Better options out there (for us at least)
June 17, 2021

Better options out there (for us at least)

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Basecamp

We used Basecamp as the project management software of choice from a vendor tasked with the migration/development of our new website. All communication was to be funneled through the app along with any files and assets needed. To my knowledge, no one else on campus is using it. We were using it as a PM tool with a third-party vendor.
  • Easy to get started
  • easy to add/onboard team members
  • web/mobile access
  • Horrible user experience
  • Messy chat threads
  • Was hard to find what the vendor was referencing at times--was the file I need in the messy thread, the files tab, or somewhere else?
  • We had several issues with finding comments and files. Seemed like we ended up scheduling more meetings to address issues where maybe they could have been resolved in Basecamp somehow.
  • I feel the software probably got in the way more than it helped. Could be how the vendor implemented it but it was not intuitive for our team.
Basecamp is probably my least favorite. As a project manager, I'm always auditing our workflow and processes, so I try to run at least trials of project management software to get a feel for if they would help us do things more efficiently. I struggled the most with Basecamp.

Do you think Basecamp delivers good value for the price?

Not sure

Are you happy with Basecamp's feature set?


Did Basecamp live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Basecamp go as expected?

I wasn't involved with the implementation phase

Would you buy Basecamp again?


It may be fit for light usage in a team environment but we had a horrible time trying to make sense of the app with 15-20 people attempting to collaborate in different countries and time zones.

Basecamp Feature Ratings

Task Management
Resource Management
Gantt Charts
Not Rated
Not Rated
Workflow Automation
Not Rated
Team Collaboration
Support for Agile Methodology
Not Rated
Support for Waterfall Methodology
Not Rated
Document Management
Email integration
Mobile Access
Timesheet Tracking
Not Rated
Change request and Case Management
Budget and Expense Management
Not Rated
Not Rated
Not Rated
Project & financial reporting
Integration with accounting software
Not Rated