Verint Workforce Optimization for a global company
Verint Impact 360 Workforce Management application enables our customer service throughout the business to deliver lean and accurate …
Overview
What is Verint Workforce Engagement (discontinued)?
Verint Workforce Engagement (formerly Workforce Optimization) was a suite of software, combines workforce management capabilities and analytics. The suite included Verint Knowledge Management, Verint Automated Quality Management (for agent improvement), and speech analytics capabilities. The product is discontinued.
Recent Reviews
Pricing
N/A
Unavailable
What is Verint Workforce Engagement (discontinued)?
Verint Workforce Engagement (formerly Workforce Optimization) was a suite of software, combines workforce management capabilities and analytics. The suite included Verint Knowledge Management, Verint Automated Quality Management (for agent improvement), and speech analytics capabilities. The…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
1 person also want pricing
Alternatives Pricing
What is Genesys Cloud CX?
Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.
What is Talkdesk?
Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Verint Workforce Engagement (discontinued)?
Verint Workforce Engagement (discontinued) Competitors
Verint Workforce Engagement (discontinued) Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Verint Workforce Engagement (formerly Workforce Optimization) was a suite of software, combines workforce management capabilities and analytics. The suite included Verint Knowledge Management, Verint Automated Quality Management (for agent improvement), and speech analytics capabilities.
The product is discontinued.
Mattersight Predictive Behavioral Routing (discontinued) are common alternatives for Verint Workforce Engagement (discontinued).
The most common users of Verint Workforce Engagement (discontinued) are from Enterprises (1,001+ employees).
Comparisons
Compare with
Reviews and Ratings
(31)Attribute Ratings
Reviews
(1-10 of 10)Companies can't remove reviews or game the system. Here's why
July 18, 2019
Verint Workforce Optimization for a global company
Verint WFM provides a lot more functionalities which met our requirements. It is also integrated with a wider range of CRM systems.
Verint offers an industry standard package of-up-to-date WFO software that:
1. integrates well with other contact center solutions
2. has a standardized and robust deployment
3. is backed by industry-leading support services
4. is one of the oldest player in the market
5. compresses audio recording to reduce the storage
6. uses redundant architecture to avoid loss of service
April 08, 2019
Verint WFO - 5*
I haven't actually used any other WFO solutions as yet Verint has been apart of our organization since 2008/9 and i have been managing it since 2013/14. I have looked at alternative solutions in the past but none seem to ever come up to the same standard as Verint in all areas. We recently upgraded from Version 11 to 15.1 so we are still in the early stages of getting to grip with the newer version and all the added functionality.
February 25, 2015
My Review of Verint
Score 8 out of 10
Vetted Review
Verified User
We purchased a Dictaphone solution well over 15 years ago and that tranferred to Witness as a result of acquisition. We stayed with Witness since we were familiar with the product and it met the needs. Once Witness was purchased by Verint we stayed on board, primarily due to the partnership with Avaya. We have used Pipkins in the past for WFM but migrated to Verint due to the integration promises with QM and total recording and other peripherals that Verint offers.
February 22, 2014
Verint WFM Review
Score 7 out of 10
Vetted Review
Verified User
IEX by nice has all the same features as far as WFM products go and the price is similar. However, in my opinion, Verint has the better user interface and, in turn, is easier on supervisors and agents alike .
February 14, 2014
Victory with Verint!
Score 10 out of 10
Vetted Review
Verified User
- AtTask,Crystal Reports,Halogen,Kayako,SurveyMonkey,Verint
Past experience with Blue Pumpkin and reputation.
February 14, 2014
Don't be afraid of the upfront costs - go with a top provider!!
Score 10 out of 10
Vetted Review
Verified User
Nice - a little more costly than Verint.
Qfiniti - no comparison - Verint is so much more!!
Automony
Aspect
We selected Verint because of the options that were well suited for our organization. There are several providers that do not compare against these top providers so remember...you get what you pay for. You have to think of it in terms of the value in addition to the "need at hand" that this system can bring to you.
Qfiniti - no comparison - Verint is so much more!!
Automony
Aspect
We selected Verint because of the options that were well suited for our organization. There are several providers that do not compare against these top providers so remember...you get what you pay for. You have to think of it in terms of the value in addition to the "need at hand" that this system can bring to you.
February 11, 2014
Verint call recording review...
Score 8 out of 10
Vetted Review
Verified User
I wouldn't know this...
February 11, 2014
Improve Quality with Verint
Score 8 out of 10
Vetted Review
Verified User
Nice Perform and Call Copy
- Verint has better user interface
- Easy to integrate
- Verint has better user interface
- Easy to integrate
Score 1 out of 10
Vetted Review
Verified User
I was not involved in the selection process, however I have worked at 2 companies that replaced Verint with the NICE platform