What users are saying about
26 Ratings
5 Ratings
26 Ratings
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Score 8.9 out of 100
5 Ratings
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Score 9.3 out of 100

Likelihood to Recommend

SnapEngage

SnapEngage's web conferencing PC program might be a video conferencing instrument promoting more than reasonable up close and personal savvy. This top tier web conferencing program lets customers share their screens, make and have equal breakout room meetings, talk through substance, exchange records, convey through cutting edge whiteboards, and to be sure communicated online social affairs to extensive lots of inert watchers.
Justin Jerry | TrustRadius Reviewer

tawk.to

It's really good for new sales staff, especially when working from home. It is possible to offer support using the whisper function and ask questions of colleagues while you're in a chat with a contact. It's great to be able to revisit chats and address tasks for them when the chat is finished. It's a great way to collect contact information.
Anonymous | TrustRadius Reviewer

Pros

SnapEngage

  • SnapEngage provides an easy to use interface for the internal user to respond to chat inquiries.
  • The interface for the customer/prospect is nice as well - they can chat with an agent if there are any live, or they can send in an email if it happens to be outside of supported chat hours. These come in as leads to our SFDC instance.
  • Administration of the tool is very simple and straight forward as well. You add the user's email address, give them a nickname, and you have the option of linking them to an existing SFDC user if you've integrated with SFDC.
Anonymous | TrustRadius Reviewer

tawk.to

  • Being able to see what the contact is typing before they send is great as it allows time to prepare your answer.
  • The whisper function is invaluable for keeping colleagues updated and giving staff training.
  • The 'Ban' function is great for quick action when you have a nuisance contact.
Anonymous | TrustRadius Reviewer

Cons

SnapEngage

  • No Bitcoin Payment Option
  • Chat window design is average. Even though you can make your own chat window design in photoshop and send it to them for implementation, which is great, they don't have great customization potential in the back office.
David Websecrets | TrustRadius Reviewer

tawk.to

  • It would be great to be able to quickly access pre-prepared responses directly from tawk.to.
  • It would be great to be able to link directly to email so you can send templates to contacts.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

SnapEngage

SnapEngage 9.0
Based on 4 answers
I give SnapEngage a 9 due to how successful our company has been while using it. Unless prices were raised by an insane amount, I don't see us using a competing service.
Jessica Goode | TrustRadius Reviewer

tawk.to

No score
No answers yet
No answers on this topic

Support Rating

SnapEngage

SnapEngage 5.0
Based on 2 answers
I have never needed to contact them for support.
Melissa McCormack | TrustRadius Reviewer

tawk.to

No score
No answers yet
No answers on this topic

Alternatives Considered

SnapEngage

We actually demo'ed LiveChat and LivePerson and besides SnapEngage having a better UI and ease of use, the support from their team was worlds and away above the rest. They let us run an extended demo, gave us constant support, and made sure we felt comfortable before we went live with the system.
Jillian Kreider | TrustRadius Reviewer

tawk.to

We use HubSpot for most of our sales and marketing and it's highly effective. However, the chat function doesn't allow communication between staff during chats that tawk.to offers.
Anonymous | TrustRadius Reviewer

Return on Investment

SnapEngage

  • It has allowed us to provide more service with a much smaller team than our phone team.
  • It provides us with data helpful to not only ourselves, but our marketing team as well.
  • It's customizable so it allows us to create and update our platforms immediately when needed.
Michael Jacobson | TrustRadius Reviewer

tawk.to

  • Very positive, despite other forms of marketing, it remains our best source of contacts and therefore sales.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

SnapEngage

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SnapEngage Editions & Modules

Edition
Business60/month1
Plus140/month2
Premier420/month3
  1. includes 4 agents licenses
  2. includes 8 agent licenses, premium integrations
  3. includes 16 agent licenses, premium integrations, advanced features
Additional Pricing Details
Enterprise plans are also available and are custom tailored to the business' specific needs.

tawk.to

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

tawk.to Editions & Modules

Additional Pricing Details

Add comparison