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ADP Works Wonders Most of the Time
Updated September 23, 2021

ADP Works Wonders Most of the Time

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

ADP Workforce Now is being utilized for Payroll. We have now implemented the talent, recruitment, and benefits portion of ADP. It has worked great for us. We did have some trouble getting it off the ground, but now it is very solid.
  • Fairly reliable
  • Sends updates
  • Case support turnaround times
  • Getting to the correct support team the first time
  • Saves a lot of administrative burden by being able to import from outside vendors
ADP basically works with us to change and adapt to anything as needed.
  • IDI
  • HR Module
IDI was intense, but not due to ADP. Our rep with IDI made it difficult. We have now implemented the HR module and it was a rough start because of our rep, but once we got a new one, it went fairly smooth
We have always used ADP Workforce Now.

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

No

Would you buy ADP Workforce Now again?

Yes

Majority of the time, ADP support is very helpful. We do wish there was more support for IDI. Other than that, we are always able to get what we need from ADP support.
It is great for payroll and great when used on the desktop. We'd like to see more utilization of the ADP mobile app.

ADP Workforce Now Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
9.2
Pay calculation
10
Support for external payroll vendors
9
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
7
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
Not Rated
10.0
Approval workflow
Not Rated
Balance details
10
Annual carry-forward and encashment
Not Rated
6.7
View and generate pay and benefit information
5
Update personal information
5
View company policy documentation
10
Employee recognition
Not Rated
Asset Management ()
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
8.0
Performance plans
8
Performance improvement plans
8
Review status tracking
8
Review reminders
8
Multiple review frequency
8
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
4.0
Corporate goal setting
4
Individual goal setting
4
Line-of sight-visibility
4
Performance tracking
4
7.2
Job Requisition Management
7
Company Website Posting
Not Rated
Publish to Social Media
7
Job Search Site Posting
7
Applicant Tracking
7
Notifications and Alerts
8

COVID-19 Response

The initial webinars were very helpful
I was not involved in the PPP
The webinars were very helpful
Some, but not very many. We would like to see more ability on the mobile app going foward.

Using ADP Workforce Now

10 - Payroll, talent, benefits, etc
1 - Our payroll coordinator has a lot of ADP Support
  • Payroll
  • Talent
  • Benefits
  • Keeping track of applicants
  • Keeping track of company assets
  • ACA Reporting
  • Certifications
We have used ADP for several years. It is the only operating system that gets us what we need.

Evaluating ADP Workforce Now and Competitors

  • Product Features
  • Product Usability
  • Prior Experience with the Product
I was not included in the evaluation and selection process

ADP Workforce Now Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Quick Initial Response
Need to explain problems multiple times
No we did not, I'm not sure we even knew that was possible
ADP has done an upgrade over the weekend and when we called to confirm that this wouldn't upgrade affect our payroll, they stated it wouldn't. When we came in Monday, they whole grade affected all of payroll. We called and they were able to help us revert back so that we could process payroll and upgrade at a later date.

Using ADP Workforce Now

Once comfortable in ADP, it becomes very user friendly. There are also so many training offered and discussions in bridge.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Talent
  • Recruitment
  • N/A
Yes - We would like to see more features available. For example, being able to see scorecards and benefits