Broadvoice vs. Google Voice

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Broadvoice
Score 8.6 out of 10
N/A
Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.
$10
monthly, 12 or 36 months per seat
Google Voice
Score 8.0 out of 10
N/A
Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.
$10
per month
Pricing
BroadvoiceGoogle Voice
Editions & Modules
b-hive Standard Seat - Call Paths
$7
per month
b-hive Metered Seat Cloud PBX
$10
per month per user
b-hive Pro Seat - Call Paths
$10
per month
SIP Trunking - Metered
$11
per month per user
SIP Trunking - Unlimited
$17
per month per user
b-hive Standard Seat Cloud PBX
$18
per month per user
b-hive Pro Seat Cloud PBX
$23
per month per user
Contact Center
Contact Sales
Starter
$10
per user/per month
Standard
$20
per user/per month
Premier
$30
per user/per month
Offerings
Pricing Offerings
BroadvoiceGoogle Voice
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsPricing Based on 3 Year Terms
More Pricing Information
Community Pulse
BroadvoiceGoogle Voice
Considered Both Products
Broadvoice
Chose Broadvoice
Calls through Google Voice were often dropped and it was difficult to hear the caller clearly. Calls through Broadvoice are very clear and hardly ever get dropped.
Chose Broadvoice
I have used Google Voice before for other things and it works very similar to what the B-hive does for us.
Chose Broadvoice
The support we get with Broadvoice is the huge difference maker. I am confident that we could have made Google Voice work for what we needed, but having a person to come out, make recommendations, test the phones prior to install, and the amount of training that came with …
Google Voice

No answer on this topic

Top Pros
Top Cons
Features
BroadvoiceGoogle Voice
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Broadvoice
8.1
72 Ratings
0% above category average
Google Voice
-
Ratings
High quality audio8.171 Ratings00 Ratings
High quality video8.218 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Broadvoice
8.1
15 Ratings
1% above category average
Google Voice
-
Ratings
Desktop sharing8.115 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Broadvoice
7.3
12 Ratings
9% below category average
Google Voice
-
Ratings
Calendar integration7.69 Ratings00 Ratings
Meeting initiation7.010 Ratings00 Ratings
Record meetings / events7.49 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Broadvoice
7.3
12 Ratings
5% below category average
Google Voice
-
Ratings
Live chat7.312 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Broadvoice
8.0
25 Ratings
6% above category average
Google Voice
-
Ratings
User authentication8.122 Ratings00 Ratings
Participant roles & permissions8.025 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Broadvoice
8.3
75 Ratings
2% above category average
Google Voice
3.9
50 Ratings
71% below category average
Hosted PBX8.445 Ratings8.423 Ratings
Multi-level Interactive Voice Response (IVR)8.333 Ratings5.326 Ratings
Directory of employee names8.262 Ratings2.025 Ratings
User templates00 Ratings1.619 Ratings
Call reports00 Ratings2.143 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Broadvoice
8.1
97 Ratings
1% below category average
Google Voice
5.8
64 Ratings
37% below category average
Answering rules8.383 Ratings3.943 Ratings
Call recording8.256 Ratings7.850 Ratings
Call park8.374 Ratings6.422 Ratings
Call screening8.368 Ratings7.459 Ratings
Message alerts8.580 Ratings3.562 Ratings
Business SMS/External Messaging7.532 Ratings00 Ratings
Online Fax8.242 Ratings00 Ratings
Voicemail Transcription7.753 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Broadvoice
7.8
71 Ratings
10% below category average
Google Voice
6.4
60 Ratings
26% below category average
Mobile app for iOS7.766 Ratings4.843 Ratings
Mobile app for Android7.939 Ratings8.048 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Broadvoice
7.5
32 Ratings
1% above category average
Google Voice
-
Ratings
Centralized communications management8.527 Ratings00 Ratings
Team messaging7.415 Ratings00 Ratings
Team document sharing6.87 Ratings00 Ratings
Call and meeting analytics7.517 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Broadvoice
-
Ratings
Google Voice
7.3
42 Ratings
12% below category average
Video conferencing00 Ratings6.220 Ratings
Audio conferencing00 Ratings8.037 Ratings
Video screen sharing00 Ratings5.613 Ratings
Instant messaging00 Ratings9.326 Ratings
Best Alternatives
BroadvoiceGoogle Voice
Small Businesses
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BroadvoiceGoogle Voice
Likelihood to Recommend
9.0
(240 ratings)
3.6
(70 ratings)
Likelihood to Renew
8.5
(15 ratings)
9.3
(7 ratings)
Usability
8.5
(13 ratings)
9.0
(9 ratings)
Availability
8.6
(2 ratings)
-
(0 ratings)
Performance
7.3
(2 ratings)
-
(0 ratings)
Support Rating
8.5
(14 ratings)
7.0
(35 ratings)
In-Person Training
9.1
(2 ratings)
-
(0 ratings)
Online Training
8.5
(2 ratings)
-
(0 ratings)
Implementation Rating
7.8
(7 ratings)
10.0
(2 ratings)
Configurability
6.8
(2 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
7.0
(1 ratings)
Product Scalability
5.9
(2 ratings)
-
(0 ratings)
Professional Services
-
(0 ratings)
7.0
(1 ratings)
Vendor post-sale
9.1
(2 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(2 ratings)
-
(0 ratings)
User Testimonials
BroadvoiceGoogle Voice
Likelihood to Recommend
Broadvoice
Broadvoice is knowledgeable about all things phone and fax. When we have a phone that fails they are good about working with us to make sure it is a phone or fax issue not a cable or switch problem. If it is the phone or fax ata they are quick to send out a replacement
Read full review
Google
In the past, I would have happily recommended this for small business use cases. Due to its affordability, versatility, and low barrier to entry as well as its simplicity to use. Google Voice was integrated into the Chrome Browser, it was easily accessed from Gmail, and integrated into Gmail and could even be leveraged in such a way to when phone numbers were clicked on, Google Voice was the tool used. However over the past few years and more, in the past couple of years from 2021 to current, this tool seems to have lost favor with the Alphabet suite of tools. With the lack of integrations, it's becoming less stable, and people are just opting more for Google Meet Voice. The biggest area where this is less appropriate and where opportunity has opened for others is its lack of features, like virtual attendants, call recording, call transcription, SMS, MMS, CRM integration, and other key features even 1 or 2 person business really needs in this day and age
Read full review
Pros
Broadvoice
  • Broadvoice is excellent for customizing/tailoring to a business's specific needs.
  • Tech Support is easy to reach, and provides consistent help.
  • Onboarding new customers is very thorough and supportive. Changing phone systems is overwhelming and time-consuming. Broadvoice makes it as easy as possible with clear expectations and fantastic training.
Read full review
Google
  • Google Voice has been great for setting up additional phone lines and numbers.
  • The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
  • Google Voice allows us to have multiple phone numbers and lines for specific business purposes.
Read full review
Cons
Broadvoice
  • When changing users on the URL page there are some steps that can be a bit clunky based on the type of phone you're using.
  • Separating users devices into multiple locations inside the URL is nice but you're not able to move those users around if they do change spots in the company.
  • For some reason within the b-hive mobile app if I miss a call and then go into the app to check the call and exit the app I still show a notification icon constantly. It seems to be related to the the Chat portion of the app. If you go to that part of the app and refresh when you exit the app the notification icon is gone.
Read full review
Google
  • I think there is room to improve with regards to call forwarding.
  • I wish there were a concise way to know if the call was to your Google Voice number or your personal number before answering the call.
  • when I add a contact to my account on the web it doesn't seem to sync with my phone even though the same email address is logged in.
Read full review
Likelihood to Renew
Broadvoice
Broadvoice is an ideal value. It's not the best possible IP based phone system but it's easily one of the best options if cost is a factor. We got a capable and easy to use product while lowering our costs, a total win-win.
Read full review
Google
It's user friendly, how to use it is self explanatory, they support all their own options while someone like Phone Booth uses a third party. I can cancel Google Voice anytime and I choose how much I spend with Google Voice
Read full review
Usability
Broadvoice
Broadvoice has been a great investment so far! Its system allows you to easily handle multiple lines & provides you with many useful, easy-to-use, features. It delivers faxes right to your email inbox, how much easier can it get? Through their app, it enables you to easily determine if the call is business or personal related. And you are able to answer calls no matter where you are
Read full review
Google
I haven't had problems with dropped calls, bad reception, lost recordings - everything works the way it should. The iOS app is easy to use, and the process is easy to explain to other people. It's also the cheapest way I've found to call internationally - I've used it to interview people from London and Austraila.
Read full review
Reliability and Availability
Broadvoice
AWAYS available to assist when I call. I could not be happier about that!
Read full review
Google
No answers on this topic
Performance
Broadvoice
Any issues are usually overcome fairly quickly. We don't utilize reports offered by the system - we are a small company and the monitoring that would provide is just not something we would utilize.
Read full review
Google
No answers on this topic
Support Rating
Broadvoice
Laura H. our Service Coordinator was exceptionally helpful when the inevitable hiccups occurred along the way. She calmly sought out solutions that kept the project moving so that we could meet our move-out/move-in deadlines. Also, their 24/7 Business Support line is staffed with knowledgeable people that answer my questions quickly and accurately.
Read full review
Google
They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.
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In-Person Training
Broadvoice
The in-person was done by phone and was GREAT!
Read full review
Google
No answers on this topic
Online Training
Broadvoice
Overcame obstacles of everyone being in different places. Trainer was excellent (do not remember her name!). Open to all questions no matter how technical. The feedback from my colleagues were they were happy
Read full review
Google
No answers on this topic
Implementation Rating
Broadvoice
It was straightforward to set up. The phone was delivered prior to installation. The script and routing of calls were established prior to installation as well. The on-site technician installed each phone and offered training to anyone who asked. The main setup for hours, calls, and extensions was already set up via online meeting, making the phone install on-site a seamless experience.
Read full review
Google
It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype
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Alternatives Considered
Broadvoice
Broadvoice has many more features that are very useful for everyone in the office. Can also go online to find some help tips if they are needed. Also, good customer service, or help from our IT guys that can answer questions we have because they installed the system. Again, I go back to the "park" system that works so much better than just putting a call on hold.
Read full review
Google
The integrations of Google Voice with all our devices are flawless, Android, iOS, Windows, Linux and Mac. Also, the call performance is far superior on wifi as well as on mobile data. With Skype, we had several problems with personal accounts, performance issues, and in general, it felt awkward to use it.
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Contract Terms and Pricing Model
Broadvoice
Did not assist in the purchase of this system.
Read full review
Google
Google Voice should be also be use to those who have difficulty in speaking English. So the contract term will need to be a little strict as Google Voice is used in navigations as the part of GPRS navigation is personal. The private data need to be in control much more securely and safely.
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Scalability
Broadvoice
Giving a neutral answer as this is something we do not need and therefore do not utilize.
Read full review
Google
No answers on this topic
Professional Services
Broadvoice
No answers on this topic
Google
It help to connect with the products that we use as a part. We need to get in touch with our professional world. It is like a tool that helps us to get in touch with everything from A to Z in our professional careers. So we need to be in touch with everything as linearly as the jpb can be done.
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Return on Investment
Broadvoice
  • We have pretty much cut our phone service bill in half compared to our previous provider.
  • The reliability of the system has reduced downtime to null.
  • Communication, communication, communication is a must for any organization. Broadvoice has met all our expectations plus. Well worth the investment.
Read full review
Google
  • Cost for Google Voice is stellar, starting at $10/mo per user.
  • While it doesn't offer a new Audio/Video conferencing solution it does integrate with GSuite so it makes use of Google Calendar and Hangouts/ Google Meet.
  • Gets the employee's to use their company phone numbers more as texting is easy and deployment is simple.
  • The cell phone app is reliable and easy to deploy.
Read full review
ScreenShots

Broadvoice Screenshots

Screenshot of Call routing rules to manage holidays, and off-hours.Screenshot of Inbound call routing with automated menus and announcements, like a large business.Screenshot of User accounts can be added, removed, and managed from this interface.Screenshot of A detailed view of call history with detailed call reports.Screenshot of Video conference with up to 50 users with b-hive Communicator.Screenshot of Group messaging and file sharing to keep internal teams connected.