TrustRadius
ChurnZero speeds up department workflows
https://www.trustradius.com/customer-successChurnZeroUnspecified9.177101
Mark E profile photo
June 17, 2019

ChurnZero speeds up department workflows

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with ChurnZero

My department uses ChurnZero to keep track of customer health. Churnzero allows us to monitor trends from customer satisfaction to the number of support incidents reported through integrations with Zendesk. The greatest benefit we gain from this software is the amount of time we save from business workflows. ChurnZero's features and integration flexibility allows us to efficiently carry out our department duties.
  • ChurnZero does well-creating workflows through journeys and plays.
  • Segments allow filtering of any actionable items.
  • NPS surveys and reports allow tracking of customer satisfaction.
  • Having recurring journeys would be great for journey scenarios that occur more than once
  • ChurnZero has allowed us to efficiently execute our department workflows.
ChurnZero is well suited for monitoring and keeping track of customer health that includes customer satisfaction, products bought and support incidents.

ChurnZero Feature Ratings

Product usage
10
Help desk / support tickets
10
NPS surveys
8
Sponsor tracking
Not Rated
Customer profiles
10
Automated workflow
10
Internal collaboration
10
Customer health scoring
10
Customer segmentation
10
Customer health trends
10
Engagement analytics
10
Dashboards
10
Role-based user permissions
10
API
10
Integration with Salesforce.com
10