Overview
What is NovelVox Agent Accelerator?
To support the Customer Experience, NovelVox offers Agent Accelerator, a unified agent desktop that comes with out-of-the-box customization and optimization capabilities. The solution integrates with 75+ third-party applications to offer the agent a unified view of information. The integration with CRMs, Ticketing applications,…
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What is NovelVox Agent Accelerator?
To support the Customer Experience, NovelVox offers Agent Accelerator, a unified agent desktop that comes with out-of-the-box customization and optimization capabilities. The solution integrates with 75+ third-party applications to offer the agent a unified view of information. The integration…
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Product Details
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- Integrations
- Competitors
- Tech Details
What is NovelVox Agent Accelerator?
To support the Customer Experience, NovelVox offers Agent Accelerator, a unified agent desktop that comes with out-of-the-box customization and optimization capabilities. The solution integrates with 75+ third-party applications to offer the agent a unified view of information. The integration with CRMs, Ticketing applications, core systems, and telephony systems such as Avaya, Genesys, Amazon Connect, and Cisco, enables agents to fetch data from multiple sources for driving contextual conversations and delivering personalized customer support.
Agent Accelerator aims to eliminate the search for information as the 360-degree customer view and call controls over a unified screen reduce Average Handling Time and improve First Contact Resolution.
NovelVox Agent Accelerator Features
Contact Center Software Features
- Supported: Agent dashboard
- Supported: Validate callers
- Supported: Outbound response
- Supported: Call forwarding
- Supported: Click-to-call (CTC)
- Supported: Warm transfer
- Supported: Predictive dialing
- Supported: Interactive voice response
- Supported: REST APIs
- Supported: Call scripts
- Supported: Call tracking
- Supported: Multichannel integration
- Supported: CRM software integration
Workforce Optimization (WFO) Features
- Supported: Inbound call routing
- Supported: Quality management
- Supported: Call analytics
- Supported: Historical reporting
- Supported: Live reporting
Omnichannel support Features
- Supported: Email
- Supported: Voice (phone)
- Supported: VoIP
- Supported: SMS/Text
- Supported: Live chat channel
- Supported: Co-browse
- Supported: Screen-share
- Supported: Social media channels
- Supported: Mobile applications
Predictive Analytics Features
- Supported: Intelligent call routing
- Supported: Chatbots
- Supported: AI assistance for live agents
Additional Features
- Supported: Single pane of glass view
- Supported: Readily available integrations with 75+ apps
- Supported: Web agent desktop, no software installation required
- Supported: Real-time team & queue visibility with cumulative KPIs, state logs, call logs,etc.
- Supported: Drag & Drop designer for easy customizations
NovelVox Agent Accelerator Screenshots
NovelVox Agent Accelerator Integrations
NovelVox Agent Accelerator Competitors
NovelVox Agent Accelerator Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | No |
| Supported Countries | United States, United Arab Emirates, United Kingdom, India, Kingdom of Saudi Arabia |
| Supported Languages | English, Arabic |
