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WordPress

Score8.6 out of 10

3,342 Reviews and Ratings

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What is WordPress?

Wordpress is an open-source publishing platform popular with bloggers, and a content management system, known for its simplicity and modifiability. Websites may host their own blogging communities, controlling and moderating content from a single dashboard.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features WordPress has to offer, as determined by TrustRadius' reviewers.
Based on 3,342 ratings of WordPress's features
View all features

Top Performing Features

  • Availability / breadth of extensions

    There is a broad library of extensions, plug-ins, modules or add-ons that allow users to easily customize their websites without building custom code.

    Category average: 7.5

  • Page templates

    The CMS has standard webpage templates or types of web pages (e.g. homepage, article page, interior page, blog page, etc.); users can also build custom templates.

    Category average: 7.9

  • Library of website themes

    A library of website frameworks or themes is available as a starting point for building a website.

    Category average: 7.2

Areas for Improvement

  • Bulk management

    Users can change an attribute on a group of documents or sites all at once through features such as global search and replace, making bulk changes easier.

    Category average: 7.3

  • Code quality / cleanliness

    Code generated by WYSIWYG editor is clean and validates according to W3C standards.

    Category average: 8

  • Form generator

    Users can build website forms for visitors to fill out.

    Category average: 7

Reviews

What users are saying about WordPress.
View all reviews

WordPress is Ok

Incentivized
Michael Berchak
Owner / Creative at BerchakDesign (1-10 employees employees)

Use Cases and Deployment Scope

I use WordPress as the base for my page builder so that I can get the custom results I am hoping for at that time. I dont have a problem with the templates other than not being a big fan of how they work. Also since I dont do blogging I am really looking for more of a website functionality.

Pros

  • It accepts page builders well
  • It manages content very well
  • It has a lot of add ons both pay for and free

Cons

  • it gets attacked a lot because of its widespread use
  • it can be complex if you not careful on how you use it
  • Addons can cause it to crash

Return on Investment

  • None really so far but that is just as much about content
  • really it's been neutral at best
  • might be more if I pushed it more but really considering other platforms as well

Usability

Alternatives Considered

Web.com and Wix

Other Software Used

Web.com, Wix

WordPress can be a time saver and company asset

Incentivized
Dustin DayView profile
Director of UX development, social media and SEO/SEM in Marketing at DFT (a number of local companies under one umbrella) (1-10 employees employees)

Use Cases and Deployment Scope

I use WordPress for business and personal websites. Have been using it since 2008, and for many applications. It can be adapted for many needs online, and can be a great tool for a business. However, if managing it yourself it can be a headache when plug-ins and themes conflict with each other.

Pros

  • Self hosted “cms”
  • Blogging
  • Quick store with plugins and themes
  • Easily adapts to simple or complex projects

Cons

  • Having a better common source for plugins and themes to reduce conflicts would be nice
  • Built in SEO without a deducted plugin would be nice
  • Built in cache without a plug-in would be nice
  • Having better file organization would be great

Return on Investment

  • WordPress has allowed me to quickly design and deploy websites for clients and self
  • WordPress has made making a SEO friendly (with plugins) and well designed site easier than hand coding
  • WordPress makes managing websites like blogs and stores easier than hand coding
  • Much easier to learn than joomla and drupal
  • Not easy for a laymen to manage if there are plug-in/theme conflicts

Usability

Alternatives Considered

Joomla!, Drupal and Concrete CMS

Other Software Used

Drupal, Adobe After Effects, Adobe Firefly, SEO PowerSuite

WordPress is a great basic blog and website platform

Incentivized
Colin Wright
Owner at Understandary (1-10 employees employees)

Use Cases and Deployment Scope

I use WordPress for my main blog and essay archive. It's a homebase of sort for my other publications.

Pros

  • Easy to use
  • Good basic tools
  • Can't beat the cost for the baseline options (free)

Cons

  • Security and SEO are a little outdated
  • Falling behind in terms of deliverability options
  • Chaos within company management is worrying

Return on Investment

  • Basics are all free
  • Extensions typically aren't expensive
  • Relatively easy to create exactly the kind of site you want

Usability

Alternatives Considered

Squarespace and Substack

Other Software Used

Substack, Squarespace

Easy and very customizable web page building

Incentivized
Verified User
Administrative Assistant in Corporate (1-10 employees employees)

Use Cases and Deployment Scope

We use WordPress for multiple websites in our business. We previously had a different approach to building a webpage, but quickly realized, that many things we wanted to implement were not possible, or we were stuck with that one web designer who were never able to reach. Since switching to WordPress we can change things on the webpage easily, can integrate many other apps and resources by ourselves and have an online presence that seems trustworthy and modern.

Pros

  • Webpage building
  • App integration
  • Web design
  • Security updates

Cons

  • Full variability in design
  • Integration of some apps
  • Easier to navigate back end

Return on Investment

  • better sales on online business
  • community engagement via groups
  • advertising for own business for cheap
  • saved money and hassle on webdesigners

Usability

Alternatives Considered

Redaxo, Jimdo and Wix

Other Software Used

Divi, Elementor

Still one of the most versatile website platforms on the market.

Incentivized
Maria Clara DalyView profile
Director of Interactive Strategy in Marketing at Stratacomm (51-200 employees employees)

Use Cases and Deployment Scope

Wordpress is our go-to platform for building websites, whether internal intranets, CRM-esque systems, or just full-on B2B or B2C sites. It's our agency-level expertise, and we much prefer it to other systems, including Joomla and Drupal.

Pros

  • Flexibility for custom coding.
  • Multiple plugin packages allowing low-code solutions.
  • Versatile styling options and ease of scaling to different media ratios.
  • Easy to maintain and update.
  • Easy to create test environments (host-dependent) and pipelines.

Cons

  • WPEngine and Wordpress fueding is ridiculous and threatens open source integrity.
  • The GUI hasn't changed much in years and could afford to be made more modern/condensed.
  • Allow more flexibility for login customization natively within the system.
  • It would be great to have more security features enabled without relying on third-party external products.

Return on Investment

  • Overall costs are low.
  • Execution is very very flexible.
  • Breadth of third party builders and themes allow deep diversity in builds.
  • Wordpress is a standard in web builds, so many external companies have built integrations/plugins to their systems.

Usability

Alternatives Considered

Wix, Squarespace, Drupal and Joomla!

Other Software Used

Adobe InDesign, Adobe Acrobat, Adobe XD, Adobe Premiere Pro

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