Item: ADP Workforce Now
Rating: 6
Author: Verified User

Use Cases and Deployment Scope

It is being used for our North American team. We use it half-heartedly as an ATS but the company never took the time to customize it so hasn't had true effectiveness. Use it as an HRIS tool more effectively.

Pros and Cons

PTO tracking
Employee self service.
Report grabber function for customized reporting.

Candidate input
Job/Requisition input
Job Editing
Job Cloning

Return on Investment

Nothing hard. But it's a non-intuitive interface for Requisition management that takes too much time away.
We will be moving to a new platform to get a better ROI.

Scalability

It is easy to add-on modules that all feed into one another. A super admin can get pretty good visibility on everything if done properly. So that would be a strength of their system and offerings.

Alternatives Considered

Bullhorn ATS & CRM, AkkenCloud and Paycor

Well, we will be moving on from ADP. In terms of comparison, Bullhorn has the same shortcomings that ADP had. It's clunky and takes a lot of steps to minimal things. Lots of pretty colors and visual appeal but clunky to use. Akken is probably the worst system I've ever used. Ever. It's really just terrible and I have not one positive thing to say about it. Paycor which acquired Newton had some shortcomings for sure in terms of its functionality but it was extremely easy to use and learn. Color-coded which was also good. It was a bit glitchy and sometimes would lock you out for no reason whatsoever. But, overall, it was probably the best system of these listed.

Key Insights

Do you think ADP Workforce Now delivers good value for the price?

Are you happy with ADP Workforce Now's feature set?

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

I wasn't involved with the implementation phase

Would you buy ADP Workforce Now again?

Support Rating

I've not used the support for ADP Workforce. So I cannot comment on this. It would be unfair to judge something positively or negatively on a service that I have not used. I put a 5 because it made me respond but that is not indicative of my experience. In past experiences with ADP about two years ago, service was slow to respond.

Other Software Used

Handshake, Linkedin Recruiter, Microsoft Teams

Likelihood to Recommend

Again, I've used ADP in the past as well and it's great for the reporting functions and it's also great for employees to self-service when it comes to PTO and things of that nature. It's fine as an HRIS. But as an ATS it's rather clunky. Seems like everything takes quite a few steps and clicks and hard to find where it actually is that you would go to do certain things. It means you spend more time clicking around to find the right route.

Good HRIS: A lot to be desired ATS

Overall Satisfaction with ADP Workforce Now