Great System, Poor Implementation
Updated February 19, 2020

Great System, Poor Implementation

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use ADP Workforce Now as a firm-wide benefits and payroll service. We moved off of another payroll provider who was outdated and provided horrible customer service. We needed a platform that was modern, intuitive and easy for our employees to navigate.
  • Intuitive Effective Dating
  • Reporting
  • Customization
  • Implementation
  • Customer Service
  • Customization
  • We were sold something that was not delivered. We were promised certain aspects of the system and now find we need to pay more to get outside solutions.
There was minimal in-person training and when we were trained, often times the implmentation specialist did not know the answer.
It's moderate
  • We will have to integrate an external performance management system.
We have not gone through the integration yet.
Paychex was an absolute nightmare. They sold us a one-database system but that is not what we got. Even Paylocity was not truly one database. I love that when I make a change for an employee, it is reflected on every page instantly.
I think ADP is a great solution for a mid-level and up company who is looking to streamline their payroll process. It fully integrates payroll, benefits, time and attendance, talent, and onboarding for a seamless system. I don't know if ADP would be effective for a smaller company but I can't say for sure. I think that the system is very intuitive and makes my job a lot easier!

ADP Workforce Now Feature Ratings

Employee demographic data
Employment history
Job profiles and administration
Workflow for transfers, promotions, pay raises, etc.
Organizational charting
Organization and location management
Compliance data (COBRA, OSHA, etc.)
Pay calculation
Benefit plan administration
Direct deposit files
Salary revision and increment management
Reimbursement management
Approval workflow
View and generate pay and benefit information
Update personal information
View company policy documentation
Report builder
Pre-built reports
Performance plans
Performance improvement plans
Review status tracking
Review reminders
Multiple review frequency
Corporate goal setting
Individual goal setting
Line-of sight-visibility
Performance tracking

Using ADP Workforce Now

152 - Architect
Interior Designer
3 - Human Resources
  • Performance Management
  • Onboarding
  • Recruiting
We had a terrible implementation 6 months ago and our platform is still incorrect and we consistently run into problems. The customer support team is not always helpful in resolving these issues, usually stretching them out over several weeks. Our system errors do not seem important to ADP.

Evaluating ADP Workforce Now and Competitors

Yes - Paylocity. We were looking for a more innovative, one-database system
  • Price
  • Product Features
  • Product Usability
  • Prior Experience with the Product
  • Vendor Reputation
  • Positive Sales Experience with the Vendor
I was not involved in the decision making process
Yes - we would not have chosen ADP

ADP Workforce Now Implementation

If I could rate this lower than a 1, I would. It was awful. We are still feeling the repercussions of this implementation 6 months later. Data was imported incorrectly. Half of our data wasn't imported at all. There was no one on ADP's side validating the import before uploading. So many things were wrong. Benefit plans were set up incorrectly, memo code setups weren't even completed. It was a nightmare
Yes - Our implementation was a disaster. There were supposed to be phases but because of the state of our implementation, everything blurred together.
Change management was minimal
  • Data Imports
  • Data Validation

ADP Workforce Now Training

Super basic, high-level training. Needed some more in-depth training and it was not provided
It was, but I would have preferred to have training rather than figuring it out for myself.
We did not use this feature

Configuring ADP Workforce Now

I think that in some cases, it is too limited and in others, it is just right. There are some benefit plan configurations I would like to see implemented but other than that, the system is good.
Make sure you understand the workarounds that ADP builds and make sure they function the way that you need them to. Some workarounds look good on paper but once you go live, they don't work correctly.
Some - we have done small customizations to the interface - We have added our colors, logo and company information. It was very easy.
No - we have not done any custom code

ADP Workforce Now Support

For smaller issues, there is no problem. But for larger-scale issues, we seem to get put on the back burner for several weeks. Reps go out on vacation for weeks and don't tell us and so our issue is left sitting, our issues have to go through several stages of reps because no one can figure out why our W2s are wrong. It is a nightmare and I dread having to call ADP.
Problems get solved
Slow Resolution
Poor followup
Not kept informed
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response
The only time we have been happy with ADP was during our open enrollment this past year. We had an excellent rep helping us who was super knowledgable and helpful. She was amazing.

Using ADP Workforce Now

I think it is a very intuitive system and as an employee, it is very easy to use and navigate. As a practitioner, if our system was set up correctly, I would rate it even higher.
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Effective Dating
  • Benefits

ADP Workforce Now Reliability

I have yet to have any issue regarding this.
Some pages take some time to load and sometimes I have to refresh the page.

Integrating ADP Workforce Now

We were mislead about how the integration worked and were unhappy with the way we had to go about it.
  • Trackstar
  • Deltek
Trackstar yes. Deltek no

Relationship with ADP

Our sales rep was very nice but I feel we were scammed. We were sold a product that doesn't exist.
Our sales rep has needed to be included on multiple issues regarding implementation and issues after the fact.
I was not a part of this

Upgrading ADP Workforce Now