Stepping it up with ClickUp!
January 16, 2023

Stepping it up with ClickUp!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ClickUp

We started using ClickUp to manage our podcast and social media. We recently incorporated it into our client services and program management.

We are using ClickUp for tracking client deliverables as well as workflows and team communication and project management.

We are really enjoying Dashboards for high level status review and executive updates with our clients.

Pros

  • Simple structure
  • Permissions
  • Price point

Cons

  • It’s a lot to take in… I would recommend tiered or earned access for new users.
  • There are some latency issues.
  • Improved efficiencies - less time spent following up on items or communicating internally when something is needed.
  • Better program delivery - because we can see everything in one place and all tasks are assigned, we are able to deliver a higher level experience to our clients.
  • Steep learning curve - the level of options and customization is significant. With so many options, it can take some time to set up your process.
Greater confidence in our service delivery. We are playing with dashboards and experimenting with how to engage our teams and our clients. We are seeing a huge impact on the already with increased collaboration, engagement, and creativity. Templates are a huge time saver and we have not fully tapped into all of the possibilities.
We are pretty close to replacing Slack and a significant bit of internal email… Add a scheduling feature and we will be there!

ClickUp has a lot to offer for back end operations, as well as project and task management. Those items are covered.

As mentioned in other sections there is no persistent chat area. Second, as a consulting service we manage a significant number of appointments with a scheduling tool. Add these two capabilities and ClickUp will be “one app to rule them all.”

Do you think ClickUp delivers good value for the price?

Yes

Are you happy with ClickUp's feature set?

Yes

Did ClickUp live up to sales and marketing promises?

Yes

Did implementation of ClickUp go as expected?

No

Would you buy ClickUp again?

Yes

Strong program and project management tool. Great for keeping teams aligned and on task!

We like it for our podcast, using templates makes setting up new interviews a breeze. Also, for task and project management.

There is no persistent chat feature, so in transitioning from Slack we have had to make some concessions.

ClickUp Feature Ratings

Task Management
8
Resource Management
7
Gantt Charts
10
Scheduling
10
Workflow Automation
8
Team Collaboration
7
Support for Agile Methodology
10
Support for Waterfall Methodology
10
Document Management
8
Email integration
8
Mobile Access
5
Timesheet Tracking
8
Project & financial reporting
8

Evaluating ClickUp and Competitors

  • Price
  • Product Usability
  • Product Reputation
We wanted something that would grow with us. We also wanted a platform that we could confidently invite our clients into.

Using ClickUp

As a novice PM, I’ve figured out enough to get value from the product. Because of the learning curve, I’ve spent more time doing things than expected.
ProsCons
Like to use
Easy to use
Well integrated
Consistent
Requires technical support
Slow to learn
Cumbersome
Lots to learn
  • Templates
  • Email
  • Filters
  • Dashboards
  • Status
  • Accessing doc/attachments from multiple locations

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