Overview
What is Secureframe?
Secureframe is a business software product that streamlines the SOC 2 and ISO 27001 compliance process for companies. It aims to help businesses get compliant quickly, monitoring up to 40 services such as AWS, GCP, and Azure. The software also automates HIPAA compliance monitoring across approximately...
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What is Secureframe?
Secureframe is a business software product that streamlines the SOC 2 and ISO 27001 compliance process for companies. It aims to help businesses get compliant quickly, monitoring up to 40 services such as AWS, GCP, and Azure. The software also automates HIPAA compliance monitoring across approximately 100 services while collecting audit evidence, managing vendors and business associates, providing training solutions, among other functionalities.
Secureframe was designed to provide an easy-to-use solution for companies of all sizes with modern tech stacks. The combination of automation and in-house compliance expertise ensures that clients receive reliable reports fast. Secureframe's compliance experts work closely with their customers throughout the compliance process even when auditors raise issues; thus protecting businesses by ensuring they are always up-to-date on best practices and methodologies enabling them to sleep soundly knowing they're covered from a regulatory standpoint.
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Secureframe has become a go-to solution for companies preparing for SOC-2, HIPAA, and other certifications related to compliance in information security. Many users report that the product saves hundreds of hours of policy writing, training vendor selection and implementation, auditing compliance, and more. The expert advice, integrations, templates, and management dashboard provided by Secureframe are highly appreciated by many customers as they have streamlined their compliance processes.
Secureframe also provides easy exporting of policies, risk assessments, and other compliance-related documents which can be presented during third-party audits. Several users compliment the intuitive UI of the product which makes it easy for companies to keep track of everything related to compliance. The product also helps organizations maintain compliance by providing organization and a plan to achieve compliance. Many reviewers have reported that the tool has saved them time and provided a clear plan to achieve SOC-2 certification. Finally, using Secureframe to complete SOC-2 audits has been a positive experience for many users with the level of support from the customer success team being particularly helpful.
Intuitive Platform: Multiple reviewers have praised Secureframe's platform for being intuitive and easy to use. Users found that the guided flow and seamless workflows made onboarding employees and fetching vendor data a breeze, saving them a significant amount of time and resources.
Exceptional Customer Support: Many users appreciated the exceptional customer support provided by Secureframe, with regular check-ins and hands-on guidance from their account manager. Reviewers mentioned that they were always available to answer questions, making the daunting process of preparing for SOC 2 certification much easier to manage.
Automating Tasks: Several reviewers loved that Secureframe streamlined every step of the SOC 2 compliance process, automating hundreds of manual tasks while also keeping them current. The product helped streamline evidence collection, policy creation, security awareness training, and vendor management - making it almost everything they needed to get SOC 2 compliant.
Difficult Navigation: Some users found Secureframe difficult to navigate, reporting that it has a steep learning curve and can be challenging to find specific settings.
Integration Issues: Several users reported issues with integrations, finding them clunky or not available for certain tools. Some also mentioned missing some integration and stated that the platform does not integrate well with certain applications like Heroku.
Error Messages & False Negatives: A number of reviewers cited experiencing errors and glitches in Secureframe's software. They found error messages unhelpful in resolving issues and false negatives requiring extra time spent troubleshooting problems.
Based on user reviews, here are the most common recommendations for Secureframe:
Consider using Secureframe for HIPAA compliance instead of building your own solution. Users find it a no-brainer choice due to the platform's features and expertise in meeting HIPAA requirements.
Take into account that you may use Secureframe longer than anticipated. Users suggest that the product offers long-term value beyond initial compliance, making it a worthwhile investment.
While integrations are valuable, users caution against overemphasizing them. They believe that integrations should not overshadow other important factors when choosing a compliance platform.
Overall, users recommend considering Secureframe as a reliable tool for achieving SOC2 and HIPAA compliance. It is advised to thoroughly evaluate specific organizational needs, prepare in advance, and take advantage of the platform's templates, example forms, and in-house auditor advice for meeting compliance requirements effectively. Additionally, users appreciate the friendliness and knowledgeability of the Secureframe team, as well as their prompt response time and quality of guidance throughout the compliance process.