissions: N/A
N/A

Unified Communications Platform and Collaboration (4)

N/A

Centralized communications management: N/A
N/A
Team messaging: N/A
N/A
Team document sharing: N/A
N/A
Call and meeting analytics: N/A
N/A

June 27, 2023

Satisfaction

Marcos Hayashi

IT Services and Governance Manager

Interplayers (Hospital & Health Care, 1001-5000 employees)

Score 10 out of 10

Vetted Review

Verified User

Avaya IP Office Feature Ratings

Cloud PBX

N/A

Call Management (5)

100%

10.0

Answering rules: 100%
10.0
Call recording: 100%
10.0
Call park: 100%
10.0
Call screening: 100%
10.0
Message alerts: 100%
10.0

Mobile apps (2)

100%

10.0

Mobile app for iOS: 100%
10.0
Mobile app for Android: 100%
10.0

Performance & Compatibility of Online Events Software (2)

100%

10.0

High quality audio: 100%
10.0
High quality video: 100%
10.0

Online Meetings / Events (2)

100%

10.0

Meeting initiation: 100%
10.0
Record meetings / events: 100%
10.0

Screen Sharing (1)

100%

10.0

Desktop sharing: 100%
10.0

Online Events Collaboration

N/A

Online Events Security

N/A

Unified Communications Platform and Collaboration (1)

100%

10.0

Centralized communications management: 100%
10.0

June 23, 2023

Basic features

Verified User

C-Level Executive in Corporate

Real Estate Company, 1-10 employees

Score 9 out of 10

Vetted Review

Verified User

Avaya IP Office Feature Ratings

Cloud PBX (3)

80%

8.0

Hosted PBX: 80%
8.0
Multi-level Interactive Voice Response (IVR): 80%
8.0
Directory of employee names: 80%
8.0

Call Management (8)

46.25%

4.6

Answering rules: 80%
8.0
Call recording: N/A
N/A
Call park: 70%
7.0
Call screening: 70%
7.0
Message alerts: 70%
7.0
Business SMS/External Messaging: 80%
8.0
Online Fax: N/A
N/A
Voicemail Transcription: N/A
N/A

Mobile apps (2)

N/A

Mobile app for iOS: N/A
N/A
Mobile app for Android: N/A
N/A

Performance & Compatibility of Online Events Software (2)

80%

8.0

High quality audio: 80%
8.0
High quality video: 80%
8.0

Online Meetings / Events (3)

N/A

Calendar integration: N/A
N/A
Meeting initiation: N/A
N/A
Record meetings / events: N/A
N/A

Screen Sharing (1)

N/A

Desktop sharing: N/A
N/A

Online Events Collaboration (1)

N/A

Live chat: N/A
N/A

Online Events Security (2)

N/A

User authentication: N/A
N/A
Participant roles & permissions: N/A
N/A

Unified Communications Platform and Collaboration (4)

N/A

Centralized communications management: N/A
N/A
Team messaging: N/A
N/A
Team document sharing: N/A
N/A
Call and meeting analytics: N/A
N/A