Overall, would recommend
Updated May 25, 2022
Overall, would recommend
Score 8 out of 10
Overall Satisfaction with Canto
The full company uses Canto, although it was chosen with Mar/Comms and BizDev needs in mind.
- Best search functionality out of all other DAM systems I looked into.
- Frequent product updates.
- Good customer service.
- Slow load times (especially for video).
- Only admins ("power users") can upload assets into the main library. Canto limits the number of admin seats you can have.
- Initial training was not very helpful.
- Significantly decreased the amount of time we spend looking for assets.
- Takes a dedicated admin to oversee the product.
Do you think Canto delivers good value for the price?
Are you happy with Canto's feature set?
Did Canto live up to sales and marketing promises?
Did implementation of Canto go as expected?
Would you buy Canto again?
Canto is well suited if you need to organize images, videos, and other files across teams. It has some functionality to allow version control and editing on the platform, but I wouldn't say it's quite robust enough to replace Frame.io, Vimeo, Light Room, etc.
50 - Primarily BizDev and MarComms, but all disciplines can search Canto
3 - Time and paitence
- Organizing BizDev assets
- Organizing MarComms assets
- Creating a platform institutional memory
- We are better able to onboard new staff because we have an organized archive of past projects
- Sending files to clients
Although there might be a better product out there, I think for the price. Canto is very reasonable
Evaluating Canto and Competitors
- Product Features
- Product Usability
Canto had the most comprehensive search features and fastest upload times. Users also have the ability to upload metadata
I would create a desired workflow before selecting and implementing a product
Because each instance is unique, a Canto implementor can only help if you know what you want. Take the time to outline your goals before implementing the product
- Implemented in-house
Change management was a major issue with the implementation - Buy-in needs to happen at all levels of the organization. Product training needs to happen during onboarding for new hires
- Lack of interest from other team members
- Junior team members tasked with selecting and implementing product
- Lack of support from senior leadership
- Online Training
My trainer was relatively junior, didn't really understand the product
I am satisfied with how configurable the product is
Determine your file structure before uploading assets
No - we have not done any customization to the interface
No - we have not done any custom code
I've had great support from my account manager, although the initial training wasn't very helpful.
Problems get solved
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
My company did not purchase premium support. Our set up was fairly straight forward
My account manager proactively reached out to my team and I quarterly to update us on new product feeatures.
While Canto has some limitations, it has been helpful, and the company releases new features ~once a quarter.
Like to use
Easy to use
Technical support not required
Quick to learn
Feel confident using
- Canto has a lot of product specific lingo
Yes, but I don't use it
Canto is based on the West coast, so occasionally patches and planned outages happen during East coast working hours
Canto is usually available, though sometimes goes down for 30 min - 1 hr. Usually resolved quickly
I've satisfied with the performance
All integrations I've used are relatively easy to use
We have no integrations
Canto does have a slack integration
- Single Signon
Talk to your implementor about custom integrations
Relationship with Canto
Very willing to work with us
Very easy to connect with
We were able to negotiate additional power user seats
Be clear with what you need and what your budget is
- We have a very simple instance, so we haven't used the upgrades
- We have a very simple instance, so haven't used the upgrades