Juniper EX Series Ethernet Switches Reviews

Our account manager and sales engineers have been wonderful and are always responsive to questions via phone and email. From the procurement to the support level, they are always available. JTAC is also a great resource and very responsive. So far I have been very happy with the level of support we have received from pre-sales to existing gear technical support.

Many times when contacting Juniper EX Series Ethernet Switches support, it seems that it is easiest for support to recommend a straight replacement (RMA) instead of taking time to walk through a solution on the faulty system. We find we get better help from a third-party consulting firm that has Juniper certified technicians or professionals on staff. They take the time to explain processes and workflow, which Juniper EX Series Ethernet Switches support seems to shy away from.

The best in the business but not perfect. The rollback and commit features are the best-seller.

When support was required, we were always able to obtain an engineer on the phone. Sometimes the engineer's quality left a lot of room for improvement, but eventually all issues have been resolved.