Broadvoice vs. Microsoft Teams

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Broadvoice
Score 8.8 out of 10
N/A
Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.
$10
monthly, 12 or 36 months per seat
Microsoft Teams
Score 8.0 out of 10
N/A
Microsoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.
$5
per month
Pricing
BroadvoiceMicrosoft Teams
Editions & Modules
b-hive Standard Seat - Call Paths
$7
per month
b-hive Metered Seat Cloud PBX
$10
per month per user
b-hive Pro Seat - Call Paths
$10
per month
SIP Trunking - Metered
$11
per month per user
SIP Trunking - Unlimited
$17
per month per user
b-hive Standard Seat Cloud PBX
$18
per month per user
b-hive Pro Seat Cloud PBX
$23
per month per user
Contact Center
Contact Sales
Free
$0.00
per user/per month
Microsoft 365 Business Basic
$5.00
per user/per month
Microsoft 365 Business Standard
$12.50
per user/per month
Office 365 E3
$20.00
per user/per month
Offerings
Pricing Offerings
BroadvoiceMicrosoft Teams
Free Trial
YesNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsPricing Based on 3 Year TermsDiscounts are available for non profit organizations.
More Pricing Information
Community Pulse
BroadvoiceMicrosoft Teams
Considered Both Products
Broadvoice
Chose Broadvoice
When I used Microsoft Teams telephony service, I didn't have the ability to send a text message to a cell phone, nor could I send faxes. As far as I can see, this gives Broadvoice's b-hive a distinct advantage over Teams telephony.
Chose Broadvoice
I evaluated multiple providers and checked for quality and feedback from providers. Net2Phone also stacked up well but Broadvoice was easier to go through the process and was rated as good or better in the feedback I looked at. I also looked at Zoom, Oooma, etc. but wanted a …
Chose Broadvoice
Very similar but more cost effective.
Chose Broadvoice
By far, the onboarding and support are hands down the difference. Onboarding staff is on top of all details, from setup to training to cutover. You always know where it all stands and that your requests will get answers on the first call. Don't forget those unique solutions to …
Chose Broadvoice
Both of these solutions with which I have experience were direct line dependent. I found Broadvoice to have as much, if not more stability along with Creator scope for outage function for today’s mobile and remote users.
Chose Broadvoice
I prefer Broadvoice to other PBX systems because this one gives users a lot more details and permissions.
Chose Broadvoice
While there were many features that these other competitors had, Broadvoice had exactly what we needed without being too onerous. Ease of use was a key factor for us and we found Broadvoice was fit that bill better than the others we evaluated.
Chose Broadvoice
Nextiva was our old provider, and their customer service went downhill over the years. I was constantly contacting tech support to resolve the same issues over and over again, and no one could explain why they kept happening. We were constantly losing our connection and unable …
Chose Broadvoice
We utilized another VOIP service (not listed above) and our service was constantly interrupted due to issues with internet stability. Broadvoice has provided uninterrupted service regardless of the stability of our internet provider.
Chose Broadvoice
Love their team approach. Sales, customer service, engineering all communicate well.
Chose Broadvoice
Saved money - $150 per month; integrated with Teams; better service and support.
Chose Broadvoice
With Broadvoice, I have been able to speak to a live customer service/support representative in under two minutes when calling. I really appreciate the amount of time this saves for our company.
Chose Broadvoice
We used an independent consultant when we moved to our current location 3 1/2 years ago and Broadvoice was the best choice for our needs at that time and has been able to grow with us along the way. We currently renewed our contract for three years.
Microsoft Teams

No answer on this topic

Top Pros
Top Cons
Features
BroadvoiceMicrosoft Teams
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Broadvoice
8.1
86 Ratings
1% above category average
Microsoft Teams
-
Ratings
High quality audio8.185 Ratings00 Ratings
High quality video8.125 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Broadvoice
8.1
17 Ratings
4% above category average
Microsoft Teams
-
Ratings
Desktop sharing8.117 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Broadvoice
7.5
16 Ratings
6% below category average
Microsoft Teams
-
Ratings
Calendar integration7.712 Ratings00 Ratings
Meeting initiation7.514 Ratings00 Ratings
Record meetings / events7.411 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Broadvoice
7.3
13 Ratings
5% below category average
Microsoft Teams
-
Ratings
Live chat7.313 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Broadvoice
8.0
28 Ratings
5% above category average
Microsoft Teams
-
Ratings
User authentication8.125 Ratings00 Ratings
Participant roles & permissions7.927 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Broadvoice
8.3
89 Ratings
2% above category average
Microsoft Teams
-
Ratings
Hosted PBX8.456 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)8.340 Ratings00 Ratings
Directory of employee names8.373 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Broadvoice
8.1
113 Ratings
0% below category average
Microsoft Teams
-
Ratings
Answering rules8.396 Ratings00 Ratings
Call recording8.367 Ratings00 Ratings
Call park8.287 Ratings00 Ratings
Call screening8.379 Ratings00 Ratings
Message alerts8.591 Ratings00 Ratings
Business SMS/External Messaging7.638 Ratings00 Ratings
Online Fax8.251 Ratings00 Ratings
Voicemail Transcription7.761 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Broadvoice
7.8
83 Ratings
7% below category average
Microsoft Teams
-
Ratings
Mobile app for iOS7.777 Ratings00 Ratings
Mobile app for Android7.943 Ratings00 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Broadvoice
7.7
39 Ratings
1% above category average
Microsoft Teams
-
Ratings
Centralized communications management8.333 Ratings00 Ratings
Team messaging7.621 Ratings00 Ratings
Team document sharing7.110 Ratings00 Ratings
Call and meeting analytics7.619 Ratings00 Ratings
Project Management
Comparison of Project Management features of Product A and Product B
Broadvoice
-
Ratings
Microsoft Teams
7.1
182 Ratings
10% below category average
Task Management00 Ratings7.4137 Ratings
Gantt Charts00 Ratings6.270 Ratings
Scheduling00 Ratings7.8153 Ratings
Workflow Automation00 Ratings6.695 Ratings
Mobile Access00 Ratings7.9174 Ratings
Search00 Ratings7.3160 Ratings
Visual planning tools00 Ratings6.5111 Ratings
Communication
Comparison of Communication features of Product A and Product B
Broadvoice
-
Ratings
Microsoft Teams
7.6
191 Ratings
5% below category average
Chat00 Ratings8.8190 Ratings
Notifications00 Ratings8.0189 Ratings
Discussions00 Ratings8.4177 Ratings
Surveys00 Ratings7.2104 Ratings
Internal knowledgebase00 Ratings6.9117 Ratings
Integrates with GoToMeeting00 Ratings6.947 Ratings
Integrates with Gmail and Google Hangouts00 Ratings6.143 Ratings
Integrates with Outlook00 Ratings8.8156 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Broadvoice
-
Ratings
Microsoft Teams
7.3
177 Ratings
11% below category average
Versioning00 Ratings7.0122 Ratings
Video files00 Ratings7.4150 Ratings
Audio files00 Ratings7.5152 Ratings
Document collaboration00 Ratings8.1164 Ratings
Access control00 Ratings7.5148 Ratings
Advanced security features00 Ratings6.9110 Ratings
Integrates with Google Drive00 Ratings6.153 Ratings
Device sync00 Ratings7.9124 Ratings
Best Alternatives
BroadvoiceMicrosoft Teams
Small Businesses
Nextiva
Nextiva
Score 9.2 out of 10
Stackby
Stackby
Score 9.6 out of 10
Medium-sized Companies
Nextiva
Nextiva
Score 9.2 out of 10
Troop Messenger
Troop Messenger
Score 9.7 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
Quickbase
Quickbase
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BroadvoiceMicrosoft Teams
Likelihood to Recommend
9.2
(257 ratings)
8.0
(269 ratings)
Likelihood to Renew
8.5
(15 ratings)
5.4
(9 ratings)
Usability
8.6
(13 ratings)
6.9
(52 ratings)
Availability
8.6
(2 ratings)
9.0
(1 ratings)
Performance
7.3
(2 ratings)
8.0
(1 ratings)
Support Rating
8.5
(14 ratings)
8.3
(113 ratings)
In-Person Training
9.1
(2 ratings)
-
(0 ratings)
Online Training
8.4
(2 ratings)
-
(0 ratings)
Implementation Rating
7.7
(7 ratings)
10.0
(1 ratings)
Configurability
6.8
(2 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
6.2
(7 ratings)
Product Scalability
5.9
(2 ratings)
10.0
(1 ratings)
Professional Services
-
(0 ratings)
7.0
(7 ratings)
Vendor post-sale
9.1
(2 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(2 ratings)
-
(0 ratings)
User Testimonials
BroadvoiceMicrosoft Teams
Likelihood to Recommend
Broadvoice
Broadvoice is extremely robust and well-suited for a variety of contexts, but I think it excels best in tighter-knit work environments where contacting each other is the main use as opposed to receiving many incoming calls from outside guests. There have been a few instances where I think the features would conflict with user intention -- namely, having a number linked to two different phones, but one phone was meant more for receiving outside calls and the other was an office phone in the same area. Because of this, if a guest called, it would disturb the office, but if a vendor called, the guest phone would also ring, leading to confusion. I think this is an instance of the peer ecosystem conflicting with a more customer-facing need, but if a peer line needed to contact that department, it is best to have both of them ring.
Read full review
Microsoft
Positive: The virtual workspace created for a work team within the same company, for the resemblance of information and communications in one place.Negative: The access for members of a non-profit organization who have external emails from the host but need the same access as an internal person since their volunteer work is part of the very core of the federation.
Read full review
Pros
Broadvoice
  • Broadvoice is excellent for customizing/tailoring to a business's specific needs.
  • Tech Support is easy to reach, and provides consistent help.
  • Onboarding new customers is very thorough and supportive. Changing phone systems is overwhelming and time-consuming. Broadvoice makes it as easy as possible with clear expectations and fantastic training.
Read full review
Microsoft
  • Virtual meetings - ease of set up and execution
  • File sharing! We build channels for projects, and being able to invite only project members is huge!
  • Peer-to-peer communications - being able to "ping" one of my colleagues, either text, video or call-only, on-demand, is what runs our business.
Read full review
Cons
Broadvoice
  • When changing users on the URL page there are some steps that can be a bit clunky based on the type of phone you're using.
  • Separating users devices into multiple locations inside the URL is nice but you're not able to move those users around if they do change spots in the company.
  • For some reason within the b-hive mobile app if I miss a call and then go into the app to check the call and exit the app I still show a notification icon constantly. It seems to be related to the the Chat portion of the app. If you go to that part of the app and refresh when you exit the app the notification icon is gone.
Read full review
Microsoft
  • The feature of notifications in the mobile application could be improved. Sometimes notifications of different teams are not visible and are only visible when the application is opened.
  • It uses lots of computational resources while running and thus, slows down the system sometimes.
  • It allows a few channels per team. The number of channels could be increased for better productivity.
Read full review
Likelihood to Renew
Broadvoice
Broadvoice is an ideal value. It's not the best possible IP based phone system but it's easily one of the best options if cost is a factor. We got a capable and easy to use product while lowering our costs, a total win-win.
Read full review
Microsoft
Microsoft Teams is included with our Office 365 subscription and we have no intention of migrating off of Office 365 and Microsoft products. Since Microsoft Teams is included for free with our Office 365 subscription, and since we enjoy all the features, benefits, and functionality, there is no question that our team will continue to use the product
Read full review
Usability
Broadvoice
Once the phones are operational it just works. Broadvoice will customize the phones the way you want not they way they want you to have. There are several different ringtones to choose from. Also, Broadvoice can make the volume of phone calls to stay at whatever level you set them at
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Microsoft
User experience has been much better than the previous Skype for Business app. It has an easy-to-use interface with persistent chats. The search feature is very fast and useful. MS Teams has mostly focused on Collaboration and team building features which are very useful for organizational communications. Since Teams is accessible from multiple platforms like Laptop, Desktop, Mobile phones, etc it has been very convenient from a Mobility perspective.
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Reliability and Availability
Broadvoice
AWAYS available to assist when I call. I could not be happier about that!
Read full review
Microsoft
Rare, but outages do happen
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Performance
Broadvoice
Any issues are usually overcome fairly quickly. We don't utilize reports offered by the system - we are a small company and the monitoring that would provide is just not something we would utilize.
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Microsoft
Sometimes about once a week I get a message that says "Sorry, there seems to be something wrong". But it goes away in a few minutes.
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Support Rating
Broadvoice
Laura H. our Service Coordinator was exceptionally helpful when the inevitable hiccups occurred along the way. She calmly sought out solutions that kept the project moving so that we could meet our move-out/move-in deadlines. Also, their 24/7 Business Support line is staffed with knowledgeable people that answer my questions quickly and accurately.
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Microsoft
Using Microsoft Teams has resulted in much faster business communications with both co-workers and consultants. There has been little need for support with this software as the interface is very intuitive and the product is overall very well designed. We did encounter an issue with the built-in phone service, however, this was quickly resolved by the support team.
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In-Person Training
Broadvoice
The in-person was done by phone and was GREAT!
Read full review
Microsoft
No answers on this topic
Online Training
Broadvoice
Overcame obstacles of everyone being in different places. Trainer was excellent (do not remember her name!). Open to all questions no matter how technical. The feedback from my colleagues were they were happy
Read full review
Microsoft
No answers on this topic
Implementation Rating
Broadvoice
It was straightforward to set up. The phone was delivered prior to installation. The script and routing of calls were established prior to installation as well. The on-site technician installed each phone and offered training to anyone who asked. The main setup for hours, calls, and extensions was already set up via online meeting, making the phone install on-site a seamless experience.
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Microsoft
I find everything I need for my day-to-day work.
Read full review
Alternatives Considered
Broadvoice
We used Comcast mobility lines for years, but compared to Broadvoice, they have a long way to go. I would sometimes have to call Comcast because their website wouldn't let me connect, while their side was showing no issues.
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Microsoft
Our company and IT department previously used Skype for our communication needs. Skype was not dependable in my opinion, because it seems each time I used it during a call and/or a meeting, I and several other team members would get disconnected more than once. This caused a great interruption of our meeting, caused team members to have to ask others to repeat themselves and caused a general lack of interest in employee attendance during meetings.
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Contract Terms and Pricing Model
Broadvoice
Did not assist in the purchase of this system.
Read full review
Microsoft
Honestly, this tool is worth every penny. Yes, it's not free and you pay for the quality of services and the license. But the ROI and the benefits are all there. Also, the renewal, negotiation, and contract terms are all very well explained by our Microsoft account manager, and she's a charm.
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Scalability
Broadvoice
Giving a neutral answer as this is something we do not need and therefore do not utilize.
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Microsoft
It does not appear to have a limit to how many teams and employees we can have using it
Read full review
Professional Services
Broadvoice
No answers on this topic
Microsoft
I used Skype for Business to take calls, hold conferences, and provide remote assistance to users. Microsoft Teams, on the other hand, is superior to Skype for Business in my opinion. My job entails a lot of screen sharing.
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Return on Investment
Broadvoice
  • We have pretty much cut our phone service bill in half compared to our previous provider.
  • The reliability of the system has reduced downtime to null.
  • Communication, communication, communication is a must for any organization. Broadvoice has met all our expectations plus. Well worth the investment.
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Microsoft
  • I'm not sure I can point to a specific ROI, but it has improved our ability to communicate and work more effectively together.
  • It's also nice to have records of every interaction, photo, and document that has been shared. Less chance of something completely disappearing.
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ScreenShots

Broadvoice Screenshots

Screenshot of Call routing rules to manage holidays, and off-hours.Screenshot of Inbound call routing with automated menus and announcements, like a large business.Screenshot of User accounts can be added, removed, and managed from this interface.Screenshot of A detailed view of call history with detailed call reports.Screenshot of Video conference with up to 50 users with b-hive Communicator.Screenshot of Group messaging and file sharing to keep internal teams connected.