GetFeedback vs. Medallia

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GetFeedback
Score 6.6 out of 10
N/A
GetFeedback from Momentive is a customer feedback solution designed to be easy-to-use, and measure the voice of the customer so companies can take action and provide an exceptional experience.
$20
per month
Medallia
Score 9.1 out of 10
N/A
Medallia is an enterprise customer feedback solution that allows companies to collect customer feedback across multiple channels and touchpoints, and analyze, understand and react to it in real time.N/A
Pricing
GetFeedbackMedallia
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
GetFeedbackMedallia
Free Trial
NoYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Features
GetFeedbackMedallia
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
GetFeedback
10.0
9 Ratings
25% above category average
Medallia
-
Ratings
Survey templates10.07 Ratings00 Ratings
Themes10.09 Ratings00 Ratings
Custom logo/branding10.08 Ratings00 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
GetFeedback
10.0
9 Ratings
15% above category average
Medallia
-
Ratings
Changes to live survey10.09 Ratings00 Ratings
Question design help10.09 Ratings00 Ratings
Multiple question types10.09 Ratings00 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
GetFeedback
10.0
9 Ratings
18% above category average
Medallia
-
Ratings
Survey logic flexibility10.09 Ratings00 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
GetFeedback
9.0
9 Ratings
9% above category average
Medallia
-
Ratings
Response tracking10.08 Ratings00 Ratings
Data export10.09 Ratings00 Ratings
Standard reports9.08 Ratings00 Ratings
Custom reports8.07 Ratings00 Ratings
Analytics8.08 Ratings00 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
GetFeedback
10.0
7 Ratings
18% above category average
Medallia
-
Ratings
Access controls10.07 Ratings00 Ratings
Compliance10.07 Ratings00 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
GetFeedback
8.0
5 Ratings
1% below category average
Medallia
-
Ratings
Vendor-offered crowdsourcing9.01 Ratings00 Ratings
Respondent restrictions7.05 Ratings00 Ratings
Best Alternatives
GetFeedbackMedallia
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Medium-sized Companies
Qualaroo
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Score 6.7 out of 10
CustomerSuccessBox
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Score 9.5 out of 10
Enterprises
Medallia
Medallia
Score 9.1 out of 10
Quadient Inspire
Quadient Inspire
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GetFeedbackMedallia
Likelihood to Recommend
10.0
(9 ratings)
9.2
(21 ratings)
Likelihood to Renew
10.0
(2 ratings)
-
(0 ratings)
Usability
10.0
(1 ratings)
9.0
(2 ratings)
Support Rating
10.0
(2 ratings)
7.0
(2 ratings)
Ease of integration
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
GetFeedbackMedallia
Likelihood to Recommend
Momentive (SurveyMonkey, Inc)
The Salesforce integration is fantastic. I have seen it evolve over the years and it is clear there is some considered investment going on here. In its first guise, the integration was fine at pushing survey response data to objects of your choosing. More recently, the integration has introduced a managed package, which has brought a really flexible object structure to what GetFeedback, by SurveyMonkey writes to. In a nutshell, you get a Survey -> Response -> Answer three tiered structure, meaning that you don't have to configure every time you mix up your survey design to b more complex. Finally, the forthcoming managed package is now being updated to bring a nice home page with it, with some nice top down analytics. This is great stuff and brings a lot of hope for the future of the platform. That Salesforce use it as their preferred surveying platform over their own on platform one is telling.
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Medallia
Medallia is best for customer experience feedback. This will allow you to analyze and understand their current experience with the service you are providing. You will not [only] understand what specific point you are lacking, but you will also know which point they are happy with. Using the data provided, you can take necessary actions on how to improve and elevate your customer's experience.
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Pros
Momentive (SurveyMonkey, Inc)
  • Embed survey responses into an email to allow for easier data capture from customers.
  • Automatically creates GetFeedback records in SFDC, which allows for greater visibility and better integration of reporting. This also drives a number of calls to action with internal teams via SFDC workflows and Gainsight.
  • Very customizable look and feel of the survey to stay on corporate brand.
  • Intuitive user interface.
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Medallia
  • It provides a rating for customers to rank how satisfied or not satisfied they are with the service.
  • As an Account Manager, this is a helpful tool to hear customers' experiences and feedback.
  • It helps us manage our next steps because the tools also provide options to note the action taken and if the issue has been resolved or not.
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Cons
Momentive (SurveyMonkey, Inc)
  • The only real challenge I've encountered is that they don't have a simple way to use a defined drop-down list that is in our CRM.
  • I wish I could get a custom icon for ratings vs. just stars, hearts, circles or numbers. That was not a deal breaker, but it would be kind of cool to have.
  • The process of creating a URL (distributing a Salesforce Aware Survey) to embed in an email template is a little complicated and takes some practice, especially for a novice admin that, at the time, didn't have much experience in adding modifiers and merge fields.
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Medallia
  • Our service model does not provide any ownership over the platform. We have to engage our Medallia Project Team to build surveys, troubleshoot issues, make changes to surveys, reports, and dashboards, resulting in long turnaround times and inefficiency.
  • Medallia charges for both "units" and users. "Units" are defined as named individuals in surveys, but don't have log-in privileges. In our case, they are customer service agents or business consultants that engaged with the client but are not part of our closed-loop case management process or access to the platform.
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Likelihood to Renew
Momentive (SurveyMonkey, Inc)
I'll keep this running forever!
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Medallia
No answers on this topic
Usability
Momentive (SurveyMonkey, Inc)
It is incredibly straightforward to use. Setup time is hours to days. When it is up and running, you can forget it exists. The Lightning Platform integration then starts to provide many options around creative use of the tools. It becomes more about where you can extend to your hearts content. Lightning App developers will have a great time here.
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Medallia
Medallia's user interface is simple and intuitive for the end-user. Everyone in our organization from the CEO to store level team members use Medallia to see how we are delivering experiences for our customers. From an administrative side, I would rate Medallia closer to a 7.5, but this part of Medallia is not used as often post-implementation. That being said, you will need a technical/IT resource on staff or will need to pay a premium to a 3rd party to manage it for you.
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Support Rating
Momentive (SurveyMonkey, Inc)
The few times, and I mean few, I have had to reach out to the support staff they were very helpful. I was also lucky enough to meet the developer at a users' conference. His willingness to hear what I had to say was impressive. After understanding his background coming from the CRM world I knew that he knew what we as users needed in the way of integration.
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Medallia
Medallia is always there to answer questions and/or support our needs. In some cases it does require a PO if the request does not fall under normal support, but that does not change the fact that they are very responses and available to support your needs
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Alternatives Considered
Momentive (SurveyMonkey, Inc)
GetFeedback has a professional appearance and dynamic content UI that is more trustworthy than other solutions. Additionally, the transitions and branding of GetFeedback are user-friendly on any device making survey response easy to manage. Finally, Salesforce integration is made not only easy but encouraged with a comprehensive ability to customize survey content.
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Medallia
Medallia does not only gives us convenience. It also gives us an opportunity to solve real-time feedback and create real-time solutions. The platform is easy to use, with a dashboard that could help our agents check their progress on a daily basis. I am particularly impressed with the platforms' ability to provide high attention to detail without compromising the sleek design that gives a professional vibe.
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Return on Investment
Momentive (SurveyMonkey, Inc)
  • Allowed us to measure our success by asking customers the questions every business wants to know the answer to - what's working?
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Medallia
  • It does play a big role when we are running a referral campaign. Referral greatly affects sales and retention since customers are bringing in new clients/customers.
  • It helps our organization keep track of the accounts that are most likely to churn by checking their feedback and knowing how we can improve our service.
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ScreenShots

Medallia Screenshots

Screenshot of Employee EngagementScreenshot of Customer ProfileScreenshot of IoT FeedbackScreenshot of Medallia MobileScreenshot of Organizational HierarchyScreenshot of Suggested Actions