Webroot Antivirus + Internet Security Complete (SecureAnywhere)

Frontline protection against viruses.

Scheduled scans.

Ability to scan at my discretion as well as scheduled scans.

Informative reports.

I don't see any need for improvement. I consulted my IT group and they concurred that Webroot Antivirus + Internet Security Complete is solid.

Dashboard/Single-pane-of-glass

Many integrations/relationships with other products we use (Managed Service Provider)

Additional features in one place such as web filtering

Unified dashboard/management (still has some actions tied to their old front-end)

Aggressively improve and market EDR

Further improve additional features, namely phish and security training

Management interface

Deployment of solution

Integration with different RMM solutions, such as Continuum and Ninja

I wish that you could delete inactive endpoints when you wanted to. I find myself having to filter out inactive endpoints when searching endpoints.

I think Webroot Antivirus + Internet Security Complete (SecureAnywhere) could improve its malware detection better. Malwarebytes seems to have better detection.

Over the years, Webroot Antivirus + Internet Security Complete (SecureAnywhere) has made a couple of big mistakes, such as changing something on their end that then accidentally caused one of our business applications to be flagged as malware, which prevented our users from using it.

The user friendliness and install on Macs could be more seamless.

It has a very small footprint

It scans fairly quickly

It's very unobtrusive

Alerting from the console is lacking some useful options

Blocks and quarantines known malicious attacks

Constantly updated definitions

Central console management and full customization

Reseller renewals are easy, renewals purchased yourself are not seamless

Upgrading certain hardware on a machine often duplicates the machine in the console

Having multiple companies can be confusing if all were not set up through the same reseller

Admin console.

Lightweight client.

Deployment.

Monitoring statuses.

Conducting remote scans/cleaning.

Has a tendency to randomly duplicate machine names.

Once added, machines cannot be deleted, even if they are deactivated and never had a virus incident.

Policy management could be improved, it's not intuitive enough how to create/edit them.

Anti malware, detects and quarantines anti malware using the latest heuristics

Anti virus is very light and the web based database keeps the interface clean and light at the end points with a robust back bone to identify threats

The live scan and central user interface is a great addition to the software and very integral to identifying issues early on.

I have not seen any issues to date

Fast deployment, lightweight and is always up-to-date with virus definitions deploying in the background.

Online management portal allows the administrator to manage the console from anywhere there is a web connection.

Handy browser plugin alerting the end user if a site is trustworthy.

The new administrator portal is a bit cumbersome and takes some getting used to.

Price point is great for businesses of all sizes

Administration interface for deploying and managing clients is easy to use

Does a great job of detecting threats and stopping security issues

Reporting features of the application and portal could be better

Bettering tiering of the pricing structure as it could be better for partners and clients

Centralized management makes it easy to administer multiple customer systems from one location.

The dependable protection can be relied upon to catch and stop most threats.

Minimal resource impact means protected endpoints continue to enjoy their full performance capability.

Installation challenges compelled us to compile our own deployment scripting system.

Deployment in seconds with small installation file.

Fast scanning of computers utilizing minimum resources.

Centralized cloud-based management.

Fast scanning with great detection.

No "push" technology from management to client. Client checks in for policy updates in intervals.

Additional offerings such as education and phishing campaigns are far too expensive, and (in our experience) have technical issues.

Webroot has an incredibly fast install & scan

I average 30 seconds to install & the initial scan averages 2 minutes.

Updates are tiny, usually only a few

I'm not sure of anything that NEEDS to be improved, maybe make it free!

As I said before the program is very light on system resources so more of your machine's power is available to do your work.

You don't have to waste time downloading new antivirus definitions.

The control panel could use some improvements as it can be confusing at times

Very comprehensive model for catching new and previously uncategorized malware and for a low "false positive" count.

Extremely lightweight agent allows us to place this product on many more machines than other antivirus/antimalware softwares.

Backend management of all agent functions and installs keeps the oversight of security issues with us or the in-house IT department, where it belongs.

Better reporting on rejected malware attempts. Currently, the only reporting is for items that actually made it past the initial screening by Webroot SecureAnywhere.

Webroot checks all search result links and delivers warnings or approvals to users. This means Webroot is thorough and assists to keep users familiar with any potential problem sites.

Webroot is easily activated as a Chrome or browser extension to ensure ease of access.

Webroot monitors activity and will send updates to the IT department to keep them privy of any potential problems.

Webroot seems a heavy step in the way of keeping Apple computers safe. There are potential security issues when working with Macs, but as always, careful internet use should result in no problems. I do recognize that most people are unfortunately unaware of how to avoid malicious threats online, but careful training can avoid needing many features provided by something like Webroot.

Webroot extensions on internet browsers would slow down searches on Google and other sites by about 50% or more. It's fairly negligible, as you can learn patience with the software, but it does add time to your work. When you are doing a lot of searching online, I don't think it's outrageous to say Webroot makes things annoying and frustrating. Especially when accessing sites Webroot believes to be harmful when they are totally fine to access.

The biggest issue with Webroot is its interaction with video editing software. We had a few instances where its backend processes would interact with some of our third-party plugins, resulting in non-functioning applications and other issues. This is a very specific issue, which I realize, but it was a huge detriment to the team.

Not too heavy on system

Protects well

Never had a virus or hacking issue

Easy to implement

Mobile security needs work, especially with Apple products.

Webroot provides a very easy to use web interface with GSM. From a single dashboard we can control all of our endpoints that are currently using Webroot services. This is extremely helpful for central management for my engineers.

Webroot's new (2.0) plugin for Automate (formerly LabTech) provides us with integration into our RMM platform that allows for a large majority of the daily operational tasks to be completed without ever having to move to a different application and/or the web dashboard. The integration is key for engineers to make changes on the fly and quickly. They have done a good job with the 2.0 plugin after coming from the 1st iteration.

Webroot interface on the machines is a simple and easy UI to follow and understand. Seeing what the product is doing and how it is configured is very straightforward and doesn't require much hunting with the local interface on machines.

Webroot could do a better job of working on their integration partnerships with companies like LabTech (now known as Automate). Many times we make it through 2 or 3 levels of support before one of the parties says "oh well you need to talk to LabTech about this" or vice versa. That can be frustrating for partners when trying to understand and resolve issues between the two applications.

Cryptolocker/ransomware is a hot topic and I will say that Webroot has provided us with adequate protection when we first started using in 2014. I understand the complexities and challenges AV companies face with new threats being created everyday. I do want to point out that there have been instances where Webroot has not been able to stop one of those types of attacks. After talking with support - it was clear that they had no good answer as to why that particular threat was not stopped and quarantined.

Support for the enterprise side of Webroot can be daunting at times. Response times are hit or miss depending on the severity of the issue. Sometimes you get a great support engineer who will go above and beyond - sometimes I ask myself how this person is even employed with the lack of communication skills or actual interest in helping resolve partner issues.

Offers advanced protection without requiring a great deal of computer resources to accomplish it.

Scans are super fast and allow work to continue while it is going on in the background.

Webroot provides an awesome dashboard for companies that need to support a large number of computers.

Webroot has had difficulty with the size of logs at times.

A better way to control and access logs.

Improved way for the computer owner to completely remove.

It is very lightweight. You dont even know it is running, yet it is always protecting the endpoint.

It has protected us from various threats, including ransomware - even when wannacry was hitting companies everywhere.

They have a good console with multiple provisioning options, so we were able to push it to everyone when we first started using it, and then include it as part of our deployment process going forward.

It would be nice if there was a notification when Webroot blocked something. Power users may need to legitimately edit things like their hosts file, but they dont know Webroot is preventing them from doing so. They could easily temporarily disable it to do what they need to do if they were aware. Same thing goes for files that get quarantined without notice, it leaves the user wondering why their legitimate file keeps disappearing.

While the web based console is nice and easy to use, it could use a little better reporting.

If an administrator disabled a feature (like the firewall, for example) then the Webroot GUI should not alert the end user about whenever they open it. The software should be aware it is being administratively controlled.

Great protection.

Easy to deploy.

Easy to manage by all users. If they have a blocked email, each user can log into a portal and find out why, and let it through based on their understanding of the nature of the email.

If there is no network connection to the cloud infrastructure, there will be no protection (drawback if there is no "layer 1" connection).

Heuristics can only combat some viruses, so it probably needs more methods to combat different viruses.

There are some instances where the server fails to push out (the server's fault), leaving a small fraction of users unprotected when they are set up for the first time.

My number one reason I enjoy using Webroot is that it is the least resource intensive security solution I have used on the market while providing the most accurate protection against current threats.

Website monitoring provides great protection to users who are unsure of what are "safe" websites allowing our I.T. team to worry less about possible infections on our systems.

Webroot updates itself in the background with very little impact on system performance and its fast scans allow us to identify threats quickly with minimal impact on downtime.

Scheduling scans is somewhat counter-intuitive as the user interface could be a little more detailed so you can really fine-tune the settings.

Zero day threat protection

Very low resource use even when scanning

Ease to deploy and manage

No complaints

Low resource usage

Quick implementation of changes and updates

Central Monitoring and Reporting

Desktop Web Proxy service could use more bandwidth. Despite making exceptions via the Browser Bypass list, sites still load slightly slower than they would if there were no filtering software in place.

Scanning

Protection

Remote restart

Imaged OS install warnings so the computers don't disappear from the console.