IRIS CRM

IRIS CRM Reviews

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Ratings and Reviews
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Donna-sue Carpenter | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
By using IRIS CRM we had a wonderful experience with the automated workflow process as compare to other alternatives. Now we are better able to keep a track of the performance and hence we can enhance productivity and eventually can get more profit.it has made automated messaging so convenient and simple. We believe that by understanding our customers we can make our business better and IRIS helped us in having a better knowledge of our customer’s needs, preferences, and habits, and by knowing all these we have improved our business a lot. We have found it very convenient to navigate and now we can better spread our business database. It helped us in having active and strong customer service and now we can better manage our relationship with our customers.

IRIS CRM Scorecard Summary

Feature Scorecard Summary

Sales Force Automation (9)
92%
9.2
Customer data management / contact management (3)
96%
9.6
Workflow management (3)
96%
9.6
Territory management (3)
90%
9.0
Opportunity management (3)
92%
9.2
Integration with email client (e.g., Outlook or Gmail) (3)
88%
8.8
Contract management (3)
98%
9.8
Quote & order management (3)
90%
9.0
Interaction tracking (3)
92%
9.2
Channel / partner relationship management (3)
90%
9.0
Customer Service & Support (3)
93%
9.3
Case management (3)
98%
9.8
Call center management (2)
90%
9.0
Help desk management (3)
90%
9.0
Marketing Automation (2)
95%
9.5
Lead management (3)
96%
9.6
Email marketing (2)
95%
9.5
CRM Project Management (3)
93%
9.3
Task management (3)
98%
9.8
Billing and invoicing management (3)
88%
8.8
Reporting (3)
92%
9.2
CRM Reporting & Analytics (3)
91%
9.1
Forecasting (3)
96%
9.6
Pipeline visualization (3)
92%
9.2
Customizable reports (3)
84%
8.4
Customization (4)
91%
9.1
Custom fields (3)
88%
8.8
Custom objects (3)
96%
9.6
Scripting environment (3)
90%
9.0
API for custom integration (3)
90%
9.0
Security (2)
93%
9.3
Single sign-on capability (3)
96%
9.6
Role-based user permissions (3)
90%
9.0
Social CRM (2)
95%
9.5
Social data (2)
100%
10.0
Social engagement (2)
90%
9.0
Integrations with 3rd-party Software (2)
98%
9.8
Marketing automation (2)
100%
10.0
Compensation management (2)
95%
9.5
Platform (1)
86%
8.6
Mobile access (3)
86%
8.6

What is IRIS CRM?

IRIS CRM is a customer relationship management (CRM) software focused on lead management, marketing automation, and business process automation.

IRIS CRM Pricing

Frequently Asked Questions

What is IRIS CRM?

IRIS CRM is a customer relationship management (CRM) software focused on lead management, marketing automation, and business process automation.

What is IRIS CRM's best feature?

Reviewers rate Contract management and Case management and Task management highest, with a score of 9.8.

Who uses IRIS CRM?

The most common users of IRIS CRM are from Mid-size Companies and the Facilities Services industry.