ADP Review
Updated September 30, 2025

ADP Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use ADP Workforce Now for benefits, payroll and onboarding. Very easy to use and I love the reporting! The only issue we have been having is with rehires. Their onboarding documents are not sending etc. We have addressed the issues with ADP and waiting for a solution. WE love it!

Pros

  • Reporting
  • Benefits
  • Payroll

Cons

  • onboarding
  • Archived pay summaries
  • rehires
  • reporting
  • user friendly
  • easy to pull information
  • the app needs updated
Great! Again this product is very user friendly for those who might now be great at navigating computers/HRIS systems. We haven't experienced many issues so far. I would recommend this to other companies as well. We have no complaints on the products overall scalability. Ten out of ten recommended
  • na
we have not tried to integrate with any vendors with work force now.
ADP works better- user friendly. The reporting is the main reason I prefer ADP over UKG. There is simply no comparison! ADP make is easy to pull information you need in no time at all. I felt like with UKG you needed to be a pro at building reports. Hands down ADP is better

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

Yes

Would you buy ADP Workforce Now again?

Yes

Good feedback. Helps when needed. We have a great team that assists us and our sister companies at THOR. If one has an issue, they look across the board to see if our other THOR companies are experiencing the same issue. We appreciate mary russell and Jennifer (benefits) as they really help us work through any questions we have
Cisco Secure Agile Exchange (SAE), Acarda Outbound, hellofriday
Very user friendly. We love the reporting in ADP. We can also share reports with our sister companies within THOR to help Corporate. We think this works better for our company over UKG simply because of the reporting. We have a dedicated team for THOR that helps us through any issues we may have

ADP Workforce Now Feature Ratings

8.8
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
6
Organizational charting
8
Organization and location management
9
10.0
Pay calculation
10
Support for external payroll vendors
10
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
10
Update personal information
10
View company policy documentation
10
Asset Management ()
Not Rated
10.0
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
10
Integration with other HR capabilities ()
Not Rated
10.0
Performance plans
10
Performance improvement plans
10
Review status tracking
10
Succession Planning ()
Not Rated
5.0
New hire portal
5
Performance and Goals ()
Not Rated
9.7
Job Requisition Management
8
Company Website Posting
10
Publish to Social Media
10
Job Search Site Posting
10
Applicant Tracking
10
Notifications and Alerts
10

COVID-19 Response

Unfortunately Thor motor coach did not have ADP when COVID was going around. We weren't able to utilize the system at that time. We were using Ulti pro and that didn't help us at all. Most was done manually- especially tracking etc. ADP def. would have been a better solution!
No, we do not offer this to our employees and unfortunately right now we are not looking. I will keep this in mind in case we ever decide to change our minds in the future.
I know where to find the resources and also can contact our dedicated ADP rep. Thank you
Again, unfortunately Thor Motor Coach did not have ADP during COVID. We switch from UKG after the pandemic. I am sure it could have helped us to have ADP. Hopefully we do not have to experience another Covid in our future. I will keep these resources in mind thank you!
Our employees enjoy using the self-service app. They are able to pull up their pay stubs, clock in and out and can look at their personal information. This is helpful. We have received good feedback from our employees, and I hope ADP continues to add more features as well.

Using ADP Workforce Now

1600 - We are a manufacturing company so most of our employees use ADP for time and attendance and benefits. They can also access our resources like EAP, discounts etc though the app. They can also Scheule time off as well through the app. I would say majority use the app
Others use reporting, payroll, onboarding etc.
Little to none. Like stated before, most of our employees are production workers and only use the app to do what they need to.

HR, payroll, finance and marketing I believe really utilize the system. ADP is user friendly and its easy for people to se even if they are not comfortable with systems
  • payroll
  • Benefits
  • Reporting
  • messaging
  • benefits
  • historical data
  • Applicant tracking
  • in depth reporting
  • onboarding
As stated previously, we love how easy ADP is to use. UKG was not user friendly and made it difficult to run reports and do payroll. Its also easier for our employees to use and access their resources. We love the app and the ability to manage time and attendance.

Evaluating ADP Workforce Now and Competitors

Yes - We had UKG. Most of our Thor companies actually utilized UKG and I must say that ADP is much easy to use. User friendly and reporting is much better. You can build a report in minutes vs hours with UKG. I would recommend ADP over UKG any day! Thank you.
  • Integration with Other Systems
  • Ease of Use
  • Other
The level of difficulty with UKG was a struggle. We appreciate that ADP is easy to work with and we don't have any issues. If a issue does come up we have a dedicated team at ADP that can help.
I would definitely recommended ADP over UKG! Thanks so much
I don't think I would change anything. We are comfortable with what was chosen. We liked the dem and the recommendations from our other sister companies made it an easy decision to change to ADP instead of UKG. We kept having issues with UKG which made us want to move away from their system.

ADP Workforce Now Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
The THOR companies have a dedicated team because there are so many of us. It's nice that we all have the same team to help us through our issues. If something comes up with our sister companies then the ADP team can see if there is an issue across all of thor and address it. We can also shares reports etc which is helpful
ANything benefits related!! Jennifer leiberman does a wonderful job at helping me through ACA, Benefits, Open enrollmetn and really any other questions I might have. She always points me in the right direction if there is something she can't help me with. I can't recommend her enough!! She is amazing

Using ADP Workforce Now

Again, very easy to use. I feel like I have expressed my feelings regarding ADP. Easy to use and navigate. I don't have any issues at the moment. The team at ADP is always there to help us when needed. Much better than UKG which was a nightmare. We recommend ADP
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • benefits
  • compliance
  • payroll
  • reporting
  • onboarding
  • rehires
  • historical data
Yes - Easy to use. Our employees who are in the plants use this app for time and attendance, benefits, timecards, paychecks, w-2 etc. Its easy for them to access our resources as well. They enjoy this app over UKG and they also find it resourceful. can't say enough good things about it.

Comments

More Reviews of ADP Workforce Now

  1. Home
  2. HR Management Software
  3. ADP Workforce Now Reviews
  4. User Review of ADP Workforce Now