B2W Maintain Helps Efficiently Manage our Fleet
Use Cases and Deployment Scope
I think Maintain is a great program that provides many benefits. We use the full suite of features of B2W Maintain and it covers nearly all our needs. Scheduling maintenance through the Programs module has been very helpful in keeping our fleet maintained, maintenance work doesn't get missed or fall through the cracks. Automatically creating work orders is a very helpful feature that saves time. Being able to submit tickets though track makes it easier for field employees to let our fleet employees know what work needs to be done and when it needs to be done. We also manage parts inventory through Maintain, using the Parts, Inventory and Purchasing modules. Equipment is tracked through the Equipment module. Time cards track work hours performed and on what equipment before being exported to payroll. The Schedule module helps organize and plan the requests and work orders the shops receive while presenting it an easy to read user interface. If there was anything I would improve it would be the sync between B2W and Viewpoint Vista and telematics imports. We've had some difficulties getting the equipment to sync over correctly b/c the fields we use in Vista don't always directly align with the fields in B2W, primarily separating equipment departments under the same company code. This is more of a system issue than a maintain issue, once the data is in there aren't many problems.
Pros
- Automatic Scheduling of Maintenance through Programs
- Other users can submit requests through track
- Telematics plug-ins help keep track of hours/mileage
- GPS location to track equipment
Cons
- Viewpoint Vista sync limits level of detail exchanged between systems
- Telematics import occasionally missed some readings
- Dashboards could be easier for common end user to configure
Most Important Features
- Programs
- Schedule
- Request and Work Orders
- Parts and Inventory
Return on Investment
- Regular maintenance is scheduled before a problem occurs
- Items are easily created and prioritized for the shop
- Mechanic hours (work orders assigned) can be easily managed
Alternatives Considered
Viewpoint Vista
Other Software Used
Viewpoint HR Management, ABBYY FlexiCapture, B2W Estimate, B2W Track