Overall Satisfaction
Across the board in our customer service department.
- Scheduling-easy to use reports and system.
- Forecasting- dead on predictions and use/integration of data.
- Quality monitoring-fast to use functions and software.
- None at this time.
- Positive impact! Adherence to schedules has improved which in turn helps with external customers experience.
- Lowered abandon rate.
- Efficiency with schedule swaps and time off requests.
- AtTask,Crystal Reports,Halogen,Kayako,SurveyMonkey,Verint
Past experience with Blue Pumpkin and reputation.