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Oracle Hospitality - MICROS POS

Oracle Hospitality - MICROS POS

Overview

What is Oracle Hospitality - MICROS POS?

Oracle Hospitality is the successor to MICROS eCommerce software, modular software dedicated to the needs of airlines, hotels and resports, sport venues, restaurants and bars, and others. The MICROS Point-of-Sale (PoS) systems are available and now offered by Oracle since the…

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Recent Reviews
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Awards

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Pricing

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Oracle Hospitality - MICROS POS

Oracle Hospitality - MICROS POS

N/A
Unavailable

What is Oracle Hospitality - MICROS POS?

Oracle Hospitality is the successor to MICROS eCommerce software, modular software dedicated to the needs of airlines, hotels and resports, sport venues, restaurants and bars, and others. The MICROS Point-of-Sale (PoS) systems are available and now offered by Oracle since the acquisition of MICROS…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Toast Point of Sale is a cloud-based restaurant point of sale solution provided as the foundation for Toast's all in one restaurant management solution which supports payment processing, as well as customer care, gift cards and loyalty, as well as back of house and back office (HR, payroll,…

Clover

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Clover Networks, a First Data company (merged with Fiserv July 2019) offers a modular suite of Point of Sale systems (PoS) for restaurant and retail. This modular suite features fixed PoS stations, a customer loyalty program and gift card, an analytics module, as well as a mobile point of sale that…

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Product Demos

Oracle Hospitality demo @ IMPACT 2018

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Product Details

What is Oracle Hospitality - MICROS POS?

Oracle Hospitality now includes the MICROS eCommerce software, modular software dedicated to the needs of airlines, hotels and resports, sport venues, restaurants and bars, and others. The MICROS Point-of-Sale (PoS) systems are available and now offered by Oracle since the acquisition of MICROS Systems in 2014, and are now part of the Oracle Hospitality Suite.

The Oracle MICROS Simphony POS system is built for complete restaurant management. Simphony serves restaurants across the globe, from local cafés and iconic fine dining restaurants to global quick-service chains. As a cloud POS platform, it helps restaurateurs optimize their online and in-house operations in real time from any device.

The MICROS Simphony POS product line includes:

  • Real-time table management and conversational ordering
  • Reservation and wait list management
  • Gift and loyalty program management
  • Reporting and analytics
  • Inventory management
  • Employee management
  • Menu management

Oracle Hospitality - MICROS POS Competitors

Oracle Hospitality - MICROS POS Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Oracle Hospitality is the successor to MICROS eCommerce software, modular software dedicated to the needs of airlines, hotels and resports, sport venues, restaurants and bars, and others. The MICROS Point-of-Sale (PoS) systems are available and now offered by Oracle since the acquisition of MICROS Systems in 2014, and are now part of the Oracle Hospitality Suite.

Toast Point of Sale and Square POS are common alternatives for Oracle Hospitality - MICROS POS.

The most common users of Oracle Hospitality - MICROS POS are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(69)

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
April 19, 2023

Worst POS experience in my tenured career

PF
Patrick Fischer
General Manager
Coastal Roots Hospitality (Restaurants, 201-500 employees)
Score 1 out of 10
Vetted Review
Verified User
Use Cases and Deployment Scope
I use Oracle Simphony as a POS solution in our three restaurants. The system should address several problems, but unfortunately has only created more for our team. In my opinion, the support is unknowledgeable about their own product and has to escalate every single ticket, resulting in tickets being open for weeks, months, and in our case years... yes years.
Pros and Cons
  • none
  • none
  • none
  • Basic functionality
  • user navigation
  • support
Likelihood to Recommend
In my experience, there has not been a resolution on outstanding tickets opened two years ago during the initial implementation. Simple things like time reporting, creating buttons, and marking items as "unavailable" have issues. The system has a lag when servers log out of checks that prevents them from opening the checks on another terminal without a wait that feels like an eternity in the restaurant industry and with direct impact to the guest. Good luck calling support. Most of my experience involves the person I spoke with having no idea how to fix my issue and having to "escalate the ticket." This escalation process will last weeks, months, and in our case, years with no resolution.
Most Important Features
  • none
  • none
  • none
Return on Investment
  • There has been zero return on investment
  • We are throwing out $20k in equipment because we've decided it is better to move forward with another provider and eat the cost
  • Guest relations have taken a decline because of the ongoing issues that are forever unresolved
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