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Pricing

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Genesys IVR

N/A

Unavailable

What is Genesys IVR?

Genesys provides IVR (interactive voice response) products and services.

Entry-level set up fee?

No setup fee

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

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Product Details

About
Tech Details

What is Genesys IVR?

Genesys provides IVR (interactive voice response) products and services.

Genesys IVR Technical Details

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	No

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Reviews and Ratings

(7)

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March 19, 2022

Genesys IVR is a tool large businesses can depend on

Verified User

Manager in Sales

Insurance Company, 1001-5000 employees

Score 7 out of 10

Vetted Review

Verified User

Incentivized

Use Cases and Deployment Scope

We use Genesys IVR to manage and funnel large volumes of inbound calls to our organization. With multiple teams supporting different lines of business we need to ensure our toll free numbers are routing efficiently and correctly. That is where Genesys IVR comes in. We use Genesys to act as our first line gatekeeper.

Pros and Cons

Route large volume of clients to the correct queue
Enable customization of IVR messages and routing
Enable flexibility to control which specific clients get routed to with teams or agents.

Changing IVR messaging or logic takes quite a bit of time and IT hours
Requesting a change involves multiple teams. Not seen as an easy task

Likelihood to Recommend

Genesys IVR Works, it's efficient, and gets the job done. The support team is good and is willing to help out when issues arise. It is a consistent system that can be depended on by large corporations. I would recommend Genesys IVR as a solution for any medium to large business.