Great System, Poor Implementation
Updated February 19, 2020
Great System, Poor Implementation

Score 3 out of 10
Vetted Review
Verified User
Overall Satisfaction with ADP Workforce Now
We use ADP Workforce Now as a firm-wide benefits and payroll service. We moved off of another payroll provider who was outdated and provided horrible customer service. We needed a platform that was modern, intuitive and easy for our employees to navigate.
Pros
- Intuitive Effective Dating
- Reporting
- Customization
Cons
- Implementation
- Customer Service
- Customization
- We were sold something that was not delivered. We were promised certain aspects of the system and now find we need to pay more to get outside solutions.
- We will have to integrate an external performance management system.
We have not gone through the integration yet.
Paychex was an absolute nightmare. They sold us a one-database system but that is not what we got. Even Paylocity was not truly one database. I love that when I make a change for an employee, it is reflected on every page instantly.
ADP Workforce Now Feature Ratings
Using ADP Workforce Now
152 - Architect
Interior Designer
Accounting
Marketing
Administration
Interior Designer
Accounting
Marketing
Administration
3 - Human Resources
- HRIS
- Payroll
- Performance Management
- Onboarding
- Recruiting
Evaluating ADP Workforce Now and Competitors
Yes - Paylocity. We were looking for a more innovative, one-database system
- Price
- Product Features
- Product Usability
- Prior Experience with the Product
- Vendor Reputation
- Positive Sales Experience with the Vendor
I was not involved in the decision making process
Yes - we would not have chosen ADP
ADP Workforce Now Implementation
- Implemented in-house
Yes - Our implementation was a disaster. There were supposed to be phases but because of the state of our implementation, everything blurred together.
Change management was minimal
- Data Imports
- Data Validation
ADP Workforce Now Training
- Online training
It was, but I would have preferred to have training rather than figuring it out for myself.
Configuring ADP Workforce Now
Make sure you understand the workarounds that ADP builds and make sure they function the way that you need them to. Some workarounds look good on paper but once you go live, they don't work correctly.
Some - we have done small customizations to the interface - We have added our colors, logo and company information. It was very easy.
No - we have not done any custom code
ADP Workforce Now Support
Pros | Cons |
---|---|
Problems get solved | Slow Resolution Poor followup Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response |
The only time we have been happy with ADP was during our open enrollment this past year. We had an excellent rep helping us who was super knowledgable and helpful. She was amazing.
Using ADP Workforce Now
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using | None |
- Effective Dating
- Benefits
- None
Yes, but I don't use it
ADP Workforce Now Reliability
Integrating ADP Workforce Now
- Trackstar
- Deltek
Trackstar yes. Deltek no
- Single Signon
Relationship with ADP
I was not a part of this
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