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Raven360

Raven360

Overview

What is Raven360?

Raven360 accelerates customer onboarding and training with a methodology and learning delivery platform that aims to create product experts at scale.

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Recent Reviews

TrustRadius Insights

Businesses have found value in using Raven360 for a variety of use cases. The platform has been utilized to deliver effective customer …
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Product Details

What is Raven360?

Raven360 helps B2B SaaS companies train customers to master products and boasts having helped over 2 million learners and certified over 400,000 experts.

The solution aims to achieve this by:

Step 1: Using the Raven methodology to diagnose a training process

Step 2: Demo how the method improves and accelerates product mastery

Step 3: Offering a plan for a new onboarding and training delivery platform


Beyond offering a demo, Raven360 includes a free online Academy.

Raven360 Features

Learning Management Features

  • Supported: Course authoring
  • Supported: Course catalog or library
  • Supported: Player/Portal
  • Supported: Learning content
  • Supported: Mobile friendly
  • Supported: Progress tracking & certifications
  • Supported: Assignments
  • Supported: Compliance management
  • Supported: Learning administration
  • Supported: Learning reporting & analytics
  • Supported: eLearning
  • Supported: Assessments
  • Supported: Live online learning
  • Supported: Micro-learning
  • Supported: Video learning
  • Supported: eCommerce
  • Supported: SCORM-compliant
  • Supported: Tin Can (xAPI) compliant
  • Supported: Social learning
  • Supported: Gamification
  • Supported: GDPR Compliant Learning
  • Supported: Single Sign On (SSO) Enabled Learning

Raven360 Video

How Raven360 helps B2B SaaS Companies Create Product Experts & Stop Churn

Raven360 Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
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Comparisons

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Reviews and Ratings

(2)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Businesses have found value in using Raven360 for a variety of use cases. The platform has been utilized to deliver effective customer education programs, resulting in improved product understanding, increased usage, and higher customer satisfaction. Sales teams have also benefited from the software as it has been used for sales enablement and training on the latest products and market trends. This has equipped salespeople with the necessary knowledge and skills, leading to increased revenue. Additionally, Raven360 has been instrumental in training tech partners, resellers, and distributors on products, market positioning, and selling techniques, indirectly contributing to revenue growth. The platform has also streamlined and accelerated the onboarding process for new customers, reducing time to value and securing recurring revenue while increasing customer satisfaction. By delivering targeted training and education through Raven360, businesses have been able to drive upselling and cross-selling opportunities, ultimately leading to increased revenue. Moreover, the software has significantly improved product usage and satisfaction among customers, thereby reducing the likelihood of churn and increasing lifetime customer value.

Raven360 offers a self-service portal where customers can access on-demand training. This allows businesses to free up time for more complex training with key customers while ensuring that all customers have access to essential training materials. The platform has proven effective for onboarding new employees, conducting manager training programs, providing limited offerings, and delivering safety training. Users have found that Raven360 helps identify and deliver product information efficiently. The software also provides real-time consumption data, allowing businesses to adjust learning paths based on user intelligence and improve the overall learning experience. Beyond these applications, businesses have used Raven360 for distributing online content to clients, offering an e-commerce option for selling products, and providing asynchronous coaching capabilities. The platform's versatility extends further with its ability to support self-service training, training registration and management, as well as managing third-party classes. Throughout their experience with Raven360, users have praised the helpfulness and responsiveness of the customer success and support teams. The software has exceeded expectations in terms of training teams, thanks to its user-friendly interface and qualified service team. Additionally, Raven360 has proven to be a valuable tool for content management, version control, and agile skills and product training. It aggregates content from various sources into an intuitive and relevant online/offline platform. Furthermore, businesses have found great value in using Content Raven for onboarding sales reps, sales coaching, and controlling shared content with clients. The software provides a secure way to share files with clients while also meeting partner training requirements and automating training programs. One notable benefit of Raven360 is its ability to automate content building, billing, and collections, allowing businesses to focus more on creating outstanding training experiences for their customers.

Furthermore, users have found that Raven360 has provided a secure and efficient way to share files with clients, meet partner training requirements, and automate training programs. The platform has been praised for its content management capabilities, including version control and agile skills and product training. With the ability to aggregate content from various sources into an intuitive online/offline platform, Raven360 has proven to be a valuable tool for businesses across different industries.

Another key use case of Raven360 is its effectiveness in onboarding sales reps and conducting sales coaching sessions. The software has equipped sales teams with the necessary knowledge and skills to effectively sell products and keep up with market trends. Additionally, businesses have used Raven360 to control shared content with clients, ensuring that all parties have access to relevant information while maintaining security.

Content Raven's self-service training capabilities have enabled businesses to provide on-demand access to training materials for their customers. This not only frees up time for more complex training sessions with key customers but also allows businesses to offer a consistent and comprehensive training experience across their customer base.

Overall, businesses have praised Raven360 for its versatility, user-friendliness, and ability to improve learning experiences. The helpfulness and responsiveness of the customer success and support teams have also been highlighted by users as key strengths of the platform. From customer education programs to sales enablement and onboarding processes, Raven360 has proven to be a valuable asset for businesses looking to drive revenue growth, increase customer satisfaction, and deliver effective training programs.

Feature Set: Users have praised Raven360 for its impressive feature set, with multiple reviewers highlighting the variety and depth of features offered. The ability to create learning paths with quizzes, assessments, videos, and login streaks has been particularly appreciated by users. Some reviewers have also mentioned the inclusion of gamification elements such as leaderboards and competition, which have increased engagement and motivation among their teams.

Integration with HubSpot: Several users have found the integration between Raven360 and HubSpot to be stellar. They mention that this integration streamlines processes by consolidating CRM and LMS needs into one platform. This seamless integration has allowed them to effectively manage their sales pipeline while utilizing both platforms efficiently.

Audience Segmentation: The capability of Raven360 to segment audiences has received exceptionally positive feedback from users. Many reviewers find this feature to be incredibly useful in catering training efforts to different groups within their organization, increasing the effectiveness of their programs. Being able to tailor content based on specific audience segments has proven invaluable for delivering targeted training materials.

  1. User Interface: In need of improvement Several users have expressed dissatisfaction with the user interface, stating that it lacks intuitiveness and could be more user-friendly. They feel that navigating through the platform is not as seamless as they would like, and some have even compared it unfavorably to other platforms, mentioning that it appears older and less sleek.
  2. Missing Features: Print and Offline Player A few reviewers have mentioned that they found certain features missing from the platform. Specifically, they have highlighted the absence of a print feature and an offline player option. This limitation has been noted by users who prefer to access content offline or have a hard copy for reference.
  3. Learning Curve: Administrative Side Some users have commented on the steep learning curve associated with the administrative side of the platform. It seems that mastering all aspects of managing the platform's settings and functionalities can be challenging for administrators. This feedback suggests a need for improved user guidance or documentation in this area.

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