CrunchTime! vs. Oracle Hospitality - MICROS POS

CrunchTime! is well suited for non-franchised restaurant brands. When you have control of the end-user it makes deployment and use much easier. It is less suited for franchised restaurants because of the inability for the franchiser to require its use. Without end-user interaction some data points are not available. Some of the recent changes in the software have addressed this.

Incentivized

In my experience, there has not been a resolution on outstanding tickets opened two years ago during the initial implementation. Simple things like time reporting, creating buttons, and marking items as "unavailable" have issues. The system has a lag when servers log out of checks that prevents them from opening the checks on another terminal without a wait that feels like an eternity in the restaurant industry and with direct impact to the guest. Good luck calling support. Most of my experience involves the person I spoke with having no idea how to fix my issue and having to "escalate the ticket." This escalation process will last weeks, months, and in our case, years with no resolution.

• The integration to our Vendors is well done allow us to place orders and monitor vendors for contract compliance.
• The integration to our POS was simple which allows us to easily exchange data.
• There update cadence is short and they are always releasing system improvements.

Incentivized

• Real time sales
• Real time labor costs
• Integration with account software

Incentivized

• Until recently we were unable to get accurate data from franchisees that are unwilling to use the product. That is changing with some new feature releases.

Incentivized

• Support is awful. Oracle does not directly support end-users and depends on resellers to offer support. So if there is a bug or breaking change, we have to jump through hoops to get something fixed.
• Does not play well with other software or interfaces. There are interfaces but they lack a serious amount of features that are crucial to our business.
• The guest facing hardware does not hold up to constant use very well.
• The backend hardware is lacking in PCI compliance and is not meant for enterprise use.
• The software itself looks as if it is stuck in the early 2000s and there has been no sign of an update in many years.
• Reporting is difficult to set up and use and you have to rely on third-party reporting to get decent usable reports.

Incentivized

We selected CrunchTime! many years ago because they were a relatively small company with a good product. We have grown with them. We have looked at competitors over the years and have not found a company that we would consider switching to.

Incentivized

We've stayed with MICROS mainly due to that's how we've always operated and to switch operating POS systems would be a HUGE learning curve for everyone involved.

Incentivized

• The software has allowed us to maintain consistency of our products while helping to keep food cost down.
• The software has allowed us to maintain quality and determine which stores are not properly executing our recipes which allows us to do customized training.

Incentivized

• Micros has allowed us to leverage our margin by using our own credit processor and loyalty program. We've seen success from both of these platforms (not Micros) and have been able to save money on the extra costs of using Micros.

Incentivized