Item: GetFeedback
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

GetFeedback is currently used as a tool to generate feedback to our clients and allows us to get some valuable infomration from them in an easy manner. Before we first started using it, we found it hard to find out exactly how customers felt and a lot of the time, we were sending out emails. So GetFeedback allows us to offer something more engaging.

Pros and Cons

The way it works with Salesforce CRM and how you can create dashboards and reports based from criteria gathered in GetFeedback.
Customisable features are a big plus - allows you to choose what kind of question you want to ask.
Very easy to use interface and so easy to assemble a survey within minutes.

A little more customisation would be nice. Having the option to completely change the layout of a question (other than background image) allows for more personalization.

Return on Investment

Allowed us to measure our success by asking customers the questions every business wants to know the answer to - what's working?

Alternatives Considered

SurveyMonkey

As GetFeedback had solid integration with Salesforce, plus the Support team are so helpful, this swayed our decision.

Other Software Used

HubSpot, Salesforce Service Cloud, Moz

Likelihood to Recommend

When we first started implementing GetFeedback in our business, I was part of the team that helped create surveys and monitor answers within our Salesforce org. It was at this point that I found GetFeedback support to be very helpful as they guided me in creating the questionnaires and allowed me to easily get the results I needed. It is perfect for gathering customer data but also just asking potential customers some questions too, so you can see if they are enjoying a new design or have any suggestions for improvements.

Perfect for asking those questions you've always wanted the answer to!

Software Version

Overall Satisfaction with GetFeedback